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CarMax Louisville

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (13 reviews)
Visit CarMax Louisville
Sales hours: 10:00am to 9:00pm
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Sales
Monday 10:00am–9:00pm
Tuesday 10:00am–9:00pm
Wednesday 10:00am–9:00pm
Thursday 10:00am–9:00pm
Friday 10:00am–9:00pm
Saturday 9:00am–9:00pm
Sunday 12:00pm–7:00pm
(502) 434-5159 (502) 434-5159

Inventory

See all 229 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since December 2016.
Experience Clear and Simple Car Buying and Selling

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (13 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of CarMax Louisville from DealerRater.

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ALWAYS DO YOUR HOMEWORK / RESEARCH BEFORE BUYING!

ALWAYS DO YOUR HOMEWORK / RESEARCH BEFORE BUYING! Well I WAS interested in this particular car at CarMax Louisville because of the age and low miles (2019 w/ just under 5k). BUT I always do my homework. They listed it at $42,###, though dropped it by $1000 to $41,###. Kelley Blue Book (kbb.com) value tops it at $33,074 when I entered the VIN and I entered it with 4000 miles and even Excellent condition (most likely only Very Good condition). I called and presented my research, but they said they do not negotiate on price, and they feel this vehicle is competitively-priced. *Like I’m going to go hand them an extra $8000 just because they say so* Absolutely NOT! I will say that it’s nice to go shop in-person there and not be hassled by sales people. And you can test drive as many cars as you like. But before signing any contract, do your research on the vehicle and pricing.

ALWAYS DO YOUR HOMEWORK / RESEARCH BEFORE BUYING!

ALWAYS DO YOUR HOMEWORK / RESEARCH BEFORE BUYING! Well I WAS interested in this particular car at CarMax Louisville because of the age and low miles (2019 w/ just under 5k). BUT I always do my homework. They listed it at $42,###, though dropped it by $1000 to $41,###. Kelley Blue Book (kbb.com) value tops it at $33,074 when I entered the VIN and I entered it with 4000 miles and even Excellent condition (most likely only Very Good condition). I called and presented my research, but they said they do not negotiate on price, and they feel this vehicle is competitively-priced. *Like I’m going to go hand them an extra $8000 just because they say so* Absolutely NOT! I will say that it’s nice to go shop in-person there and not be hassled by sales people. And you can test drive as many cars as you like. But before signing any contract, do your research on the vehicle and pricing.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a used car
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I went to check out this car and the check engine light

I went to check out this car and the check engine light was on. The company knew I was coming but failed to even check the car before I came. The car sells men are very pushy especially the ones who have been there for a while. Check out the google reviews

I went to check out this car and the check engine light

I went to check out this car and the check engine light was on. The company knew I was coming but failed to even check the car before I came. The car sells men are very pushy especially the ones who have been there for a while. Check out the google reviews

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Housewife

Very professional, knowledgable, helpful, and courteous. Explained every detail. Outstanding young man and experience. The dealership did not have what I was looking for in a vehicle but has all the information to notify me when they have it available.

Housewife

Very professional, knowledgable, helpful, and courteous. Explained every detail. Outstanding young man and experience. The dealership did not have what I was looking for in a vehicle but has all the information to notify me when they have it available.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Makes the car buying process easy and enjoyable!

From the 1st phone call to the moment we drove our "new" car off the lot, James was friendly and made the car-buying process enjoyable. We never felt pressured, and they were very upfront about every detail. James even went above-and-beyond by helping us return the rental car we were in. Do yourself a favor and start your search @ CarMax!

Makes the car buying process easy and enjoyable!

From the 1st phone call to the moment we drove our "new" car off the lot, James was friendly and made the car-buying process enjoyable. We never felt pressured, and they were very upfront about every detail. James even went above-and-beyond by helping us return the rental car we were in. Do yourself a favor and start your search @ CarMax!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Lied to me

Bought a car in Louisville from store in Georgia. By time car made it to me at Louisville store the front end had been wrecked and additional accident on car fax report. Carmax denied any wrong doing and I was screwed. Single man with two kids and no car. I was turning in VW buyback diesel and timed with pickup of carmax car. They returned my deposit but it cost me a lot of time and money. Never do business with them again.

Lied to me

Bought a car in Louisville from store in Georgia. By time car made it to me at Louisville store the front end had been wrecked and additional accident on car fax report. Carmax denied any wrong doing and I was screwed. Single man with two kids and no car. I was turning in VW buyback diesel and timed with pickup of carmax car. They returned my deposit but it cost me a lot of time and money. Never do business with them again.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Car sales

Offer to less for my trade in the amount is too low to cell was okay could not find vehicle that we want it will be monitoring the website to see if a vehicle comes available

Car sales

Offer to less for my trade in the amount is too low to cell was okay could not find vehicle that we want it will be monitoring the website to see if a vehicle comes available

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Very easy to deal with...stress free visit

Doren was very easy to work with and knowledgeable about the vehicles. He was very professional. No sales pressure. Did not buy yet. Hopefully what I'm looking for will come in soon.

Very easy to deal with...stress free visit

Doren was very easy to work with and knowledgeable about the vehicles. He was very professional. No sales pressure. Did not buy yet. Hopefully what I'm looking for will come in soon.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Stress-free visit...

Doren was very professional and knowledgeable about the vehicles I test drove. (Armada & Pathfinder) Did not purchase because they didn't have exactly what I was looking for. No sales pressure at all. Explained everything about how the CarMax process works. Was offered a very fair price for trade-in (10% higher than local dealership of same brand as my trade-in).

Stress-free visit...

Doren was very professional and knowledgeable about the vehicles I test drove. (Armada & Pathfinder) Did not purchase because they didn't have exactly what I was looking for. No sales pressure at all. Explained everything about how the CarMax process works. Was offered a very fair price for trade-in (10% higher than local dealership of same brand as my trade-in).

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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DarBradley

Great experience with both cars purchased. Great warranty too!

DarBradley

Great experience with both cars purchased. Great warranty too!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great experience.

Amazing experience. Let me test drive everything I wanted to test drive. My sales person was very knowledgeable and let me drive the way I wanted to.

Great experience.

Amazing experience. Let me test drive everything I wanted to test drive. My sales person was very knowledgeable and let me drive the way I wanted to.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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