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Auto City

(395 reviews)
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Sales hours: 9:00am to 6:00pm
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Sales
Monday 9:00am–6:00pm
Tuesday 9:00am–6:00pm
Wednesday 9:00am–6:00pm
Thursday 9:00am–6:00pm
Friday 9:00am–6:00pm
Saturday 9:00am–5:00pm
Sunday Closed

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(757) 852-0443 (757) 852-0443

Inventory

See all 124 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since August 2022.
Locally owned and family operated since 1989, Auto city offers the small business appeal with a big inventory to back it up.
No pressure, No gimmicks, No haggle, just cars!

Meet our employees

Reviews

(395 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Auto City from DealerRater.

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Tim was awesome and willing to help any way possible will

Tim was awesome and willing to help any way possible will definitely be back for my next vehicle purchase.

Tim was awesome and willing to help any way possible will

Tim was awesome and willing to help any way possible will definitely be back for my next vehicle purchase.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you so much!

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Matt was simply the best!

Matt was simply the best!!! Bought our car from out of town and he made the process easy and straightforward. He even went out of his way to address an issue to make things right and be sure we were fully satisfied. Highly recommended!!!

Matt was simply the best!

Matt was simply the best!!! Bought our car from out of town and he made the process easy and straightforward. He even went out of his way to address an issue to make things right and be sure we were fully satisfied. Highly recommended!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
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Tim was fabulous and the lady that does the financing and

Tim was fabulous and the lady that does the financing and gets all the paperwork is amazing

Tim was fabulous and the lady that does the financing and

Tim was fabulous and the lady that does the financing and gets all the paperwork is amazing

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much

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Fast and Easy.

Fast and Easy. Emailed them about the car, got an email back quickly, made a quick phone call and filled out the credit application, and got approved and the next day I went and bought the car. Simple, Quick, and Easy. Definitely would recommend and shop here again.

Fast and Easy.

Fast and Easy. Emailed them about the car, got an email back quickly, made a quick phone call and filled out the credit application, and got approved and the next day I went and bought the car. Simple, Quick, and Easy. Definitely would recommend and shop here again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

AWESOME! Thank you so much.

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The people at auto city were amazing and very patient

The people at auto city were amazing and very patient with me and my family even let my daughter play with their toy cars to keep her occupied while we handled the business at hand. They were also very welcoming and straightforward. Would definitely recommend for anyone looking to buy a vehicle. Both Matt and Tim were amazing.

The people at auto city were amazing and very patient

The people at auto city were amazing and very patient with me and my family even let my daughter play with their toy cars to keep her occupied while we handled the business at hand. They were also very welcoming and straightforward. Would definitely recommend for anyone looking to buy a vehicle. Both Matt and Tim were amazing.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much. We strive for a hassle free experience ( No Pressure, No Haggle and No Gimmicks) and WE LOVE CHILDREN.

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The service was excellent and it didn't take long to get

The service was excellent and it didn't take long to get everything done . Thanks to the team with the service that was provided .

The service was excellent and it didn't take long to get

The service was excellent and it didn't take long to get everything done . Thanks to the team with the service that was provided .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you!

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Awesome people everyone is so helpfull ,answered every

Awesome people everyone is so helpfull ,answered every question I had and , get this they don't xxxxxxxx you around !!!! In and out !! Definitely recommend

Awesome people everyone is so helpfull ,answered every

Awesome people everyone is so helpfull ,answered every question I had and , get this they don't xxxxxxxx you around !!!! In and out !! Definitely recommend

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

thank you

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I understand the car was purchased "as is," BUT the

I understand the car was purchased "as is," BUT the salesman could have mentioned the obvious problems that are wrong with it. For example: Back-up lights not working, neither doors will lock, glove compartment busted, 2 keys provided but only one fits this car. The worst thing was the price of the car that was advertised. Car is for sale for $4,800.00 then he ads on another $800.00. And for what? Obviously, no work was done to fix or repair anything on this car. (A topical bate and switch experience) Also advertised was a "Multi-point inspection verified" THAT WAS A LIE. If there was an inspection certain things would have been fixed. Two things I take away from this experience: Never buy a car "on line" that you can't go look at or test drive. And this salesman is the perfect example of why people don't trust and despise used car salesmen. It seems it is impossible for them to be forthright, to be honest, or to tell the truth about anything.

I understand the car was purchased "as is," BUT the

I understand the car was purchased "as is," BUT the salesman could have mentioned the obvious problems that are wrong with it. For example: Back-up lights not working, neither doors will lock, glove compartment busted, 2 keys provided but only one fits this car. The worst thing was the price of the car that was advertised. Car is for sale for $4,800.00 then he ads on another $800.00. And for what? Obviously, no work was done to fix or repair anything on this car. (A topical bate and switch experience) Also advertised was a "Multi-point inspection verified" THAT WAS A LIE. If there was an inspection certain things would have been fixed. Two things I take away from this experience: Never buy a car "on line" that you can't go look at or test drive. And this salesman is the perfect example of why people don't trust and despise used car salesmen. It seems it is impossible for them to be forthright, to be honest, or to tell the truth about anything.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, I am so sorry for any negative experiences you have had with your purchase. We try to be as transparent as we can. I see that we sent videos of the vehicle prior to the sale so you could review. The lights all worked and were checked by an independent Virginia state inspection station. The door locks work but require the key to lock them and unlock them by using the trunk key hole. I understand the vehicle has some age on it as it is almost 20 years old and when we spoke on the phone I did mention that its not a brand new car but runs and drives well in my opinion. We did do some reconditioning work to the car but at a $4800 price tag we did not make it brand new but we prioritized the most important repairs and state inspection items. This car was a pretty awesome value at $4800. I am happy to provide the state inspection ( muti point inspection) that was completed per Virginia law. My door is always open and my phone is always on ( I am happy to help in anyway possible) . 757-705-4199. I am so sorry for any inconvenience.

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I am a repeat customer an have had nothing but good

I am a repeat customer an have had nothing but good experiences. This time was even better Matt was great.

I am a repeat customer an have had nothing but good

I am a repeat customer an have had nothing but good experiences. This time was even better Matt was great.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

AWWW Thank you so much for the kind words

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Matt Hanson was amazing helped me through every step of

Matt Hanson was amazing helped me through every step of the process and I could not have done it without him!

Matt Hanson was amazing helped me through every step of

Matt Hanson was amazing helped me through every step of the process and I could not have done it without him!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
Worked with:
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