CarMax Gaithersburg - Now offering Curbside Pickup Hours
"Experience Clear and Simple Car Buying and Selling"
Purchased a car at Rockville location the beginning of August. The engine completely blew out 2 weeks later on 270. The car sat in the Carmax Frederick... location for a month for the repair. Now I find out the water pump is bad as well. Of course my 3 months are up for repairs. The dealer had to have known these issues
I am buying a used car after 8 years, and this was great experience. No haggle is what I care. I was not forced to buy GAP insurance or anything else.... The only complaint is, the lady taking down payment at the cashier was hesitant to tell me the details of the transactions before making a payment and showing attitude, but everyone else was great. I highly recommend this carmax.
Avoid this CarMax dealership at all costs, because the sales people are bunch of liars and shady characters. Let me share with you of what happened. We... wanted to buy a car and we were willing to walkout with a car if they treated us fairly. First of all, the car we liked had problems, and it was driving funny as well. So that that gave my wife a lot of suspicion, and kind of turned off a bit. We asked if they can address the issues of the car before we buy? They said it was not priority to fix the car unless we buy it! Who wants to buy a car with bunch of check engine lights on? No thanks! Also, the hold policy on their website states that it is good for seven days. Apparently, this CarMax doesn’t honor that policy, and the sales person gave us ten different answers about it. So you expected response from the management when we emailed them about the issue. We have heard nothing about the repair status and simply put the car back on the website. Bottom line, terrible service and experience at this CarMax dealership!
Carmax is by far the best company that will go the extra mile to help you reach your Hope's and dreams and they did. Thank you.
Chris D'allessandro is a fckn magician. If you live in or anywhere near Maryland, & have bad or no credit at all. Call Carmax & ask for this dude.. YOU'LL... THANK ME LATER.
This is where you come if you’re willing to pay for convenience but you have to know it’s a major rip off. You are better off at a dealership and that’s... really saying something Washington dc
THE WORST CAR BUYING EXPERIENCE I HAVE EVER HAD. CARMAX HAVE DRIVEN MY CAR MORE THAN I, I AM ON MY 4TH LOANER SINCE JUNE, CURRENT LOANER FOR ALMOST FOUR... WEEKS. BEWARE
The way car buying should be!
Hi there! Thank you for taking the time to give us your feedback. We are glad that you had an excellent service experience. ~kelsey
tayo was very professional, knowledgeable and compassionate about selling and presenting cars. He has the spirit of excellency. I went to a Criswell Honda... with a check from my credit union and the salesman told me i didn't have enough for the car i wanted and told me to get a car that was 1 one older than the one i wanted to trade in. Because Tayo explained to me about increasing my loan check. As a result i was able to purchase a 2008 Honda accord in excellent condition. He sold my husband a car the same day.
Thanks for this Rave review! We really appreciate you taking the time to give a shout out to our associates! Enjoy your new Accord! ~bridget
We bought a BMW X3 from Carmax Ellicot City with extended warranty, But when we took it to this location Service Manager was not available to talk to.... The supervisor did not care about where we came from. We contacted Ellicot City Carmax and was asked to go to the nearest location which was Rockville. Since we travelled from Pa they wanted us to leave the car at Rockville and come back the next day. When asked about a loaner car the supervisor said that they do not provide loaner cars. He suggested that we take it to the BMW dealer who could provide one. Why did we get the extended warranty from Carmax? Seems like it is another ripoff. Agee
2010 BMW, we are sorry about your experience with Service at these locations. We will be sure to pass your concerns on to the store managers. Thank yo...u for taking the time to write this review.