Capital Chrysler Jeep Dodge

Brought my Promaster 2500 to the dealership for a service check due to a slight vibration in the steering wheel at highway speeds. Initially suggested a road force balance, but according to Fernando, the service advisor in their commercial vehicle shop, I needed new tires. Agreed and paid $800 for four new tires, mounting, and balancing. Despite assurances of a smooth ride post-road test, the vibration persisted. Scheduled a follow-up, told they were too busy. Returned the next day per Fernando, dropped off the van. Returned again the next day, only to find out they hadn't started due to being too busy. Despite having the van for almost 16 hours, they only rebalanced the tires, skipped the alignment, and didn't test drive. The issue persisted, worse this time. Reported it to Fernando and insisted on speaking with their service manager. After four phone calls and two voicemails to manager Bill, I finally received a call after mentioning the GM. After speaking with Bill, brought the van in again. Next day, a call saying they found a bent wheel, rebalanced, and claimed it was running smooth. However, the problem persisted, making me question whether I really needed new tires or if it was another dealership scam. Upon receiving the van, Joe from service informed me they missed other issues like bad ball joints and leaking shock absorbers, none of which were mentioned the week before. He said he could only go by what he saw. The lack of consistency, communication, and unaddressed problems leave doubts about competence and customer service. Despite efforts to resolve issues, persistent problems and oversight in the inspection process make it difficult to trust their service. Doubtful about returning to this dealership for any service or future vehicle purchases.

Rashard was the best!! He's my man from now on. He's very patient very knowledgeable very positively upbeat and not a pushy salesman. I will be back! Thanks Rashard. Love ya!

Darrin Tew made my buying experience the greatest. I want to thank Capital Jeep and Darrin for that. They have serviced and maintained Jeeps I have owned in the past. Nothing but great service dealing with great people! See Darrin for your new Jeep at Capital

The customer service at this dealership is terrible! Having dealt with the service advisors Chad W. and Joe S. while at their Service department I can definitely say that customer service is not their priority. Chad W. became very hostile towards me without so much as even having the courtesy of greeting me, Chad immediately became hostile and aggressive when I approached him about the vehicle that was at their service center, exclaiming that "Nothing is going to happen until I get paid", when the only thing I had requested was to retrieve some information from the vehicle. Seeing how aggressive Chad was becoming I decided to ask for the service manager, to which I was met with great hesitation and a feeling that they were attempting to hide or prevent me from speaking with the service manager. Multiple times I asked to speak to the service manager or if I could get his business card, to which Joe and Chad both exclaimed they did not have such information and if I would like I could find it on the website. With no help from either of the two in regards to reaching the service manager I asked if I could speak with the finance manager, again to which I was given the run around on and apparently no one knew who that was or how I can get in contact with him. After going out into the service lane asking for the service manager I was presented with more questions as to why, who are you and what do you want, it was only then that the gentleman in the hat went the another part of the store and came back with the service managers information. He mentioned that the service manager was not available. I returned to the lobby and while on the phone the service advisor Joe S. Thought it would be a great idea to yell at me while I was having a conversation on the phone in regards to the poor customer service I was receiving at the dealership. Joe S. Thought it would be a great idea to continue to speak over me and raise his voice as I continued with the conversation, apparently he became irrate that I had mentioned the horrible time I was having at this dealership while simply trying to get information from the vehicle. The car could not start and it could not be driven away, nor had I arrived with a tow truck, so there was no way I was leaving with the car. I would not recommend anyone service their vehicles there, and I would highly suggest any technicians find a new place to work because your service advisors are not looking out for your best interest by treating customers in the way they do, this will definitely cause customers to look else where for their service and maintenance needs.

After my 3rd TERRIBLE experience with this dealership, particularly the salesman named Anthony (unverified), I want to share the latest. I was given an offer for my trade online ($41,125), was then called by an appraiser to confirm when she invited me in for making that official. She was sure to tell me there is a good chance I could get more because the computer doesn't generate the exact number and the market is in need of my vehicle. When I arrived, Anthony interjected in our deal (as he usually does) and had the audacity to ask me why he should buy my vehicle for the offer price. He then proceeded to offer me $38,500. Unprofessional, abrasive, offensive, and disrespectful. The dealership should be ashamed to employee someone with such lack of people skills.

After 5 scam bags dealership around the country with stressful process finally i find capital chrysler dodge of garner NC. Process was fast professional no BS. Sales persons Jonathan Martinez was exelent also his manager. Just bougt a shelby gt350R 2019 with them and im so happy with car, process delivery etc. It was not my firts muscle car I'm been owned so i have experience in how hard is get this kind beast.but thanks god the all process with capital chrysler dodge was smooth and I can said i highly recomend this dealership for everyone. Thanks

Excellent experience. They treated me very well and they helped me a lot with the purchase of my car. I will recommend the place to someone to buy a car.

It was a pleasure working with Jemay Ward as my sales representative. She was professional and knowledgeable. In addition, she listened to my requests and executed the transaction with ease.

Great Service Team, always bring my vehicles here for service! Scheduling is fast and easy, receive appointment texts as reminders, RO’s are explained and no work is ever performed outside the scheduled visit until reviewed with me. Well oiled machine

Everyone we dealt with was pleasant and trying to make the car buying experience a good one. We enjoyed meeting Darion, our salesperson, and he did an excellent job