Frontier Ford

Justin was wonderful and easy to work with! I recommend them to anyone who is interested in their next car purchase.

This dealership is the lowest rating I can give them. They replaced my running boards, broke off a bolt and never said a word. I found out after figuring out why they were squeaking. They installed a new backup camera. did not calibrate the system, therefore no back up lines. Had another dealer do it for free. They installed a new drivers seat control module. That worked for about two weeks. they tried to charge me an extra $200.00 when it was not on the bill, then argued with me about it and now refuse to work on my vehicle. These people deserve a rating lower then 2.0. Then the owner tries to say they did nothing wrong. With their current rating they should just go out of business because I am telling everyone to go to Bellingham or Everett. these guys suck!

Reached out regarding a vehicle they had listed in Autotrader, the sales rep reached out and gave me some details and I asked for a total price out the door. Advised me that his manager would reached. Received a text from the sales manager Lance that did not reflect the current advertised price and also included a $500 “pulse brake” add on. I pushed back asking why the price was not what wash shown online and asking to remove the pulse brake. Fast forward a week after requesting a formal purchase order multiple times and booking a flight to come get the car I was finally sent a formal PO however it also did not reflect their currently advertised price ($700 higher). I called to see why and Lance got extremely frustrated and said they could come down from the PO price by $100 and that they reserve the right to not honor their advertised price. Was extremely rude and said do you want the car or not? I was honestly shocked as I have never seen a dealer that would not honor the advertised price…

I knew exactly what I wanted and what I wanted to pay, at first we were a bit off so I thanked Andre and if something looked better please call me. Next day my phone was ringing from other dealerships I have gotten quotes from and Ford now offered 0% financing. Andre also was one of the calls, we chatted and he texed me the proposal. Was a deal done right! That evening I picked up mew 2023 Mach-E!

I never heard back. The lady had music on loud and I doubt she was at the ford dealer. If they are going to have that job then they need to have their act together

Amazing! I received a great deal on my Bronco and also fair money for my trade. They were professional and the entire process was very quick. I definitely recommend. Lance was the sales manager that helped me. He was very professional , upfront and made the buying experience easy.

Made a phone inquiry about a rig that was obviously missing a few parts. A Salesman named “Jason” was so incredibly rude, further discussion was pointless. Seems like the kind of business where there is no accountability.

Come here to get yelled at my the service guy! If you enjoy being talked down to by a fella named Ted, being kept out of the loop on what is happening to your car for TWO WEEKS while fix my radio they broke when it was in their shop… my car came out worse than when it went in. And I have to deal with being talked to like a 5 year old by Ted.

Looked at a possible trade in. Upon arriving, greeted immediately, and then sat for over 30 minutes with no one greeting us or following up. A customer's kid at the desk next to us was the friendliest person in that building. Jared finally saw us, inspected the car, instead of being honest, that my car had no value, he said the title being out of state stopped them from trading it in. My spouse and I both being military, living all over the country/world, never heard that as a reason to deny a consideration to trade in a vehicle. Jared also told us additional lies about our taxes, trying to convince us to buy from them vs. a normal sell. I hope the management does read this, as being obviously lied to will not make me want to give the company thousands of dollars in a new buy. Worst car sales experience my spouse and I have ever had at a dealership. Had better service trading in at another dealership.

Was 30 minutes late to an appt, although I called well In advance to inform them I would be late. Did not get a response back, although the receptionist told me they would return my call. So I went ahead and took the 2 hour trip to the dealer, including the $50 ferry trip. They took the car in at 10:40, and I was told they should be able to get to it if I could leave it for the day. I made arrangements to leave it, which included an overnight stay as I would not be able to get a ferry back that evening. I was called at 2:30 and told the they would not be able to get to my vehicle. An entire day, hours of travel from a remote island, and they could not find time to change the oil in my van. And not even an apology. Absolutely some of the the worst service I have ever experienced. Would NOT recommend Frontier Ford to anyone. Go to someone with some customer service. And as if it couldn’t be worse, Ted in service just refused to accept any responsibility, or reschedule my appt, and HING UP THE PHONE on me.