Lupient Buick GMC

Omar was top notch. He was knowledgeable & friendly. No high pressure & he had the vehicle ready to test drive when we pulled up. Pricing was fair. Trade in & financing were a breeze.

Hi, This dealer is big, so they don't really care about their clients. They only want to sell. They gave me a discount of $700 on a new vehicle and when the person in charge of finances showed me the final paper, it didn't have the discount. I had to tell them about it and then, the person in charge of finances didn't want to write a new statement with the correction because "he was too busy". I was then taken to another person in charge of selling me a lot of different insurances for the car in addition to the one offered by the store and the factory. He was also in charge of writing the paper for the title of the car. Again, he missed writing the price of the car with the discount. I was lucky I was with a friend and he noticed it. Was it a coincidence? Unless you want to give them the benefit of the doubt, I would say they don't make an effort to be honest and give you the best price. The sales person was very unprofessional also. He kept telling me I had a zest in me because of my physical appearance. May be he thought I needed his complements for my self-esteem and if he complemented me, I would buy the car. He kept saying that I should buy the car from him because I liked him. When he delivered my car to my house, he kept winking my eye at me as flirting with me. No very professional. He gave me the key but didn't explain anything about the title or the license plate and didn't give me a receipt either. In the papers with the description and price I paid for the vehicle, the color, make and style can not be read because the person wrote several letters on top.

I must say the this dealership is too focused on codes alone. They can clearly hear the issue but say because there are no codes, that nothing is wrong. This problem has to do with the radio in that the channels do not come in at all or have extreme static. There is not telling what the reception will be at any given time in that even turning the car had a profound effect on the reception for the radio. After getting my car back the last time, the loaner that I used and my car were parked side by side and I put both car radio's on the same station, The results were clear and profound. My car's radio did not play the station that was on and the loaner car worked flawlessly! This was witnessed by Mike Thompson my service advisor and myself. I asked him to relay this result to Brandon the Service manager. As of today, my cars radio is still not working as it clearly should. The voice command still has issues and perhaps the microphone is faulty? You cannot voice command the navigation as it will only say 'pardon' repeatedly. When you use voice command for the phone it takes about 10 seconds for the radio to respond to the command if at all. It will often come up with a response that is totally different than what was asked of it. I must say that this dealership and GM must do a far better job of understanding the frustration of a customer when there is clearly a problem rather than repeatedly giving the car back to a customer in this case myself, with the problem not fixed. They should work tirelessly to remedy the problem correctly. Just because a car has no codes for the problem, does not mean there is not a problem when you can clearly hear the problem! This is just not acceptable of this dealership and they should and could work harder to remedy this issue.