Rairdon Subaru of Auburn

Please do NOT buy a car from this dealership. After owning our car with very little miles we have just been informed that it needs 8k of repairs. When I approached the dealership, they informed be they couldn't help me and I was on my own to pay for the repairs. They also lied about their inspection report that was shown at the time of purchase. We were told we had a 5mm for the brakes on the car. After a 2nd inspection at another Subaru dealership, we were informed it was already down to a 2mm. Definitely not safe to have my small babies in this car. Auburn Subaru's only reasoning was that brakes wear over time. Logically brakes don't wear down 3mm and 800 miles. They are NOT family friendly and care nothing about their customers after they drive off the lot. BUYER BEWARE!!!

I was very impressed with both Helen and the General Manager they stood behind their Company promise to go above and beyond to provide excellent Customer Service. Great example of putting the customer first, great to see!

I leased a 2018 Subaru Forester Touring from you and loved it so much I bought one this year. We had a Honda lease for two years and happily parted with it a year early. We came to get a second FAB for our car and received excellent friendly service from Alexis in the service dept. Historically Subaru also gave us great service from 2018 to 2021. Sooo nice to be back!

We had a great purchase experience at Subaru of Auburn! Tim T, Internet Sales Manager, was very communicative from the point of my online inquiry and was willing to negotiate the vehicle price before making the 2 hours drive to check it out. We scheduled an appointment and met Tim a few days later. His approach made us feel very relaxed and comfortable. There was no pressure and he was very accommodating. The rest of the staff at the dealership were very friendly and hospitable even offering snacks to our 5 year old. Even after pre negotiating the price of the vehicle, they were willing to work to cover the cost of a glass replacement as well. They kept their promises and replaced the glass as well as fueling up the car after missing that pre delivery the day of purchase. Overall we had a great experience! Two take aways for the future that could have made it exceptional: 1. Time between finalizing the agreement and getting into the finance office was a bit long, especially with a young child. 2. We had difficulty communicating with the service department to schedule the glass replacement due to staffing challenges. Regardless of those two things, I believe 5 stars is warranted and I would recommend them, as well as Tim, in the future. Thanks for a great experience!

ZERO STARS - Buyer beware, hidden fees, lies, and extreme (rhymes with duckery) Today should have been a simple, sunny day with a small errand. Instead, it turned into a non-stop comedy of errors with levels of (rhymes with duckery) far beyond my imagination. We have had a lease on our Subaru since 2019, and now that we are at the end, we simply wanted to buy out the rest of the remaining value. Our buyout amount was $12, 825.19. This amount was confirmed by both the Subaru dealership where we ultimately completed the lease buyout, as well as a Honda dealership where we went in extreme frustration immediately after leaving Rairdon's Subaru in Auburn. The very kind, if inexperienced sales rep who was assisting us brought back an offer from the finance team with APR terms that were acceptable to us, but we noticed that the overall amount listed for purchase was $16,158.95 - quite a leap from the actual buyout amount. After taxes, this brought the total due to $18,757.14. When we expressed concern about these numbers, we were assured by the sales representative that this included the dealership's safety checks, detailing etc. We reiterated that we were simply buying out our lease, and driving that same car off the lot in the current condition it arrived in. When we asked to discuss this further with the manager who was quoting the high amount, we were told flatly that "he doesn't want to come talk to you." This same manager, Don Nguyen, then walked outside in front of the dealership. Not understanding how a dealership could add an extra $3300 to the cost, we asked a second time for the manager to do us the courtesy of discussing this with us. Don walked in, clearly unhappy to have been forced to deal with customers, and he informed us that he had checked with Subaru, and our payoff amount was over $14,000 (this was both wrong AND less than the $16,000+ they were trying to get from us). When we let him know this was incorrect and did not include the additional amount paid during a lease extension, he flat out told us we were wrong, and he told us we could either pay the $16,158.95 or pay a penalty for going over our lease which was set to end in a few days. My understandably frustrated husband stood up and pushed his chair back to the desk with a little extra oompf. Don then proclaimed that "everything is recorded" as if this was some act of aggression, and he told us we were no longer welcome on the premises. Dear buyer, I am here to tell you that today, the same day as our quote from Rairdon's Subaru, we completed our buyout of the same lease on the same vehicle at Walker's Renton Subaru a few miles away for a grand total of $14,444.01. This was based on the ACTUAL buyout amount of $12,825.19. After taxes, this is a $4,313.13 difference!!! We confirmed with the finance manager at the second location that we were truly quoted a false amount and that they were not doing us a favor in some way. The identical payoff quote from Honda reaffirmed this amount, but the audacity of Rairdon's still seemed too outrageous to be true. What we were told is that any amount over the actual buyout would be profit for the dealership plain and simple. Unless you like to be lied to, gaslit, and ripped off, steer clear of this dealership. They don't count on you having copies of their shady lies to share publicly, but I am including the Honda quote, the Rairdon's Subaru of Auburn quote as well as our yellow copy of the actual receipt of our purchase after hours and hours of difficulty.

First off the sales guy Michael was nice BUT that’s all. told us it would be about 30mins out the door BUT my husband really wanted this specific vehicle 🚗 and after I dropped him off he didn’t get seen for 5hrs!!! What the xxxx!!! The Cherry on top of this terrible wait and service was they gave him the car with less than a quarter tank of gas. 10 out of 10 DO NOT RECOMMEND Purchased here only because my husband wanted to buy a car. If it was solely up to me we would have not.

When I purchased my car I purchased the permaplate addition for windshield coverage. When I got a rock chip in my car I placed a claim to find out I had no coverage cause it wasn’t paid for by dealership. So they then had me sign a new contract and told me everything was taken care of. Couple years later I got another rock chip in my windshield recently went and made a claim to find out I have no warranty that the dealership voided it. I told the dealership to just forget it to reimburse me as I’m going to be selling my car anyways but they didn’t listen and had permaplate unvoid the warranty (which I had to call permaplate as no one from there had reached out to me.) But since then all communication with manager, finance director and finance manager has stopped.

Lured in by cheap online pricing. I asked for a solid out the door quote, since I was buying over the internet without even looking at the Legacy I wanted to purchase. The online price beat any dealer in the Inland NW by at least $2,000. Gave them the $500 holding deposit that they wanted. When I arrived to sign the paperwork and pick up the car, I was totally shocked. They didn't even tell me, but the out the door price was now $7,000 more than what was agreed on. Eventually I was able to knock down that price to $2,000 more than what was agreed on. (I made them take off GAP insurance, extended warranty, and 5.9% interest rate). There was a 0% financing rate available, but the salesperson automatically told me I would not qualify, so that is why they made my interest rate 5.9%. I made them run the financing at 0% even though another salesperson laughed and said, "no way they will ever qualify for that". When the financing came back as "approved" for 0%, the salesperson did not even attempt to apologize for automatically disqualifying us. The $2000 extra (over what was agreed on) could not be taken off. Because they said it was an automatic charge for upholstery coating, and Serial number stamping on discrete parts of the car (supposedly to help with theft). I should have walked out of the dealership at that point, because I felt like I was getting ripped off. But it was too late because they had already taken my trade in and started work on it. A day after I took the car home, the GM of sales called me and asked how my buying experience was. I told him that it was horrible, and I would never come back to, or recommend this dealership to anyone. The GM then told me he would like to do whatever was possible to earn my 100% satisfaction. I told him, "Then give me back the $2,000 you ripped me off". Because I had documentation to prove I was over charged from what I had agreed on. After that the GM told me it was standard practice to add those extras on every car, so everyone pays it regardless of out the door price. So, I replied, "yah standard practice to rip people off" and he hung up the phone on me. Avoid this dealership at all costs unless you like getting ripped off.

Every time I have taken my car to be service there is something wrong. They have tried to recharge 3times for stuff they already did good thing I keep notes on my car maintenance. Maybe since I am older WOMEN you can tell me anything. Also I never see discounts on service like they say they have

Negligent, dirty, irresponsible service. I recently took my car in for an oil change, several standard services (e.g. air filter, spark plugs, etc), and two recalls. When I picked the car up, I noticed a strong oil smell (headache inducing smell), but assumed maybe it would go away. Two days later, I went to strap my daughter into her car seat and noticed something seemed odd. The seat was in its usual place, but something was different and I couldn’t quite place it. It was only when I pushed on the seat, after already buckling her in, that I realized it had been completely uninstalled and NO ONE SAID A THING to me. I was so shocked and horrified because if I hadn’t been paying attention, I easily could have driven off with my daughter in an unsecured seat. I called and screamed at whatever service person was on duty at 6:50am, before reinstalling the seat, so I could go about my day. The only thing he said was “legally our service techs can’t reinstall car seats.” Um, that’s great, but if you’re so worried about liability, shouldn’t you say something to me, so at least I know to reinstall the seat? I noticed that the latch system was completely in the wrong location, so who knows what they did to my car seat. For all I know, it’s been damaged. The manager then called me back to say he didn’t even know why any service tech would have been in the back seat. When I reached my destination and took my daughter out of her seat, I also discovered the source of the oil smell. Whatever service tech had removed the seat from my car also left his dirty oil stained rag in my car, right below my daughter’s car seat. So, she was also inhaling oil fumes the entire ride. The manager later called back and basically said sorry and that “the situation has been rectified”, but provided no detail. Regardless, that is the last time I will go to Rairdon Subaru and I won’t ever buy another car from any Rairdon location ever again. Definitely inspect your car after getting any service done at this dealership.