CarMax Arlington/Ft. Worth

the purchase process was smooth, but car looked like a returned rental when I received it. Sales manager promptly corrected the issue.

No contact with these people and they haven't reached out to me at all.

I don’t recommend this dealership. They don’t care about customers. No accountability. Buyers don’t trust this people to provide good service. Overall experience here is horrible.

Alizee Carter in service went above and beyond. Tow facility brought in vehicle and with a full stacked service center and even change in staff, she stayed on top of my needs and didnt waste time getting my vehicle fixed. Travis (manager with the store) during one day she was gone personally updated me to keep things consistent and even made sure I was put into a loaner while they figured out the claim for the rental with the extended warranty company when they didn't have too!! Than the cherry on the top when they did, they helped me out at the end with expenses and deductible when they weren't required too. Its the peace of mind AFTER I buy the car that makes it the reason this is my 4th purchase from CarMax! Very HAPPY:)

I wouldn't give them a star since i paid my vehicle on the day it was due and i paid it off early they reported a late payment. Due to the payment date was a Sunday and they did not get funds until 2 days after. Really dumb a__ I paid 10 of those payments early as pay off date is in 2022 . Do not buy a car here.. Also if in summer and has a sun roof as to go thru a car wash to test for leaks. Especially if your in Texas in the summer.

I have been waiting for over 30 hours for a simple phone call from my inquiry. I made a sincere inquiry and request to see and not even a dang phone call! I did get an impersonal E mail that I would be hearing from them. When?

I'm trying to find a vehicle with small dn pymnt and low monthly payments as I'm on disability. But rite now I can afford to pay like 200 or 300 dn if pymnts are not to high. PLEASE FIND SOMEONE TO HELP ME. Thank you . Candace Grant

Usually, when you have a bad outcome, people bash the service provider, but not in this case. I wasn't able to get approved without a down payment for a car. But I would like to take out the time and Thank Marcus England from the upmost, for the outstanding customer service, he has been giving me for the past 2 weeks. If you ever need a car, with challenging credit, please contact CarMax Fort worth. Marcus and the fantastic Finance team tried very hard to get me approved. I didn't get a car but the Customer Service shows that CarMax out value in there employees. Thanks so much, I pray Gods Blessings at this place, and that y'all sale 75 cars this weekend. Y.Thompson

Bought 2013 Nissan Rouge White pearl. Looked great with Huge Yellow Bow. But 3 months later paint is peeling and they won't do anything about it.

My wife bought a car from this location less than 3 weeks ago, we've had it in service repairing parts promised to be fixed at the point on sale... And it seems that their techs can't work on her car without it breaking! 3 weeks of owning the car and she's driven it 4 times. I would not buy a vehicle from this location again.