CarMax Independence

Rectangle 48
Sales 10:00 AM - 9:00 PM

CarMax Independence Hours

Sales

Monday

10:00 AM - 9:00 PM

Tuesday

10:00 AM - 9:00 PM

Wednesday

10:00 AM - 9:00 PM

Thursday

10:00 AM - 9:00 PM

Friday

10:00 AM - 9:00 PM

Saturday

9:00 AM - 9:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since December 2016

"Experience Clear and Simple Car Buying and Selling"

Reviews

2.7 out of 5 2.7
23 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 1.0 out of 5
    September 8, 2018

    Don’t waste your time. Way too overpriced. Wanted to buy my nice running and driving car for $500. Was a complete and utter waste of time.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for giving us the chance to appraise your vehicle. Our goal is to be transparent when it comes to factors that contribute to the written offer ...you receive. If we can help with any outstanding questions about your offer, please don?t hesitate to connect with us further at (816) 412-6246 or socialcare@carmax.com. ? Your Customer Care Team

  • 1.0 out of 5
    July 24, 2018

    CarMax Horrible Experience! The business office made errors on my financing paperwork that resulted in a higher APR. Plus they did the title paperwork... wrong which resulted in a day wasted at the Department of Motor Vehicles. In addition to the paperwork issues, the service department didn’t ensure the car was ready for sale and won’t make an appointment to fix the issues prior to the 5 Day lemon law. I wouldn’t expect the brakes to squeak and a back door handle coming off within a week of sale of an expensive SUV. As a result, the CarMax team expects me to return a third time for service because they didn’t honor their word that they would get my car into service while I re-did my paperwork. After experiencing multiple paperwork mistakes and service issues, I’ve received a few empty apologies and zero accountability for the mistakes they’ve made. I’m tired of empty apologies and dealing with their passive aggressive manager in the business office. The Carmax team has little to no regard for my wasted time and money due to their incompetence. This will be my last purchase from Carmax and I will make sure my family, friends and coworkers know how disappointed I am with CarMax and the bad service I received.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 29, 2018

    Carmax has a wide variety of used cars to check out if you are not sure what you want. We found a 2018 Hyundai Sante Fe Sport with less than 8000 miles.... Very nice vehicle that is roomy with lots of cool options. My sales agent was very nice, no pressure and we were in and out in less than 15 minutes to sign the paperwork. I would buy from Carmax again!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    March 11, 2018

    Salesman seemed like no clue when asked general questions about vehicles .. Over priced for average in this area market .. Looked other places found better... deals

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    March 31, 2017

    I had a great experience at Carmax today with the help of Kelsey. Soon I'll be taking a road trip to the east coast and the team in the service department... or very thorough in particular and I feel safe behind the wheel when I make the road trip. You guys are awesome, I am CarMax for life! Sean M

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    February 6, 2017

    Walter Mountain was my salesman and he was awesome! I love my Chrysler 300 S. Ashley, I hope that's right, walked us through the paperwork and made sure... I understood everything. I chose my car online, they held the car until I could get there from Topeka, KS. We did my financing in advance so once I got there all I had to do was drive the car and sign the paperwork.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    January 31, 2017

    I bought a car from them...although i probably shouldnt have... This is like an expensive walmart of car dealerships and you will be treated the same as... well. If you want a more personal experience, i suggest you go to another dealer... I will not go here again.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    November 7, 2016

    I was absolutely stunned at the service I received! Everyone hates car buying and plans on it taking all day. Not this time! My appointment was at 6:30... with Lauren. She was already waiting on me to arrive with the vehicle pulled. We decided to look at another one and she instantly accommodated us and found the perfect one. She was great, friendly, informed and helped with my 5 year old. Financing and paperwork was done in a snap and even Kaitlyn over in financing impressed me with her customer service. I was only at the dealership for a little over an hour and walked out with my new truck. I'm just in aw!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    July 27, 2015

    I bought a Chrysler Town and Country from them in March of this year. Have not had the car for 6 months and already had to take it to get worked on and... today will be my second time getting it fixed. I have to pay out of pocket for this. If I would never got the extended service plan I would be out of luck. DO NOT BUY A CAR FROM THEM.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    2 people out of 3 found this review helpful. Did you?
  • 1.0 out of 5
    August 16, 2014

    I bought a car from CarMax on 7/29/14.It was sold with remote entry and a remote entry key with buttons for door, trunk, and panic. The key did not work... and CarMax said it needed to be reprogramed. I made an appointment with CarMax service. The service department found that the car was not equipped with remote entry. Nate with the service department said that,"CarMax would make it right." Today, 8/15 I went back to CarMax for some type of compensation. I was offered a $25.00 coupon for service at CarMax. I have spent twice that in gas going from my residence to CarMax, on several occasions, to try and settle this matter. The 25 dollar coupon was a complete insult. CarMax is a typical used car lot.Once they have your money, Forget You.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 3 found this review helpful. Did you?
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CarMax Independence

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