Faulkner Nissan

4.5 out of 5 4.5

Reviews

4.5 out of 5 4.5
758 lifetime reviews. Includes reviews of Faulkner Nissan from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    April 21, 2020

    great service. definitely reccomend this place for service. Always ask for Kevin. Honest good guy explains everything and acts in your best interest. I... totally trust this guy . He is why I repeatedly go back there!!! Great mechanic.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    March 11, 2020

    Drove an hour to see a car, after confirming 3 hours ahead that the car is available. I arrive, speak to the sales rep and the keys are magically missing... and the car has mysteriously sold, but sitting in the parking lot. No explanation or offer to find something else. Don’t waste your time

    4.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi there, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really... let you down. Please reach out to our Owner Loyalty Manager, Jason Backer, at jbacker@faulknernissan.com so we can discuss the details of your visit in hopes of restoring your confidence back in our dealership. Thank you and take care.

  • July 5, 2016

    Just bought a New Nissan Maxima 2016. Was helped by Gary, such an easygoing salesman. No pressure, the process was great!! Would recommend this dealership... and especially Gary!!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you Nathan! We are very happy that we were able to earn your business. We wish you the best of luck with your Maxima! Please don't hesitate to c...all us if you need anything!

  • 2.0 out of 5
    February 4, 2020

    Roy Crouch, one of the salesman, is a horrible person. The sales team is disgusting. Rang me around the ringer. Ended up giving me the car with serious... problems and lied to me about it during the process. When they said they would pay for the services needed, they wouldn’t. The financial team is a disgrace. They are just money hungry and do not actually care about the customer. I would take my business somewhere else.....

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    2.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for taking the time to express your honest concerns. We are disappointed to hear you left our dealership feeling this way and we would apprecia...te the chance to discuss these matters further. Please reach out to our General Sales Manager, Michael Boyle, at mboyle@faulknernissan.com so we can discuss the details of your visit in hopes of restoring your confidence back in our dealership.

  • 1.0 out of 5
    December 13, 2019

    The worst customer service!!!! They promise you certain things when they want you to be their customer and then it may turn into a nightmare to have those... things done! The promised complimentary car wash - be ready to Also be ready the car wash can be down due to weather 40F. They promised the inspection will be covered - and they changed their mind by the time you arrived at salon to do it. And what impress most is that you can have extra 300 miles on your odometer after the service check up!

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    2.0 out of 5
    Friendliness
    1.0 out of 5
    Pricing
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    November 10, 2019

    I scheduled a test drive of a new Armada on line. When I arrived at the dealership, not only was the car not ready, the salesman had no idea where the... car was. The car was eventually located at another lot that we had to drive 10 minutes to get to. When we finally got to the car, it would not start and it had obvious body damage. This is a brand new Armada. We then returned to the showroom to get an absolutely ridiculous trade in offer that was thousands of dollars less than other dealers offered even though they advertise "top dollar paid for your trade". Obviously I will never return and I would not recommend this dealer to anyone

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    3.0 out of 5
    Friendliness
    1.0 out of 5
    Pricing
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    November 10, 2019

    Absolutely horrible test drive experience. After making an appointment to test drive a brand new Armada, I arrived at the dealership to find out that the... car was not ready and the salesman had no idea where the car was. When he finally found it, we had to drive 10 minutes to get to it.when we finally got to the car, it would not start and it had obvious body damage. This is a brand new Armada that was damage and would not start. When we returned to the showroom, we received a ridiculous offer for our trade in that was thousands of dollars less than other dealers offered, even though they advertise top dollar for your trade. I will never return and I would not recommend this dealer to anyone.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We appreciate your honest feedback about your recent visit. We take our clients' comments seriously and would appreciate the chance to discuss your ex...perience in more detail. If you would be willing, please reach out to our General Sales Manager, Michael Boyle at mboyle@faulknernissan.com so we can understand the details of your particular situation and try to make this better. We look forward to hearing from you.

  • 5.0 out of 5
    October 31, 2019

    Need a loaner they made sure that I had one on point with service stuff etc. Thanks for great customer service I will recommend to others.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 4.0 out of 5
    October 23, 2019

    Good customer service, friendly, and clean environment to work or sight see newer model cars in and outside dealership areas-take care! Satisfied customer... and owner.

    4.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    4.0 out of 5
    Friendliness
    3.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 22, 2019

    From the time i first walked into the dealer to signing the papers everyone could not have been more helpful and pleasant. We got the best deal here after... an extensive search for new trucks.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
View More Reviews