Faulkner Nissan

4.2 out of 5 4.2

Reviews

4.2 out of 5 4.2
774 lifetime reviews. Includes reviews of Faulkner Nissan from DealerRater.com

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  • 5.0 out of 5
    April 30, 2021

    I leased a Nissan Rogue Sport from Paula Taylor and had to write about my experience, which was easily one of the smoothest I have ever had when leasing... or buying a car. I contacted Paula and told her the vehicle I was interested in which was on the lot. When I arrived (a day earlier than I originally told her), it was already washed and ready for me to test drive. The deal was easy and fast, as was the paperwork which normally drags on. I am super pleased with my new car and my experience with Faulkner in general, and Paula Taylor in particular.

    5.0 out of 5
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    Not Applicable
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    5.0 out of 5
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    4.0 out of 5
    Pricing
    Does recommend this dealer
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  • 1.0 out of 5
    April 22, 2021

    I went to this dealership in December for a wide range of service needs. One of the main items that I spoke to was to "fix my bluetooth, so that I could... play music through my phone in the car." They did everything but that. This was the second time that I asked for them to fix it, and got it back with it not being fixed. On top of that, when I got my car back the dial on my dash had been reprogrammed or something, because when I started the car up, it read "Infinity" and the controls for the AC and heating system have bot worked the same. I am most disappointed that I have called the shop on multiple occasions to address the issue and have finally gotten a call back from Mercedes Vega, only to be told that "it isn't possible for them to have done this, and that I shouldn't have waited 4 months." How disrespectful is that to say to a 5 year customer, someone who has spent thousands of dollars at Faulkner?! Why would I make up a story about my dash dials and display magically changing? They did this in December, but because I am a family man and have started two new jobs, it's my fault that I couldn't get to them sooner? I am highly disappointed. Still waiting to hear back from the Service Manager...who I called months ago about this problem.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hi, thanks for taking the time to express your honest concerns. We are disappointed to hear you left our dealership feeling this way and we would appr...eciate the chance to discuss this matter further. Please reach out to our Service Manager, Tom Taylor, at ttaylor@faulknernissan.com and we will work with you personally in rectifying the issues you experienced.

  • December 12, 2020

    Bruce Daroff was amazing an amazing salesman, he was very outspoken and gave us everything we were looking for. I love my new Sentra. It’s absolutely perfect.

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Kim Wittenberg, we are glad we could help!

  • 1.0 out of 5
    April 12, 2021

    Such a bad sales experience. They constantly were trying to lure me into making the purchase decision on the spot. They will not hesitate in saying "You're... wasting my time", if you logically and consciously take hours trying to make a big purchase choice. TERRIBLE!

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Hi Jason! I do not see you in our system or have a record of you being here at our store. Can you please email me your info so I can get more details.... Acarey@faulknernissa.com

  • 5.0 out of 5
    January 23, 2021

    I went to Nissan Faulkner in Jenkintown and I got discourage. I waited a couple weeks and called back to speak with a sales person by the name of Keith... Wimbush. I use him all the time and he is great. Then he transferred me to Alyssa Carey. She was determined to get me in the car I wanted to purchase. She is so amazing, pleasant and professional. I will use her from now on. She is a manager at Faulkner. I fell in love with her because she kept it 100 percent. I love her because she is a realist.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    3.0 out of 5
    Pricing
    Does recommend this dealer
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  • 1.0 out of 5
    January 8, 2021

    I leased a 2018 Nissan Rogue from Faulkner Nissan Jenkintown. The car recently showed a malfunction on display as it slowed down by itself while driving... at 40 mph- it actually automatically began to break by itself. It did it again 7 times--once while my son was driving. We took it back to the dealership before Christmas-I was told by a technician that they couldn't find anything wrong and HE FEELS COMFORTABLE giving the car back to us. I told him there was no way I was taking the car back. He asked permission for his boss, Tom, to drive the car home ( I gave permission) and he'd get back to me in 24 hrs- a week went by- no call--finally I called and spoke to Tom- who said that he experienced the malfunction- and that there was nothing he can do- he also asked if I had driven by bridges and guard rails when the malfunction happened?????? Really? He wanted me to take back the car-I told him NO WAY my family isn't getting killed in this car- he also said Nissan is aware of the problem-- currently this dealership still has the car--I cannot believe they 1. Are aware of the problem and haven't recalled it. 2. That the managers of this dealership would play Russian Roulette with my family's lives! I'm not sure how this is going to turn out-but frankly I'm shocked and will never lease from this dealership again!

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Friendliness
    Not Applicable
    Pricing
    Does not recommend this dealer
    Came in for service or repair
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  • 1.0 out of 5
    December 31, 2020

    Took 2016 nissan 43000 miles wouldn't start was told i needed range sensor for transmission was said that i needed new transmission 4400 or i can take... it to outside dealer took it to Oneil nissan told car still under warranty brand new transmission no cost smh

    3.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    1.0 out of 5
    Pricing
    Does not recommend this dealer
    Came in for service or repair
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  • 1.0 out of 5
    December 31, 2020

    I bought a Nissan Rogue (2017) on June 2017 from Faulkner Nissan (Jenkintown)-Vehicle has 23K miles and still looks brand new-One fine day, the lift... gate (Trunk) stopped working when I was about to unload trunk full of shopping items-As you have seen in all the (fake) commercials - the trunk is automatic - can open and close remotely -no key hole to open-I tried to kick under the trunk (as seen in the commercial), pressed a button on the trunk, etc., nothing worked.-Made an appointment with Nissan (Jenkintown) Service department- asked me to leave the vehicle for diagnosis at around 10AM, Dec.2020 -Around 4PM, had a call from the Service and told me, they have to replace a part in the trunk- have to place an order for a part- it will take a week -Unfortunately, the factory warranty expired and fortunately the extended warranty is still valid -once they receive the part, one of the service people is supposed to call me to fix an appointment- more than a week now. No, calls from the service people. I tried to reach out to them many times and all the calls were directed to automatic voice messages.-Managed to talk to a (nice) person in the Parts department and he told me, they received the part two days ago-Again tried to reach someone in the Service department - many times - nobody answered the phone-Made an appointment (online) with the service department - Left a message for the Store Manager-After a day, the Service manager called me and came up with a list of excuses (we are busy, overwhelmed, not many staff, etc.,)- Dropped off my vehicle again at the service center to get the trunk fixed - offered me a loaner car - I was not interested in their loaner car because of their "conditions apply" -Provided me a ride to home (Because of the Covid situation, customers are not allowed to wait) After 24 hours, I had a text message saying that My car is ready for pickup. Again, tried to reach them (~10 times) to confirm it and asking for a ride to pick up my car- as usual nobody is picking up the call-finally I caught hold of person in Sales department and reached to someone in the Service- they refused to provide me a ride- talked to the Service Manager- he said "their shuttle bus broke".-Had my own ride - went to the Service center- paid the bill-got my car key-made sure the trunk has got fixed-looked for my Insurance card with registration slip (in a plastic holder)- ((they took it out to provide me a loaner car)) --it is MISSING-they took it out and lost it- Went back to the service person asked about the Insurance card- she said, "I don't know"- Asked the Service Manager-he looked here and there and said, "I can't find it"- we went back to my car and looked around then he said, "Sorry! we couldn't find it". I told him firmly, "I cannot drive the car without the Insurance card and the reg.slip. You will have to find it". Then we went back to his office area, he was going through here and there. Finally, he found the card lying with a pile of papers on someone else's desk- FRUSTRATED-LATE FOR MY Dr. APPT.- drove back deciding that I AM NOT GOING BACK THERE for EVER.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Friendliness
    Not Applicable
    Pricing
    Does not recommend this dealer
    Came in for service or repair
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  • 1.0 out of 5
    December 31, 2020

    I bought a Nissan Rogue (2017) on June 2017 from Faulkner Nissan (Jenkintown)-Vehicle has 23K miles and still looks brand new-One fine day, the lift... gate (Trunk) stopped working when I was about to unload trunk full of shopping items-As you have seen in all the (fake) commercials - the trunk is automatic - can open and close remotely -no key hole to open-I tried to kick under the trunk (as seen in the commercial), pressed a button on the trunk, etc., nothing worked.-Made an appointment with Nissan (Jenkintown) Service department- asked me to leave the vehicle for diagnosis at around 10AM, Dec.2020 -Around 4PM, had a call from the Service and told me, they have to replace a part in the trunk- have to place an order for a part- it will take a week -Unfortunately, the factory warranty expired and fortunately the extended warranty is still valid -once they receive the part, one of the service people is supposed to call me to fix an appointment- more than a week now. No, calls from the service people. I tried to reach out to them many times and all the calls were directed to automatic voice messages.-Managed to talk to a (nice) person in the Parts department and he told me, they received the part two days ago-Again tried to reach someone in the Service department - many times - nobody answered the phone-Made an appointment (online) with the service department - Left a message for the Store Manager-After a day, the Service manager called me and came up with a list of excuses (we are busy, overwhelmed, not many staff, etc.,)- Dropped off my vehicle again at the service center to get the trunk fixed - offered me a loaner car - I was not interested in their loaner car because of their "conditions apply" -Provided me a ride to home (Because of the Covid situation, customers are not allowed to wait) After 24 hours, I had a text message saying that My car is ready for pickup. Again, tried to reach them (~10 times) to confirm it and asking for a ride to pick up my car- as usual nobody is picking up the call-finally I caught hold of person in Sales department and reached to someone in the Service- they refused to provide me a ride- talked to the Service Manager- he said "their shuttle bus broke".-Had my own ride - went to the Service center- paid the bill-got my car key-made sure the trunk has got fixed-looked for my Insurance card with registration slip (in a plastic holder)- ((they took it out to provide me a loaner car)) --it is MISSING-they took it out and lost it- Went back to the service person asked about the Insurance card- she said, "I don't know"- Asked the Service Manager-he looked here and there and said, "I can't find it"- we went back to my car and looked around then he said, "Sorry! we couldn't find it". I told him firmly, "I cannot drive the car without the Insurance card and the reg.slip. You will have to find it". Then we went back to his office area, he was going through here and there. Finally, he found the card lying with a pile of papers on someone else's desk- FRUSTRATED-LATE FOR MY Dr. APPT.- drove back deciding that I AM NOT GOING BACK THERE for EVER.

    1.0 out of 5
    Customer Service
    2.0 out of 5
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    We want to regain your trust and your business so please reach out to our Service Manager, Tom Taylor, at ttaylor@faulknernissan.com. We will work wit...h you to resolve this matter to your satisfaction.

  • 1.0 out of 5
    September 26, 2020

    Absolutely awful!!! Took two days and multiple phone calls to schedule service. For flashing brake and battery lights. Waited all day and called for status... update at 1 pm. Was told service would call me back. Never heard from them. Called the next morning and was told that my car was ready the day before and they had called and left message. Number they called was NOT the number given to them on drop off form. Was a work number called - we're working at home. Outcome? Nothing wrong because they couldn't duplicate the issue. Funny because the second I drove off the lot- brake and battery light flashing. All searches on internet point to voltage regulator in alternator so why didn't they check on that? Maybe they did but I never talked to my service manager so how could I ask? We bought the car there; guess I won't be buying the next or repairing this one there. Find another place to go. The only positive - check out - $0-and receptionist was very pleasant

    4.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    2.0 out of 5
    Friendliness
    3.0 out of 5
    Pricing
    Does not recommend this dealer
    Came in for service or repair
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