Richfield Bloomington Honda

Took my crv for oil change ant tire rotation. Wali greeted me. Write up the order, kept me informed via text, and walked me to my car at the end. Top rated!

Johnny was amazing at taking care of my AC issues in my 2016 Civic Touring. Thank you for great customer service, prompt communication, and going to bat for me. You da best!

Rich was fantastic from beginning to finish.I told him that out of a 1-10 Scale, he was at 350! He is knowledgeable, very pleasant, patient with questions, customer-care focused, and has a good sense of humor. He also was very detailed on being sure everything was covered, and even walked me to my car to be sure I was satisfied! The other staff, particularly the people behind the counter for rental cars, were awesome: very friendly and cared about us all being well taken care of. Issue: A manager needs to train the mechanics to take care of cleaning places in the car when they dirty it; when I got home, I found that their mechanic had left the door-width “threshold” of the driver’s entry absolutely filthy. This shows lack of focus and care on that person’s part.

Jonathan was attentive to our questions and he answered them promptly and clearly. He knows his products very well. He is a very friendly and decent man — all around a good guy who enjoys helping others.

Matt was very accommodating. I live 250 miles away. He picked me up from the airport. It was definitely the best vehicle purchase I have experienced!

We had a great buying experience with RBH and our sales leader, Alyssa Curtis. Leading up to when we were ready, she was responsive and informative, but not overbearing. When we were ready, she was direct, informative, thorough, yet efficient. There were no pricing games, just a "lets get this done for you" attitude. Definetaly the easiest car purchase I have ever made on all fronts (THANK YOU!).

Good service and take care very good of customer I would recommend my friend to Richfield Bloomington Honda

Rich was professional and courteous and his suggestions for the services according to its mileage ran.

Everyone other than Jose Munoz was wonderful. My car was dropped off for an appointment at 8:00 am on 8/7/24, I received a text at 12:30 stating my car was 2nd in line for inspection, I called around 2:15 for an update and Jose was very curt when I questioned why my car hadn't even been looked at yet when my appointment was for 8 am. He stated that he had asked if I understood how the diagnostics worked and that I had stated that I did. I responded with I understood how diagnostics work but that didn't mean that I understood that my appointment at 8 was just to drop off the car, I had been in 2 times previously and had never waited this long for an answer. The car was finally diagnosed, I received a text and called to ask about other items that we had passed on previously, which were sent over and I authorized but because of the late hour, parts were now going to take an extra day so now my car wouldn't be ready until Saturday, and then it still wasn't ready, it took another 5 days until that Thursday, 8/15/24 with help from Jason, Jorge, Jeremy and Matt to get my car back fixed and to feel better about my experience. I had called after getting the car home to find a scuff/scratch on the front right bumper, and left a message with Matt, he called me the next Monday to ask if Jose had reached out as he was not working and I informed him that no I had not heard from Jose and still have not heard from Jose about the damage to my car. The only thing I have heard form Jose was to fill out this survey.

Leanghout was efficient and communicated everything we needed to know during this process of getting our car maintenance.