Lupient Buick GMC

My vehicle purchase here went as smoothly as could be. Jeloni, my sales consultant did a phenomenal job, I appreciated the conversation and the professionalism... he has. Signing my paperwork out was painless and simple. They didn't make me feel pressured like some other places can and honestly I just had a lot of fun with the experience! If you are looking to buy your next car. Jim Lupients is a must Go!

I've had an awful experience since I bought my car a handful of months ago. The only upgrade I wanted was the stereo - so I went with the "site and sounds"... option for a extra $2000. Long story short, vehicle showed up with a blown stereo. Brought it in three times, they told me that it was fixed by changing setting on the stereo itself. False, the subwoofer sounded like someone was shaking a metal box full of nails. I had to make the manager look at the woofer with me and sit in the car until they changed two of the 9 speakers. Oh yeah, it takes a month for speaker parts to show up. I had asked the dealership to replace the entire stereo. They said they'll replace speakers as they start sounding back. I'm currently waiting on one of the tweeter to be fixed. Lower control arms have been making noise since the day I bought the car. I've brought the vehicle in at least 4-5 times regarding the "thud" noise it makes every time I hit the brake. They ordered control arms and installed them once. Turns out the noise didn't go away - they ordered the same faulty control arms!! Apparently, GM is working on a fix for control arms with NO timeline. So, I'm driving a new car that sounds like chuck Norris is kicking every time I brake. I've brought the car in at least 10 times since I bought it (please note, I bought a new car in order to avoid maintenance). Servicemen have at times not called me back for updates for up to a month. I will say they have been at least kind and semi empathetic. Unlike the salesmen, who fulfill most of the used car salesman stereotypes society talks about. They ignored me after I signed the paperwork. Seemed like they had no empathy about the brand new car they sold me having so many issues. When I asked for something as a reparation - they actually xxxxing told me they wouldn't let me blackmail them. Wow! I'm not going to buy a vehicle with Lupient ever again, nor will I ever advise anyone in my life to do so. I’ll also go across town to buy accessories for my Buick Regal Tourx at this point. OH YEAH, they told me 4 years 50000 mile warranty - which was a lie when I was buying the car. It had somehow been "activated" at the dealership 9 month prior to my purchasing it. So, I have a 3.25 year 48000 (ish) mile warranty on the car. LIES LIES LIES BY LUPIENT BUICK GMC. I held off on writing reviews for almost 7 months hoping they would change their awful service. My patience has run out - I'd give them a 0 if I could.

Excellent repair service been using Lupient for over fifteen years

Rusty brought several vehicles to the front doors for us to test drive no walking around the lot. He obviously is very knowledgeable about the vehicles... available. No pressure and he took time to find what we needed in a vehicle. He helped to expedite the process and after we made our choice on a well priced vehicle and we drove it home that day. Financing was easy and no pressure on ad ons. Great walk through on the vehicle that has a lot of options and features. Overall a great experience and we got what we wanted and needed for a good price.

I purchased my Certified 2016 Impala Limited in December 2017 at Lupient Buick GMC and had a decent experience. The salesperson I had was pleasant. At... first, they had the wrong vehicle pulled up, but quickly got the right one on a snowy day. Test drove the vehicle and had a few things I wanted taken care of prior to purchase - they took care of these and got me the car delivered the next day. I also feel I got a fair trade in as well. Since purchasing the vehicle, I have only had service completed at Lupient as I wanted to service the vehicle where I purchased it. The repairs completed have been completed well and things have been fixed that's needed. It's a bit of a process to get checked in at times, but I have been kept informed of repairs while waiting or by phone if I've needed to leave it there. There has been a lot of turnover in the last year and a half, but I've always left feeling okay with my experience. It would be nice if the vehicle could be pulled up near the service area. One time, I did have to hunt for it and it was clear behind the building close to the back of the Infiniti lot. Not a big deal, I need the walk, but for others who are not capable, it would be nice to have that service returned. Overall, good experience for sales and service. We drive a lot and I am in for routine service a lot, put almost 50,000 miles on the car since I purchased it in December of 2017, and I continue to have a decent experience. And I absolutely LOVE my Impala Limited - most comfortable car to drive ever with minimal major maintenance. Will continue to service the vehicle there and look to keep it for years to come!

Buying process takes easy too long, shouldn't have to take half a day.

I had a great experience buying my first car the salesman was very helpful and knowledgeable, he made it easy for me to make a decision.

Rick Lynch is the most friendly and personal sales person that I have ever met! He is there just to help you with whatever your needs may be and not to... pressure you in anyway!

I was approached by Dan K and from the start he was super nice, helpful and not pushy. He listened to my needs and showed me some great options. Robert... B also continued making the process so seem less. Thanks to these two for making my experience fun instead of nerve wracking!

Everybody was really friendly, and helpful. It was my first time buying at a dealership, and they made it a much easier process than i could have imagined.