Reviews
Worst purchasing experience ever.
Worst purchasing experience ever. Asked to test drive am Explorer. Was told if you test drive this your going to huy it, right! I stated never drove one before and count commit to the. Sales rep then repeated the statement over and over. Was then told " well that's how we do business here!". I the said forget it and sorry for wasting his time. Purchased a vehicle next day from competitor. Normally would not write a review but this was the most disappointing and disrespectful sales transaction I have ever experienced! I will never shop them again and inform all I know of this experience!
Worst purchasing experience ever.
Worst purchasing experience ever. Asked to test drive am Explorer. Was told if you test drive this your going to huy it, right! I stated never drove one before and count commit to the. Sales rep then repeated the statement over and over. Was then told " well that's how we do business here!". I the said forget it and sorry for wasting his time. Purchased a vehicle next day from competitor. Normally would not write a review but this was the most disappointing and disrespectful sales transaction I have ever experienced! I will never shop them again and inform all I know of this experience!
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hello, thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to try and regain your trust in our business and resolve this matter for you, if we still can. Please give us a call at (952) 431-5900 at your earliest convenience so we can work with you to make this better. We look forward to speaking with you soon. Take care.
Apple Valley Ford has always supplied exceptional
Apple Valley Ford has always supplied exceptional service. Their sales department has always been able to find the right vehicle for both my wife and myself. There service department is consistently excellent at providing prompt and reliable service. I have purchased several cars from Apple Ford and Lincoln for those reasons.
Apple Valley Ford has always supplied exceptional
Apple Valley Ford has always supplied exceptional service. Their sales department has always been able to find the right vehicle for both my wife and myself. There service department is consistently excellent at providing prompt and reliable service. I have purchased several cars from Apple Ford and Lincoln for those reasons.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Another awesome truck buying experience at Apple Ford -
Another awesome truck buying experience at Apple Ford - Apple Valley. Mark and Trystan are great salesmen to work with. Top notch service all the way around.
Another awesome truck buying experience at Apple Ford -
Another awesome truck buying experience at Apple Ford - Apple Valley. Mark and Trystan are great salesmen to work with. Top notch service all the way around.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I purchased a certified pre-owned Cadillac XTS from Drew
I purchased a certified pre-owned Cadillac XTS from Drew Anderson. The entire process was flawlessly executed. I would recommend Apple Ford to anyone who enjoys good customer service and a feeling of being welcomed the minute I arrived. Thank you for the great car-buying experience! Mark
I purchased a certified pre-owned Cadillac XTS from Drew
I purchased a certified pre-owned Cadillac XTS from Drew Anderson. The entire process was flawlessly executed. I would recommend Apple Ford to anyone who enjoys good customer service and a feeling of being welcomed the minute I arrived. Thank you for the great car-buying experience! Mark
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Mark, thank you for leaving such a great review and high star rating. Please let us know if there is ever anything else we can do for you! Safe travels!
We had a great time buying a used vehicle from AVF.
We had a great time buying a used vehicle from AVF. Their dealership is clean and everyone is so friendly. We were welcomed at the front door!
We had a great time buying a used vehicle from AVF.
We had a great time buying a used vehicle from AVF. Their dealership is clean and everyone is so friendly. We were welcomed at the front door!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi, thank you for leaving such a great review and high star rating. Safe travels!
My representative did a great job and kept me updated.
My representative did a great job and kept me updated. My vehicle was there longer than expected but other than that it was a great experience
My representative did a great job and kept me updated.
My representative did a great job and kept me updated. My vehicle was there longer than expected but other than that it was a great experience
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Recently purchased from Drake at Apple Valley Ford.
Recently purchased from Drake at Apple Valley Ford. Had a great experience. Drake answered all my questions, was not pushy, and was very patient. Hoghly recommend asking for Drake at Apple Valley Ford!
Recently purchased from Drake at Apple Valley Ford.
Recently purchased from Drake at Apple Valley Ford. Had a great experience. Drake answered all my questions, was not pushy, and was very patient. Hoghly recommend asking for Drake at Apple Valley Ford!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Nathan, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!
Just wanted to say thanks for an awesome experience at AV
Just wanted to say thanks for an awesome experience at AV Ford! I worked with Carter Robinson and he did an excellent job finding me the perfect car and making the transition super smooth and easy! Everything was on time and ready to go! He showed me all the details of the car inside and out, and answered all my questions. I would definitely recommend him if you’re looking for a car !
Just wanted to say thanks for an awesome experience at AV
Just wanted to say thanks for an awesome experience at AV Ford! I worked with Carter Robinson and he did an excellent job finding me the perfect car and making the transition super smooth and easy! Everything was on time and ready to go! He showed me all the details of the car inside and out, and answered all my questions. I would definitely recommend him if you’re looking for a car !
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I bought a used 2015 Prius that I found on Cars dot com.
I bought a used 2015 Prius that I found on Cars dot com. The dealership responded to my email inquiry right away and they scheduled a test drive for me. The car was as advertised so I bought it and the buying process was very easy. I was offered an extended warranty but declined and the salesman wasn't pushy, which I appreciated.
I bought a used 2015 Prius that I found on Cars dot com.
I bought a used 2015 Prius that I found on Cars dot com. The dealership responded to my email inquiry right away and they scheduled a test drive for me. The car was as advertised so I bought it and the buying process was very easy. I was offered an extended warranty but declined and the salesman wasn't pushy, which I appreciated.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Jason, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.
I purchased a brand-new 2024 Ford Bronco Sport from Apple
I purchased a brand-new 2024 Ford Bronco Sport from Apple Ford Apple Valley on 8/1/2024. During the purchase, the sales consultant identified an irregular noise and assured me it would be resolved. Since then, the vehicle has been in the shop for 6 service visits totaling 63 business days, and it now has more issues than when I first brought it in. Most recently, I was informed of a welding issue near the driver-side B pillar—the location of the original noise. After being sent to Apple Collision and Glass by the service center, a new issue arose: a metal-on-metal noise from the trunk area. Additionally, my vehicle’s interior now has scratches and a white stain from rattle foam use, caused during their service. I initiated a buyback request with the Ford Passenger Vehicle Team. However, Apple Ford Apple Valley inaccurately reported to them that the vehicle was only in for 2 service visits and less than 30 days, contradicting my documented experience. I have since sent my records to the Ford Passenger Vehicle Team for further review.
I purchased a brand-new 2024 Ford Bronco Sport from Apple
I purchased a brand-new 2024 Ford Bronco Sport from Apple Ford Apple Valley on 8/1/2024. During the purchase, the sales consultant identified an irregular noise and assured me it would be resolved. Since then, the vehicle has been in the shop for 6 service visits totaling 63 business days, and it now has more issues than when I first brought it in. Most recently, I was informed of a welding issue near the driver-side B pillar—the location of the original noise. After being sent to Apple Collision and Glass by the service center, a new issue arose: a metal-on-metal noise from the trunk area. Additionally, my vehicle’s interior now has scratches and a white stain from rattle foam use, caused during their service. I initiated a buyback request with the Ford Passenger Vehicle Team. However, Apple Ford Apple Valley inaccurately reported to them that the vehicle was only in for 2 service visits and less than 30 days, contradicting my documented experience. I have since sent my records to the Ford Passenger Vehicle Team for further review.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car