CarMax Clearwater

This is now the third vehicle I’ve purchased from this carmax location. Each time we were pleasantly surprised. Our salesman Rob W was very friendly and turned out to be quite the jokester we were praying for! He definitely matched our playful energy and was super helpful. He got us in and out of there in no time! Thanks so much, Rob. We will come back and buy another one from you soon!!

First time ever purchasing a vehicle from CarMax. Samuel Valla greeted us and we began the process of purchasing a vehicle we had picked out. The no haggle policy is fantastic! The best part of the entire experience was the honesty of Samuel and the integrity of the entire operation at the Roosevelt boulevard Clearwater CarMax store. Everything without exception, went smoothly and without any issues and all questions and concerns were answered to our satisfaction. This is a completely different experience then going to a automobile dealership and haggling over price and options, etc. Smooth and easy. In conclusion, we ended up purchasing the vehicle we chose after just driving it for several days and Leslie and the staff took care of all the finalities including all legal paperwork and supplied us with a license plate and hard copy title. If we ever need another vehicle this is the place that we will come to purchase it. We couldn't have been treated any better and we appreciate that and most importantly we appreciate the honesty and integrity we experienced that carmax.

They made the process really easy and hassle-free. Will definitely use again in the future and recommend to others!

Buying was too simple , and not stressful...But I thought the fact that the keyless Honda system only came w one FOB, So I couldn't leave a key for the gf... Now the only FOB I have won't start the 35k Ridgeline!!

We had a good experience from the beginning.Our customer sercice agent was Rafael Caldera. He was so helpful to us, with picking the right car, model and price that stayed within our budget our Carmax experience was a good one, we will use Carmax again when we purchase our next car.

By farr the best car buying experience I ever had. From the sales representatives to accounts representatives. Thank you CarMax

Well, can you all create an environment at the Clearwater location where customers get the registration for the cars they buy???? Where Managers answer the phone when you are trying to get a dead temp tag resolved, where customers don't sit on hold for 15 straight minutes only to call back and be hung up on? Also, the sales guy Adam there only takes your money and then either doesnt reply or sends you on a wild goose chase to get the car HE SOLD you legal on the road...not to mention he has the personality of a saltine cracker. Terrible customer service...Just bought my car there less than 60 days ago and if I could take it back I would. Terrible follow up, still dont have my tag or registration, they have me driving on a DEAD TEMP tag and do not care...wont answer the phone. Ill never buy another car at Carmax and Ill tell everyone I know to avoid it like COVID.

I was in need for a title as per the original one got lost in shipping, I called the business office and spoke to Bessie, I explained to her the situation and she said she will help me, but need more time to process it. Weeks later she called me to let me know that she got the title and she is sending it to me via FEDEX and gave me the tracking number, WOW thats a great service there. Thank you so much Bessie for your help and for following up with me, great customer service and Bessie is a great worker, 5 stars!!

Stopped responding immediately after initial contact. Asked me how I prefer to correspond, I replied and that was it. Been a week now - I can only guess they do not need my business.

The best sales and service experience I have had purchasing as vehicle. I would not hesitate to return to CarMax , the next time I am in market for my next vehicle.