Reviews
I guess this is a NY thing.
I guess this is a NY thing.. But it is the good ole "bait and switch" game. We drove 2+hours to look at a vehicle, that was priced attractively. I called and asked what the out of the door price was.. listed price, plus taxes and dividends fees. I told the young lady what car I was interested in a driver made an appointment. I received a text to remind me of the appointment, and a reminder call the day of. At no time was I notified that the cars I was interested in were sold. I get there and conveniently BOTH cars are sold and the salesman (although he was adorable and nice) tried to get me to buy out of my price range and to finance the overage. I wanted the car we drove 2+ hours to see. Old tactic and it still is bad business to do. Shame on you 5 Star.. shame on you. 😠
I guess this is a NY thing.
I guess this is a NY thing.. But it is the good ole "bait and switch" game. We drove 2+hours to look at a vehicle, that was priced attractively. I called and asked what the out of the door price was.. listed price, plus taxes and dividends fees. I told the young lady what car I was interested in a driver made an appointment. I received a text to remind me of the appointment, and a reminder call the day of. At no time was I notified that the cars I was interested in were sold. I get there and conveniently BOTH cars are sold and the salesman (although he was adorable and nice) tried to get me to buy out of my price range and to finance the overage. I wanted the car we drove 2+ hours to see. Old tactic and it still is bad business to do. Shame on you 5 Star.. shame on you. 😠
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Bait posting.
Bait posting. They put something with great pricing, but when you get there all of sudden it's not available for whatever reasons. I made an appointment for very specific vehicle but the car went to mechanics when I got ther.
Bait posting.
Bait posting. They put something with great pricing, but when you get there all of sudden it's not available for whatever reasons. I made an appointment for very specific vehicle but the car went to mechanics when I got ther.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
I attempted to contact this dealership several times via
I attempted to contact this dealership several times via phone, their website and cars.com. I never received any type of response, even after filling out a credit application online. After a week, I moved on to a more responsive dealership. Not sure how this business model works for them.
I attempted to contact this dealership several times via
I attempted to contact this dealership several times via phone, their website and cars.com. I never received any type of response, even after filling out a credit application online. After a week, I moved on to a more responsive dealership. Not sure how this business model works for them.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
They advertise prices that are not true pricing.
They advertise prices that are not true pricing. They claim it's a NY state wide thing with competitors to get you to call them and inquire. The price was over $10,000 more than advertised. Another shady NY dealer.
They advertise prices that are not true pricing.
They advertise prices that are not true pricing. They claim it's a NY state wide thing with competitors to get you to call them and inquire. The price was over $10,000 more than advertised. Another shady NY dealer.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Bate and switch.
Bate and switch. Car was sold two days before I came to the dealer. Answered questions but failed to tell me it was sold. Car fax did not match the actual ad. Shady shop
Bate and switch.
Bate and switch. Car was sold two days before I came to the dealer. Answered questions but failed to tell me it was sold. Car fax did not match the actual ad. Shady shop
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Mi experiencia en 5 Star fue mejor de lo que esperaba.
Mi experiencia en 5 Star fue mejor de lo que esperaba. Muy atentos, explicaron todo en detalle y me sentí muy cómoda durante todo el proceso
Mi experiencia en 5 Star fue mejor de lo que esperaba.
Mi experiencia en 5 Star fue mejor de lo que esperaba. Muy atentos, explicaron todo en detalle y me sentí muy cómoda durante todo el proceso
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Went to 5 Star looking for a reliable used car and was
Went to 5 Star looking for a reliable used car and was impressed by their selection. Bryan helped me compare models without any pressure.
Went to 5 Star looking for a reliable used car and was
Went to 5 Star looking for a reliable used car and was impressed by their selection. Bryan helped me compare models without any pressure.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
They respected my decision-making process, giving me
They respected my decision-making process, giving me space when I needed it but being available when I had questions
They respected my decision-making process, giving me
They respected my decision-making process, giving me space when I needed it but being available when I had questions
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
I walked in a bit unsure, but they broke everything down
I walked in a bit unsure, but they broke everything down for me and made the decision easy. I left feeling confident about my choice
I walked in a bit unsure, but they broke everything down
I walked in a bit unsure, but they broke everything down for me and made the decision easy. I left feeling confident about my choice
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
The staff took the time to understand my specific needs
The staff took the time to understand my specific needs and provided personalized advice without rushing me. I couldn’t ask for more
The staff took the time to understand my specific needs
The staff took the time to understand my specific needs and provided personalized advice without rushing me. I couldn’t ask for more
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase