CarMax Louisville

ALWAYS DO YOUR HOMEWORK / RESEARCH BEFORE BUYING! Well I WAS interested in this particular car at CarMax Louisville because of the age and low miles (2019 w/ just under 5k). BUT I always do my homework. They listed it at $42,###, though dropped it by $1000 to $41,###. Kelley Blue Book (kbb.com) value tops it at $33,074 when I entered the VIN and I entered it with 4000 miles and even Excellent condition (most likely only Very Good condition). I called and presented my research, but they said they do not negotiate on price, and they feel this vehicle is competitively-priced. *Like I’m going to go hand them an extra $8000 just because they say so* Absolutely NOT! I will say that it’s nice to go shop in-person there and not be hassled by sales people. And you can test drive as many cars as you like. But before signing any contract, do your research on the vehicle and pricing.

I went to check out this car and the check engine light was on. The company knew I was coming but failed to even check the car before I came. The car sells men are very pushy especially the ones who have been there for a while. Check out the google reviews

Very professional, knowledgable, helpful, and courteous. Explained every detail. Outstanding young man and experience. The dealership did not have what I was looking for in a vehicle but has all the information to notify me when they have it available.

From the 1st phone call to the moment we drove our "new" car off the lot, James was friendly and made the car-buying process enjoyable. We never felt pressured, and they were very upfront about every detail. James even went above-and-beyond by helping us return the rental car we were in. Do yourself a favor and start your search @ CarMax!

Bought a car in Louisville from store in Georgia. By time car made it to me at Louisville store the front end had been wrecked and additional accident on car fax report. Carmax denied any wrong doing and I was screwed. Single man with two kids and no car. I was turning in VW buyback diesel and timed with pickup of carmax car. They returned my deposit but it cost me a lot of time and money. Never do business with them again.

Offer to less for my trade in the amount is too low to cell was okay could not find vehicle that we want it will be monitoring the website to see if a vehicle comes available

Doren was very easy to work with and knowledgeable about the vehicles. He was very professional. No sales pressure. Did not buy yet. Hopefully what I'm looking for will come in soon.

Doren was very professional and knowledgeable about the vehicles I test drove. (Armada & Pathfinder) Did not purchase because they didn't have exactly what I was looking for. No sales pressure at all. Explained everything about how the CarMax process works. Was offered a very fair price for trade-in (10% higher than local dealership of same brand as my trade-in).

Great experience with both cars purchased. Great warranty too!

Amazing experience. Let me test drive everything I wanted to test drive. My sales person was very knowledgeable and let me drive the way I wanted to.