Lupient Buick GMC

Horrible poor costumer service, Drew was a xxxxxxx and they did not fix my Chevy Malibu , they didn’t know how to fix it , Drew stole more than 1000$... from me. I will never visit any Jim lupient Dealer , they don’t know how fix what they are selling , sad I bought my Chevy from this xxxxing place . I don’t recommend to visit this place ... xxxx you Drew ,

Daughters first car My daughter purchased her first car from this dealership. She paid cash and was helped along the way by a very attentive sales person... and then a very informative finance guy. All went smooth She neede to return to the dealership a couple of days after purchase to correct a couple of issues. The service center received her with open arms and great service. All issues were fixed. Very satisfied first experience. Thanks to all for creating a great experience for my daughter and helping her achieve a long standing goal

Excellent repair service been using Lupient for over fifteen years

The experience was horrible. The truck was scratched during the service and the service manger called me a liar and told me that I had doctored the scratch.... The truck had a ceramic coat installed just one week earlier and have several photos of the truck just a day or two prior to the service that shows no damage. The service tech that checked in the truck went all the way around the unit and documented that the truck had no damage upon check in. The service manager Chris Larson was extremely rude, unprofessional, and insulting. They took no liability for their actions and failed to complete the service. They were not able to reprogram the tire monitoring system and they did not properly inflate the tires properly. I now have an error on the tire monitoring system every time I start my truck. The Police were called to file a report and the dealership still takes no responsibility. Complaint has been filed with the BBB.

This is the third year in a row that the AC has not worked when the weather got hot. This year the van was there for 2 weeks and cost us nearly 400.00... just to find out the AC still does not work! This is the worst repair service I have ever seen!

the service at this dealership is the worst in my 45 year car buying experience. I buy an $80,000 Yukon and I can't get the oil changed with out... waiting at least an hour and a half. then my drivers side wiper starts going outside the window smashing my car and they tell me I'll have to wait until tonight to get an appointment. so even though it's raining I'm supposed to just not work all day? what a joke of an organization, I guess you don't get what you pay for anymore.

I checked on availability on a vehicle advertised on the web and they said it was there. I drove 108 miles one way to look at it and when I got there they... didn't have the sale priced vehicle there. They said they couldn't find it. They however had ANOTHER vehicle that they would sell me instead. Never again. The "Bait and Switch is alive and well at this place.

With all of the places to buy a car you think there would be an urgency to make sure the customer was happy, especially when it is small issue for the... dealer and quite frankly their fault. Taking used cars out for test drives one notices that the floor mats are replaced with plastic to protect the mats from getting dirty during test drives, this is a good idea. I was told some really obvious things like "the bed is in really condition" the side mirrors have turn signals in them" "the truck is really clean". I can see all of that with my own eyes, I was never told one negative thing, normal for car sales people. One is left to find the negatives on their own, again, normal car sales stuff. Here is the problem they took the floor mats out, normal, and when I took delivery on the vehicle there were no floor mats. Salesman was of no help, again pointed out a positive. Called the sales manager, ended up being the new car sales manager, he was not willing to find a solution. I ordered new floor mats online knowing they were not going provide me a solution. Called the used car manager and no real solution offered. I suggested some free oil changes to make things right, he was appalled at the suggestion. Left message with the GM but I am not holding my breath. Something as simple as finding a way to make the customer happy and they fail!!!! They didn’t even attempt to find a solution. !!WOW!!

The salesman was very rude. He was faceless during the test drive. Later, he said the tires were newly changed, so I asked if I can see some report. He... then kept yelling at me: "Why?!" several times. Not happy experience.

was looking for a suv and Philip davids showed me what they had and steered me to a perfect Saturn outlook.great guy with a lot of experience. highly recommend... him.they all treat you with respect and don't pressure you