CarMax Lithia Springs Hours
"Experience Clear and Simple Car Buying and Selling"
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My Son purchased a 2016 Buick Regal on 7/1/19, on 7/10/19 (2 days after the return policy) his engine light came on and the car slowed down. Sloan at Carmax... sent the vehicle over to Chevorlet where it's been for a week. We were told that the engine needs to be looked at as there is too much air pressure going to the engine. I am sure Carmax knew this prior to selling us the car. Steve Mott (Sales) was super nice until he go the sale, now he won't even respond to any messages. Now he has a car payment for a car he cannot drive!! This is acutally the second car I purchased from Carmax that had issues, the 2013 Kia Optima I bought from them had the engine go out. Carmax didn't help me with that, luckly Kia allowed me to trade it in. I WOULD NEVER PURCHASE ANOTHER VEHICLE FROM THEM EVER!!!
The Service Dept. is horrible!! Never bring your car here it’s a hassle! No stars are given. My car has been getting service here every since I bought... the car Nov 2017 been services 4 times
My salesman was so sweet and knowledgeable about the process. He made it easy and painless.I would recommended that you give this location a try
Buying a car was no problem, however when trying to reach customer service it took me 2 weeks to speak with a person...after finding the problem, they... push me off to the Jeep dealer for repair. I understand what as is mean... but with in my first 30...show some concerns. Make me think they knew there was a problem all alone...ijs
The salesman (Jerrel) was great to work with because he helped me while he was there Orr if he was off that day. He got me a car from another store then... found out there were problems and found me a car around the same price range that was newer and less miles. Thanks for everything!
Chris Petty first off was great to work with. But he had something come up so I got moved to Connie Copper, Starters rude, impatient, and not knowledgeable.... Spent an entire day there finally picked a car. Turned in all documents. She physically took my license entered numbers everything fine. made over the income, got the insurance they required. they say everything is good. get there on second day all I have to do is sign and leave. paid down payment then told I can't get the car becuase the license in had is expired but in the system it is valid. I am in GA working so I renewed this past Dec. online but have not been back to Tn to retake picture. But because card in hand expired can't buy car. same card they used for all documents and insurance. Manager Clayton Cooper did not try to resolve but had the nerve to ask if I wanted them to hold it till I go take the pic and come back. UMMM I would just buy a car in tn if I did that smart one.
First & last time I will purchase a vehicle from carmax! Sales lady 100% rude ...and impatience! We were the ones spending 20G on a 2014 vehicle ...is... it really too much to ask to have some guidance and patience!??? Then, I wait 20+ minutes for service ...and still no answer! Nope! Never again
I had amazing Fast Pace experience even though it took me 3 days to get my car due to My inability to provide the documents they needed.however going on... the lot getting pre-approved over the phone walking in and walking out with my vehicle was the easiest process I've ever faced. John was very helpful and Adrian was the greatest he worked with me every step of the way and he made sure I drove off the lot with the car i wanted. Even more so when I didn't even think or believe they can get me financed and not to mention they put a bow on the car I felt very special and the customer service made me feel very confident I am so grateful for you guys thank you so much CarMax!!!!!!!!!
Peter was the first person who helped me and was very helpful, when I had a family emergency he held my Mustang till I could get in to see it. Kern was... the individual who I saw when I was able to see the car. He was very helpful and got me quickly through the process. The only problem I had was the rocker stripe was missing on the passenger side is missing and they have not been able to get it replaced. Hopefully it will be resolved soon.
I had the GREATEST experience here. Quality customer service, very professional! My sales consultant Wallace is AWESOME!! He made the process very easy... and I was driving off with my car in less than 2 hours from arriving there. I would definitely recommend this Carmax and Wallace to anyone searching for a car! Please make sure you ask for Wallace, you won't be dissapointed!