CarMax Midlothian - Now offering Curbside Pickup and Home Delivery Hours
"Experience Clear and Simple Car Buying and Selling"
Bought a 2014 Nissan Murano because of very low mileage. Took back after my personal mechanic drove and confirmed noises no normal. Told them my mechanic... suggested the cars did problems with rackinpinion. Service department said they torqued it and it seemed ok after test drive. They could have not driven it far because it was still doing the same thing I brought it in for. It is a 40 minute drive to get to Carmax for me so it is annoying to have to take it back again. I will call again and hope they can get it right this time???
We have purchased SEVEN cars from Carmax, but this last was terrible. The car had multiple problems and the repairs were inadequate to say the least. ... When I met with management, they assured me all would be repaired but only after I went to the general manager and insisted. After several attempts (3) our car seemed to be working well. Summer came and the air conditioning was leaking into the floorboard. We took our car to a repair shop (not Carmax) and they discovered something they have never encountered - the part to keep air conditioning from overflowing was completely missing! Carmax's quality of customer service has gone down drastically. I am severely disappointed that after seven purchases, we will need to look for a different dealership.
We bought the exact car we were looking for from CarMax and within minutes of driving off the lot, we noticed a bunch of major issues that should have... been addressed before clearing it for sale. The car was clunking aggressively when turning slowly (this we diagnosed right away as the center differiential (Subaru AWD system)). Upon further inspection we noticed the battery was bad due to a bad alternator. The timing belt required replacement. The power steering was leaking and needed to be replaced. How did I find all of these issues when multiple techs inspected the car ??? I am an informed consumer and CarMax tried to walk all over me. I really can't stand when a consumer, such as myself knows more about the product then the business does. After we found these issues ourselves we dropped the car off at the Subaru dealer and they confirmed every single issue I found. I thought that CarMax is supposed to be the leader in quality used cars? We are local Richmond residents and have generally heard good things about the CarMax experience. I guess that was all a lie. After noticing all of the issues with the car, every single employee was completely unhelpful. The service manager, service writer, general manager, as well as orginal salesman, genuinely lacked any knowledge on how cars functioned and the basic mechanics. The process was extra frustrating because the staff kept telling us to just return the car. We we're so excited to find the perfect car we we're searching for that we just wanted it fixed right. They were very reluctant to fix anything. At one point our service writer (Patrick) hung up on us while speaking on the phone with him. The whole experience was a huge shame. CarMax finally fixed everything to our satisfaction, but the whole process was unnecessarily time consuming. It took six whole weeks to repair everything. They wasted so much of our time and their own. They probably need some help running the business from the looks of it. We we're so frustrated with the process and the mechanical ignorance that we will not be working with CarMax ever again. The experience was so bad, that all of our friends and connections, have and will continue to hear about this awful car buying experience. It has been about two months since we got the car back and they have made no effort to make sure things we're going well with the car. Where is the customer service? Why do I have to take to the internet to make organizational changes? In this day and age, with such a saturated car sales market, you would think they would try to wow us with at the very least a good experience and vehical. We we're wowed for different reasons!
If I could give zero stars I would Kenneth Partin is so racist it’s ridiculous he kept insisting that I was from out of the country and that is why I couldn’t... get a car loan. I may pursue A lawsuit because this is completely awful service! I speak English more fluent than him and he says I’m from out of the country how racist Kenneth partin should not work with the public!
A very simple straight forward process. The entire team from start to finish was well organized, experienced and very cordial. They have refined the... entire process from start to finish and kept it simple and streamlined. I couldn't be happier!
This is the worst Service team ever. You need to get rid of all of your mechanics and staff and start over. People do not buy or especially take your vehicle... for service at this location. People are rude, slow and just don't care, including Carmax Corporate.
Carmax sold a 2007 escalade to us that looked brand new on the outside and when I looked under the hood and undercarriage I found nothing but salt water... rust. After further investigation we found out the truck had been sitting in 2' of water during hurricane sandy. We returned the truck to Carmax and after much grief and 2 weeks we finally got our money back. Of course Carmax put that truck right back up for sale with no mention of the rust in the engine compartment or undercarriage. Buyer beware the truck I am speaking of is a 2007 black Escalade with 18,721 miles. DO NOT BUY THIS TRUCK !!!!!!!!!!!!!!
This is definitely not what we want to hear. I am going to make sure we look into this matter promptly. If you would like to discuss this further with... us please give our corporate Customer Relations team a call at 800-519-1511. Thanks, Bridget
I called this dealer about a Subaru WRX STI with just under 5k miles listed on here I was interested in. I believed the price of $35,998 to be a misprint... as I could get a brand new version of the same exact car for $33,500. The guy I spoke with on the phone argued with me saying we don't have one of those cars. Then he said, " Oh yes we have a No Haggle price on that car of $35,998" No Haggle? Give me a break. Carmax is nothing but a predatory auto sales chain only concerned with working over the ignorant guy. Do not do business with these people.
Christopher, we're sorry to hear we didn't meet your expectations. We surveyed thousands of customers and found out that people said negotiating was ...the worst part about buying a car, so we give you our best price up front. We wish you the best wherever you get your car. Thanks for your review.