Epic Motor Company

Fred and Juan was my sales consultant and as a first time buyer at Epic Motor Company, I was full of emotions - nervous, hesitant, to say the least. I was lucky to have both of them as my sales consultant. and finance manager. both of them were patient, kind, and very informative on the car that I purchased. He made me feel comfortable and at ease during the financing process. I had a wonderful experience purchasing my vehicle from Epic Motor Company. I love all the staff there. it will not going to be the last time. I advice everyone looking for decent price and good looking car to go to Epic Motor Company in Chantilly!

Don't buy a car from here unless you make sure that they tell you everything that is wrong with it beforehand. Recently my roommate and I purchased a car here and were not informed that it had a few issues with the radio and the Bluetooth. When we called back to let them know about the issues that were found, the sales manager informed us that he knew about the issues but didn't tell anyone else about it. I tried working with them to get the issues fixed but they kept giving me the run around. They offered to replace the Bluetooth mic and look at the radio. When I brought the car back to the dealership 4 days after we purchased it, they tried to talk me into using a plug in Bluetooth device. I told them to order the actual Bluetooth mic for my car. They tried to give me the run around, saying that it'll take awhile to come in. I didn't mind the wait since the issue was supposed to be fixed with replacing the mic. I left that day with the plug in thinking that it was a temporary fix till my mic came in. I was wrong. I had my roommate talk to them from then on and still they tried to give him the same run around. He finally got them to order the Bluetooth mic and install it for me. Fast forward to a few weeks ago, They replaced the Bluetooth mic but couldn't do anything else cause the system needed an update. They couldn't get the code that was needed because they are not a verified Hyundai dealer( should have been a red flag for me). So i was told that they would call a dealership that was close to me and have them fix the issue. They would cover it. I looked up the closest one to me, gave them the information and was informed that they would set up the appt and let me know. I didn't hear back for 2 weeks until I called them myself to get an update. I was informed that they tried to reach out to me but when asked what number they called, they said that it was the number I was calling from. I informed them that no one had reached out to me. I asked for verification as to what number they called, once again. The person on the phone side stepped my question and informed me that I should have been the one to set up the appt and they would pay for it. I wish I had known that instead of waiting. Should have known better after everything that I've already gone through. Longer story short: Called my local dealership, found out how much it would cost to fix the continued issue, called them back, they refused to pay for it siting that they tried to offer me a solution that they swear I was ok with( I wasn't). I pointed out the way they tried to talk circles and run around the issue. DO NOT BUY FROM THIS COMPANY UNLESS YOU MAKE SURE THE CAR IS IN FULL WORKING ORDER. THEY WILL TRY THEIR BEST TO NOT FIX IT.

very good team and clean cars.. highly recommended. I loved his company ..sales associate was helpful... you all are amazing.Best and easiest car buying experinece ever

purchased used vehicle on line fron Epic Motors, wasn't sure about process but Freddy eased my mind and said they were a very reputable company anyway sent cashiers check and my vehicle was here few days later, Freddy was very helpful and sincere, nice and friendly which a the staff that I spoke to where, will recommend this company to anyone who is looking to buy a car online or in person at Epic Motors in Va. Thanks to everyone there who helped me with my process.

The customer service was superb, and I didn't feel as if I was been scammed since I'm a woman. I would recommend that dealership to family, friends, & etc.

Had a great experience buying our new (to us) Subaru. Process was easy and low-pressure. Car in great condition at a great price.

We flew in from Mn. to pick up a very clean Subaru Outback. Zak was great! Picked us up from the Airport, and the deal went pretty smoothly. Except for a minor glitch from our bank. Zak was very professional, curteous, and patient until everything was ironed out. Drive the car 1600 miles home without a xxxx up. Thanks again, Zak! We love the car!

The facilities got a 4 just because I feel other people may hate the sound of the repairs and the gas smell tht wafts in on occasion but the place is super great if you want to see some quality cars, buy and get out without feeing hassled. The owner s great with everything and will follow up n a timely manner. Super great!

My husband and I recently purchased a Honda Civic and got a great deal. The car was in great shape with a few dings which they took out before we came back to pick up the car. The car is running smooth and we have had no problems. The whole process was easy and we got the best price on the market.

Thank you Zack for making this process easy. Epic Motors is the best family run dealer in the area. Good honest business.