Elgin Toyota

An overall great service experience when ever my out of warranty Lexus needs service. Comfortable and clean lounge areas with plush chairs for waiting and plenty of connections for laptops or phones if you need to do some work while waiting. I always work with Darryl who does an exceptional job for me. He’s very professional as well as being personable. Ask him anything about the work that needs to be done and he always has the correct answer. Darryl is one of the reasons I keep coming back to Elgin Toyota

DO NOT BRING YOUR CAR HERE. THEY WILL LIE TO YOU ESPECIALLY IF YOU A SINGLE WOMAN. Went here twice for an oil change on my 2022 Rav 4. The first time I was with my husband and the second time I went alone. Curiously when I went alone there was a laundry list of things “wrong” with my car including them claiming the oil pan was missing. Manager refuse to talk to my husband was he called wanting clarification. Went to Pauly Toyota in Crystal Lake and they said everything check out great! Oil pan was not missing. DO NOT GO TO ELGIN TOYOTA!!!!

They called promptly and gave me information about the car but unfortunately this car wasn't eligible for a tax credit.

Beyond disappointed and frustrated with our experience at this dealership today. We booked an appointment on July 16 to purchase the car we were interested in. I clearly said the vehicle we wanted and some of the terms I wanted to discuss, and the person I spoke to indicated she had recorded my requests. The confirmation email said “We will have the vehicle(s) you are interested in waiting for you.” Our appointment was at 9:30am on July 17. We drove over an hour from Chicago for our appointment. When we got in, we were seen by a different representative than we’d scheduled the appointment with because the original one wasn’t coming in that day until 1pm (so it was odd that they’d scheduled an appointment with her in the first place). After waiting for 10-15 minutes for the paperwork, we were told that the car we had come in to purchase was being looked at by different people at that very moment. Are you serious? The manager told us that cars are looked at on a first-come-first-serve basis. That was not what was communicated to us before. The email and my communication on the phone while making the appointment indicated that the car would be waiting for us. It seemed that as we were sitting waiting, the car was being shown to someone else. Unbelievably poor communication and service. I honestly cannot believe that that just happened. They told us we could “wait and see” if the other people decided to buy the car. Are they kidding? Are we supposed to sit in a dealership waiting all morning while the car we’d made an appointment to purchase is being test driven by another couple?? Everything is also very slow at this dealership. When we came in on Monday, the two representatives we saw knew none of the answers to our questions - every time we asked something, they’d leave for 10-15 minutes to check, then return, only to have to leave again to get the answer to another question. Luckily this won’t matter for us again in the future because we will not be returning to this dealership and we recommend you don’t either.

The agent Ayra was very polite and helpful. The staff there all was very polite also.

It was a slow process but the sales team was able to come to an agreement with me and my wife. I told them it was not simply matter of getting the best deal we could, but that we flexed as much as possible and that the dealership had to adjust to meet our financial parameters which they did. Otherwise we would not have been able to leave with the vehicle.

I enjoyed my experience, the sales rep, managers and finance staff were incredibly helpful. They listened to my questions and we were able to work together to make a deal happen quickly.

It was an in-and-out car purchase experience. We were welcomed in immediately and met with our sales associate, Brad. He was amazing, ensuring we went line by line on the purchase notice, explaining all the details on the vehicle, and answering all of our questions. Mr. Jesse Moreno was great, too. Very kind and very methodical, making sure we understood everything we were signing.

We enjoyed a great experience with helpful people. Mike was wonderful and clear moving us through the process. Beautifully laid out dealership with a great selection.

Marlon was fantastic to work with. Kept me up to date on the progress of the build as we purchased a car that had not been built yet. Worked with me on a time that worked to close the purchase. Would highly recommend him