Brookdale Chrysler Jeep Dodge RAM

4.8
(3,996 reviews)
Visit Brookdale Chrysler Jeep Dodge RAM
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 7:00am–3:30pm
Sunday Closed Closed

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New (612) 424-9139 (612) 424-9139
Used (763) 634-8489 (763) 634-8489
Service (763) 634-8497 (763) 634-8497

Inventory

See all 426 vehicles from this dealership.

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About our dealership

This seller has been on Cars.com since December 2001.
Luther Brookdale Chrysler Jeep Dodge Ram is set apart from other dealerships when it comes to exceptional customer service and providing the people of Minnesota a hassle-free car-buying experience. You’ll know you’ve chosen the right place to buy your new or pre-owned Chrysler, Jeep, Dodge or Ram when you shake hands with any of our trusted team members. The experts in our Finance Center will work to get you competitive interest rates and low monthly payments that are in line with your budget. Our Service Center technicians are diligent in getting you back on the road in a safe and timely manner.
Luther Value Pricing creates a low stress no hassle atmosphere.

Service center

Phone number (763) 634-8497

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–3:30pm
Sunday
Closed

Reviews

4.8
(3,996 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Brookdale Chrysler Jeep Dodge RAM from DealerRater.

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5.0

Cameron was great to work with!

Cameron was great to work with! Loving the new ride! Little bit of hiccups but everything worked out in the end! Thanks again!

5.0

Cameron was great to work with!

Cameron was great to work with! Loving the new ride! Little bit of hiccups but everything worked out in the end! Thanks again!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to leave this 5-star rating! We hope to work with you again! Regards, The Team at Brookdale Chrysler

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5.0

Cameron was awesome!

Cameron was awesome! He worked so hard to help my son find his perfect fit!

5.0

Cameron was awesome!

Cameron was awesome! He worked so hard to help my son find his perfect fit!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Wendy, thank you so much for giving us an opportunity to work with you and your family! We look forward to helping you with any and all of your future automotive needs! Regards, The Team at Brookdale Chrysler

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2.0

After less than one year and around 6000 miles my truck

After less than one year and around 6000 miles my truck started making loud noises in the front end when I turn right, almost like something is about to fall apart. But good luck getting ahold of this dealership when you have a problem with your new vehicle. I called around 9:00 AM and was put on hold for 20 minutes before being told to call during normal working hours. What are the normal working hours for these people.

2.0

After less than one year and around 6000 miles my truck

After less than one year and around 6000 miles my truck started making loud noises in the front end when I turn right, almost like something is about to fall apart. But good luck getting ahold of this dealership when you have a problem with your new vehicle. I called around 9:00 AM and was put on hold for 20 minutes before being told to call during normal working hours. What are the normal working hours for these people.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for sharing this review regarding your experience with us, Jim. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Regards, The Team at Brookdale Chrysler

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1.0

Dropped off my vehicle with an appointment.

Dropped off my vehicle with an appointment. Waited 3 days after several calls to service with no call back went to the dealership to check on my vehicle only to find it was never checked in. Waited another day for it to be looked at was told it would be done on Friday. Monday still not done. Horrible customer service at best. It was there for a simple shock replacement not anything major. Not impressed at all.

1.0

Dropped off my vehicle with an appointment.

Dropped off my vehicle with an appointment. Waited 3 days after several calls to service with no call back went to the dealership to check on my vehicle only to find it was never checked in. Waited another day for it to be looked at was told it would be done on Friday. Monday still not done. Horrible customer service at best. It was there for a simple shock replacement not anything major. Not impressed at all.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback. Your experience is not reflective of the service we aim to provide to our guests. We would like to hear more about your experience so we can ensure we prevent these issues from happening again. Regards, The Team at Brookdale Chrysler

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5.0

Anthony at Brooklyn Park Luther was so great.

Anthony at Brooklyn Park Luther was so great. My entire Jeep buying process was superior and I would not hesitate to recommend Luther Jeep to anyone! So great!

5.0

Anthony at Brooklyn Park Luther was so great.

Anthony at Brooklyn Park Luther was so great. My entire Jeep buying process was superior and I would not hesitate to recommend Luther Jeep to anyone! So great!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new vehicle, Emme. Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Anthony was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Regards, The Team at Brookdale Chrysler

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4.0

While the salesman was easy to work with and found my

While the salesman was easy to work with and found my truck with the main features and the staff that where part of the transaction did an excellent job the was one issue. When I went to pick up my truck there was a small issue with the body. The dealership stepped right up to take care of it and put it in motion to fix it. While waiting to get it in the shop they sent me home with my truck for the weekend. Shorten this story the truck made a couple more trips between my home and the dealership due to scheduling. On the last trip the truck looked brand new and ready to break it in. The one thing that stops me from giving them 5 stars is when the truck was returned for the last time, the gas tank was close to empty. Considering that the trucks first miles were driven between my home and the dealership plus the first three weeks of owning it over half were spent at the dealership, filling the tank would have been a small step in customer service. Would give 4.5 if an option.

4.0

While the salesman was easy to work with and found my

While the salesman was easy to work with and found my truck with the main features and the staff that where part of the transaction did an excellent job the was one issue. When I went to pick up my truck there was a small issue with the body. The dealership stepped right up to take care of it and put it in motion to fix it. While waiting to get it in the shop they sent me home with my truck for the weekend. Shorten this story the truck made a couple more trips between my home and the dealership due to scheduling. On the last trip the truck looked brand new and ready to break it in. The one thing that stops me from giving them 5 stars is when the truck was returned for the last time, the gas tank was close to empty. Considering that the trucks first miles were driven between my home and the dealership plus the first three weeks of owning it over half were spent at the dealership, filling the tank would have been a small step in customer service. Would give 4.5 if an option.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Regards, The Team at Brookdale Chrysler

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1.0

Walked in to order a new Wrangler and was handed off to a

Walked in to order a new Wrangler and was handed off to a salesperson that has never ordered a vehicle before and seemed pretty clueless to the whole process. Brought up the dealers website to show me other Wranglers they had on the lot (literally what I did myself before I walked in). Pretty much a waste of time. Luckily the person I inquired about a different Wrangler XE online got back to me after she got back from vacation and we sat down and we built a Wrangler XE. Due to the UAW strike there were doubts on how long it would be to get the order. She was able to find the exact Wrangler XE I wanted coming into another dealership. A week and a half later I came to trade my Jeep in and buy the new one. In and out in 1.5 hours. I signed all the financing paperwork in the service waiting area which was strange because there were other people around. The gas tank was full but the hybrid battery was completely drained. Got it home and after looking at the vehicle a little closer I found the hard top looked to be repaired in one spot with glue. There were also several spots where it looked like it was damaged in transit to the factory. There was also a spot on the outside where the paint was peeling off. I went back in less then a week later for one more signature that got missed and showed them the top. They looked at it and agreed and promised they would make it right with a new top. Over a month later and I never heard from them. After inquiring about it I was told they would just repair it at their body shop. The top is textured and I requested a replacement top and was promised they would order me one. 5 weeks after that, I had not heard from them and I once again inquired about the new top and am being told since Jeep wont replace it they will just send it to the body shop. This is unacceptable for buying a new vehicle. Overall besides the sales woman finding me the Wrangler XE, I have been thoroughly disappointed with this dealership. All they gave me was a damaged Wrangler and empty promises and no follow ups. Just a bunch of run-arounds.

1.0

Walked in to order a new Wrangler and was handed off to a

Walked in to order a new Wrangler and was handed off to a salesperson that has never ordered a vehicle before and seemed pretty clueless to the whole process. Brought up the dealers website to show me other Wranglers they had on the lot (literally what I did myself before I walked in). Pretty much a waste of time. Luckily the person I inquired about a different Wrangler XE online got back to me after she got back from vacation and we sat down and we built a Wrangler XE. Due to the UAW strike there were doubts on how long it would be to get the order. She was able to find the exact Wrangler XE I wanted coming into another dealership. A week and a half later I came to trade my Jeep in and buy the new one. In and out in 1.5 hours. I signed all the financing paperwork in the service waiting area which was strange because there were other people around. The gas tank was full but the hybrid battery was completely drained. Got it home and after looking at the vehicle a little closer I found the hard top looked to be repaired in one spot with glue. There were also several spots where it looked like it was damaged in transit to the factory. There was also a spot on the outside where the paint was peeling off. I went back in less then a week later for one more signature that got missed and showed them the top. They looked at it and agreed and promised they would make it right with a new top. Over a month later and I never heard from them. After inquiring about it I was told they would just repair it at their body shop. The top is textured and I requested a replacement top and was promised they would order me one. 5 weeks after that, I had not heard from them and I once again inquired about the new top and am being told since Jeep wont replace it they will just send it to the body shop. This is unacceptable for buying a new vehicle. Overall besides the sales woman finding me the Wrangler XE, I have been thoroughly disappointed with this dealership. All they gave me was a damaged Wrangler and empty promises and no follow ups. Just a bunch of run-arounds.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Nicholas, we strive for 100% customer satisfaction and it appears that your recent service visit did not meet expectations. We appreciate you taking the time to leave us this review. Feedback such as yours allows us the opportunity to learn how to improve as a team. Please contact us so we can discuss this with you further. Regards, The Team at Brookdale Chrysler

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5.0

Anthony was such a great salesperson.

Anthony was such a great salesperson. He made my experience so enjoyable and easy. Frankly everyone at the dealership was amazing. I am so impressed that I have already referred a friend!

5.0

Anthony was such a great salesperson.

Anthony was such a great salesperson. He made my experience so enjoyable and easy. Frankly everyone at the dealership was amazing. I am so impressed that I have already referred a friend!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Your great feedback truly made our day, Emme! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Regards, The Team at Brookdale Chrysler

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5.0

The whole process of purchasing a vehicle was very

The whole process of purchasing a vehicle was very simple. My experience was top notch

5.0

The whole process of purchasing a vehicle was very

The whole process of purchasing a vehicle was very simple. My experience was top notch

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you and congratulations on your purchase! We are so pleased that we could make your visit easy and hassle-free, and we believe that's how every car buying experience should be. We are sincerely grateful for your business! Regards, The Team at Brookdale Chrysler

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5.0

Our salesman Jay Diggs is the man to see.

Our salesman Jay Diggs is the man to see. He made every part of this sale enjoyable and went far and above what he needed to - even coming in on his day off. The other staff we talked with were all very friendly and professional.

5.0

Our salesman Jay Diggs is the man to see.

Our salesman Jay Diggs is the man to see. He made every part of this sale enjoyable and went far and above what he needed to - even coming in on his day off. The other staff we talked with were all very friendly and professional.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new vehicle. Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Jay was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Regards, The Team at Brookdale Chrysler

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