CarWise Gurnee

I appreciate the dealership and my sales rep, William, for helping me choose a reliable truck. Their customer service was fantastic.

Amy got me approved for the BMW I wanted, clearly explained the rates, and did a great job securing my approval without any hidden fees.

This dealership is border to fraudalent. Once they take your money, car documents are lost and all management including title department are unavailable for 7 weeks. STAY AWAY FROM THEM.

They financed me a vehicle and before I could Make my first payment it was broke down extremely disheartening staff was rude not helpful so now I’m paying a car note on a vehicle that is not working I have called so many times requesting to speak with the general manager or district manager and that still has not happened even though I have called about 10 times or more and when you leave a voicemail they respond with saying click the link when you click the link the link does not work so my experience was disappointing and disheartening

My childhood dream of owning a Mercedes is now a reality, thanks to Kristine, Thomas, and Amy who organised my car loan, test drive, white-papers, and ensured a smooth sales process. The complete team is friendly, patient, and knowledgeable, treated me like family, dismissed all my stress.

This place is definitely worth recommending for emergency Jaguar repairs and other vehicle issues, like a scratching noise —the staff is very helpful. I want to thank Paul, who organized the entire diagnostics and repair process.

I purchased a car in February 2025 and had one of the worst dealership experiences I’ve ever encountered. The finance manager, Ronald Brock, fraudulently added a $4,000 warranty and a $1,000 GAP insurance policy without my knowledge or consent. He hid these additions in the paperwork during the signing process. I had explicitly told the salesperson that I did not want a warranty — and yet, they added it anyway, behind my back. When I discovered this, I began emailing Ronald to have the charges removed. His replies were condescending and dismissive, and after a few exchanges, he stopped responding entirely. I sent multiple messages through the dealership's website contact form, and the only reply I received was a suggestion to call Ronald directly. I made it clear that I would only communicate via email, as I wanted a written record of everything — especially given the clear deception I had already experienced. When Ronald did respond again, he made explicit promises that the refund would be issued to my bank. But that promise went unfulfilled — until I filed a complaint with the Better Business Bureau (BBB). Only then, after more than three months of silence, delays, and evasions, did the dealership finally issue the credit to my bank account — at the end of May. This dealership’s behavior was deceptive, unethical, and predatory. They intentionally added products I did not agree to, then ignored me for months, apparently hoping I would just give up. It fits every stereotype of a sleazy, dishonest car dealership. I will never do business with them again. And I strongly advise others to stay far away from this dealership. If you value honesty, transparency, and integrity in a car-buying experience — look elsewhere.

At Car Wise, they don’t pressure you, there is no rush, and best of all, everything they do on their end is straightforward. It was a magnificent car-buying experience.

I purchase a 2019 Qx60 my experience was very very good sale person Thomas pates did a wonderful job to get me in this car everyone was helpful I will purchase another vehicle from there I am from Milwaukee thanks carwise

Salesman was great, the salesmanager a tool. Not willing to negotiate any and lost a deal over $150. They will try to sell you unneeded services like Lo Jack. I would NOT recommend this place to anyone. Of you see the price and are happy with it thats the starting point they will want at least 1500$ more for add one. Read the reviews, I see others had similar issues.