CarMax Independence - Now offering Curbside Pickup

3.1 out of 5 3.1
Rectangle 48
Sales 10:00 AM - 9:00 PM

CarMax Independence - Now offering Curbside Pickup Hours

Sales

Monday

10:00 AM - 9:00 PM

Tuesday

10:00 AM - 9:00 PM

Wednesday

10:00 AM - 9:00 PM

Thursday

10:00 AM - 9:00 PM

Friday

10:00 AM - 9:00 PM

Saturday

9:00 AM - 9:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since December 2016

"Experience Clear and Simple Car Buying and Selling"

Reviews

3.1 out of 5 3.1
26 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 2.0 out of 5
    March 12, 2020

    No one in the waiting area to direct us. The car we drove was well used. The salesperson was congenial and helpful. Very low price ordered on our trade... in.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    April 30, 2019

    There buying process is pretty simple and easy, easier than I thought it would be! And I received great service and have no complaints, plan on buying... my next car from them as well!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 3.0 out of 5
    January 12, 2019

    I was looking for a Toyota Sienna. The at a location a couple hundred miles away. The communication seemed a little cold. I was just told there is a several... hundred dollar transfer fee so I went with a different dealership.

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    3.0 out of 5
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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    September 8, 2018

    Don’t waste your time. Way too overpriced. Wanted to buy my nice running and driving car for $500. Was a complete and utter waste of time.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thanks for giving us the chance to appraise your vehicle. Our goal is to be transparent when it comes to factors that contribute to the written offer ...you receive. If we can help with any outstanding questions about your offer, please don?t hesitate to connect with us further at (816) 412-6246 or socialcare@carmax.com. ? Your Customer Care Team

  • 1.0 out of 5
    July 24, 2018

    CarMax Horrible Experience! The business office made errors on my financing paperwork that resulted in a higher APR. Plus they did the title paperwork... wrong which resulted in a day wasted at the Department of Motor Vehicles. In addition to the paperwork issues, the service department didn’t ensure the car was ready for sale and won’t make an appointment to fix the issues prior to the 5 Day lemon law. I wouldn’t expect the brakes to squeak and a back door handle coming off within a week of sale of an expensive SUV. As a result, the CarMax team expects me to return a third time for service because they didn’t honor their word that they would get my car into service while I re-did my paperwork. After experiencing multiple paperwork mistakes and service issues, I’ve received a few empty apologies and zero accountability for the mistakes they’ve made. I’m tired of empty apologies and dealing with their passive aggressive manager in the business office. The Carmax team has little to no regard for my wasted time and money due to their incompetence. This will be my last purchase from Carmax and I will make sure my family, friends and coworkers know how disappointed I am with CarMax and the bad service I received.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    10 people out of 11 found this review helpful. Did you?
  • 5.0 out of 5
    June 29, 2018

    Carmax has a wide variety of used cars to check out if you are not sure what you want. We found a 2018 Hyundai Sante Fe Sport with less than 8000 miles.... Very nice vehicle that is roomy with lots of cool options. My sales agent was very nice, no pressure and we were in and out in less than 15 minutes to sign the paperwork. I would buy from Carmax again!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    March 11, 2018

    Salesman seemed like no clue when asked general questions about vehicles .. Over priced for average in this area market .. Looked other places found better... deals

    1.0 out of 5
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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    3 people out of 4 found this review helpful. Did you?
  • 5.0 out of 5
    March 31, 2017

    I had a great experience at Carmax today with the help of Kelsey. Soon I'll be taking a road trip to the east coast and the team in the service department... or very thorough in particular and I feel safe behind the wheel when I make the road trip. You guys are awesome, I am CarMax for life! Sean M

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    February 6, 2017

    Walter Mountain was my salesman and he was awesome! I love my Chrysler 300 S. Ashley, I hope that's right, walked us through the paperwork and made sure... I understood everything. I chose my car online, they held the car until I could get there from Topeka, KS. We did my financing in advance so once I got there all I had to do was drive the car and sign the paperwork.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    January 31, 2017

    I bought a car from them...although i probably shouldnt have... This is like an expensive walmart of car dealerships and you will be treated the same as... well. If you want a more personal experience, i suggest you go to another dealer... I will not go here again.

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    3.0 out of 5
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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    3 people out of 3 found this review helpful. Did you?
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