Skip to main content

Elgin Toyota

(3,530 reviews)
Visit Elgin Toyota
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:00am–7:00pm
Tuesday 9:00am–9:00pm 7:00am–7:00pm
Wednesday 9:00am–9:00pm 7:00am–7:00pm
Thursday 9:00am–9:00pm 7:00am–7:00pm
Friday 9:00am–9:00pm 7:00am–7:00pm
Saturday 9:00am–7:00pm 7:00am–4:00pm
Sunday Closed Closed
2024 state dealer award
View 2 awards
2024 state dealer award
2024 consumer dealer award

Contact seller

Select a Salesperson (optional)

Contact seller

By clicking here, you authorize Cars.com and its sellers/partners to contact you by text/calls which may include marketing and be by autodialer. Calls may be prerecorded. You also agree to our Privacy Notice. Consent is not required to purchase goods/services.

We value your privacy. Cars.com Privacy Notice

New (877) 235-1565 (877) 235-1565
Used (888) 890-8750 (888) 890-8750
Service (888) 819-9274 (888) 819-9274

Inventory

See all 444 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since June 2024.
Elgin Toyota offers many automotive products and services to our Elgin customers. From quality new Toyota vehicles to used cars we know anyone looking for a vehicle in Elgin will likely find what they want at our dealership.
Our experienced sales staff is ready to help you find the new Toyota or used car you have been searching for.

We are pleased to have sales associates available that speak the follow languages: Spanish German Polish Korean and English.

Call Elgin Toyota or come visit us in person. We're conveniently located at 1600 West Lake St. and look forward to helping you with your automotive needs!
Competitive Specials

Service center

Phone number (888) 819-9274

Service hours

Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
7:00am–4:00pm
Sunday
Closed

Meet our employees

Bob Keissami headshot
Bob Keissami
General Sales Manager
(75 reviews)
David Amin headshot
David Amin
Sales Manager
(68 reviews)
Bardia Amin headshot
Bardia Amin
Product Specialist
(52 reviews)
Marlon Poole headshot
Marlon Poole
Product Specialist
(32 reviews)
Moe Jahanban headshot
Moe Jahanban
Product Specialist
(27 reviews)
Robert Soto headshot
Robert Soto
Financial Services Director
(27 reviews)
Imran Aneesuddin headshot
Imran Aneesuddin
Financial Services Manager
(25 reviews)
Darryl Cesario headshot
Darryl Cesario
Assistant Service Manager
(23 reviews)
Siril Verma headshot
Siril Verma
Sales Manager
(20 reviews)
Tancho Soberanis headshot
Tancho Soberanis
Product Specialist
(15 reviews)
Bob Ellis headshot
Bob Ellis
General Manager
(11 reviews)
Sam Kim headshot
Sam Kim
Sales Manager
(10 reviews)
Pepito Molina headshot
Pepito Molina
Product Specialist
(10 reviews)
Daniel Amin headshot
Daniel Amin
Financial Services Manager
(9 reviews)
Umair Ibrar headshot
Umair Ibrar
Sales Manager
(8 reviews)
Jesse Moreno headshot
Jesse Moreno
Financial Services Manager
(8 reviews)
Cynthia Campos headshot
Cynthia Campos
BDC Sales Manager
(8 reviews)
Girish Vyas headshot
Girish Vyas
Product Specialist
(7 reviews)
Manoj Choradia headshot
Manoj Choradia
Product Specialist
(6 reviews)
Roxie Cintron headshot
Roxie Cintron
Product Specialist
(5 reviews)
Khalid El-Gazzar headshot
Khalid El-Gazzar
Product Specialist
(5 reviews)
Violet Gonzalez headshot
Violet Gonzalez
Product Specialist
(5 reviews)
Sergio Mendez headshot
Sergio Mendez
Product Specialist
(5 reviews)
Ali Qureshi headshot
Ali Qureshi
Product Specialist
(4 reviews)
Kevin Cho headshot
Kevin Cho
Trac Manager
(3 reviews)
Cameron Dwyer headshot
Cameron Dwyer
Assistant Service Manager
(3 reviews)
Burim Elizi headshot
Burim Elizi
Product Specialist
(3 reviews)
Charlene Gauer headshot
Charlene Gauer
Assistant Service Manager
(3 reviews)
Sergio Olivares headshot
Sergio Olivares
Product Specialist
(3 reviews)
Michael Schramm headshot
Michael Schramm
Product Specialist
(3 reviews)
Bryan Arenas headshot
Bryan Arenas
Assistant Service Manager
(2 reviews)
Jorge Ocampo headshot
Jorge Ocampo
Product Specialist
(2 reviews)
Brendon Pacheco headshot
Brendon Pacheco
Assistant Service Manager
(2 reviews)
Chintan Patel headshot
Chintan Patel
Product Specialist
(2 reviews)
Jim Hochberg headshot
Jim Hochberg
Assistant Service Manager
(1 review)
Lonnie Johns headshot
Lonnie Johns
Assistant Service Manager
(1 review)
James Sublette headshot
James Sublette
Product Specialist
(1 review)
Jun Suello headshot
Jun Suello
Product Specialist
(1 review)
Joe Ballin headshot
Joe Ballin
Service Manager
Nicole Moore headshot
Nicole Moore
BDC Service Manager
Chau Ngo headshot
Chau Ngo
Service Director
Minhaj Rehman headshot
Minhaj Rehman
Service Manager
Monica Rosas headshot
Monica Rosas
Product Specialist
Matthew Strom headshot
Matthew Strom
Assistant Service Manager

Reviews

(3,530 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Elgin Toyota from DealerRater.

Want to share your experience with this dealership?

Write a review

I had an amazing experience at this Toyota dealership!

I had an amazing experience at this Toyota dealership! From the moment I walked in, everyone was friendly and professional. A big shoutout to Luis Varela who helped me find the perfect car. He was knowledgeable, patient, and really listened to what I was looking for. Thanks to Luis, I drove away in a great car that fits my needs and budget perfectly. I highly recommend this dealership—and be sure to ask for Luis!

I had an amazing experience at this Toyota dealership!

I had an amazing experience at this Toyota dealership! From the moment I walked in, everyone was friendly and professional. A big shoutout to Luis Varela who helped me find the perfect car. He was knowledgeable, patient, and really listened to what I was looking for. Thanks to Luis, I drove away in a great car that fits my needs and budget perfectly. I highly recommend this dealership—and be sure to ask for Luis!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you so much for your wonderful review, Gabe! We're thrilled to hear that you had an amazing experience at Elgin Toyota. It's great to know that Luis was able to assist you in finding the perfect car to fit your needs and budget. Your recommendation means a lot to us! We look forward to welcoming you back for any future needs. Enjoy your new vehicle! Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027

Show full review

I recently contacted the dealership to enquire breakdown

I recently contacted the dealership to enquire breakdown the price for a car i am interested in unfortunately the representative i spoke with was unprofessional and dismissive so I don’t recommend doing with them

I recently contacted the dealership to enquire breakdown

I recently contacted the dealership to enquire breakdown the price for a car i am interested in unfortunately the representative i spoke with was unprofessional and dismissive so I don’t recommend doing with them

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you for sharing your experience, Nader. I understand your concerns about the interaction you had with our representative at Elgin Toyota. We appreciate your feedback as it helps us improve our customer service. If you would like to discuss this further, please feel free to reach out to me directly. We value the opportunity to address your concerns and assist you with your car inquiry. Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027

Show full review

Went in for a simple oil change When I got home and

Went in for a simple oil change When I got home and really looked at the bill I find they added an extra 10% charge for "shop supplies" Why not "toilet paper" or "depreciation on the lifts" or "contribution to managers bonus". Very sad. I'll be telling everyone, just for fun. Silliest part is that the car is 13 years old and I started looking to replace it, and now they've lost me as a potential customer. Never got the shop report either, though that's irrelevant now.

Went in for a simple oil change When I got home and

Went in for a simple oil change When I got home and really looked at the bill I find they added an extra 10% charge for "shop supplies" Why not "toilet paper" or "depreciation on the lifts" or "contribution to managers bonus". Very sad. I'll be telling everyone, just for fun. Silliest part is that the car is 13 years old and I started looking to replace it, and now they've lost me as a potential customer. Never got the shop report either, though that's irrelevant now.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience at Elgin Toyota. We aim to provide transparency in our service pricing, and your feedback is valuable as we strive to improve our processes. We would appreciate the opportunity to address your concerns further and provide some clarity on these charges. Please feel free to contact us directly so we can assist you. Your experience matters to us, and we hope to regain your trust in the future. Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027

Show full review

D2ONT BUY YOUR CAR HERE, they sold me a 4runner that

D2ONT BUY YOUR CAR HERE, they sold me a 4runner that broke down 1000 miles after I bought it Noone offered to pay for it but when I wanted to trade it in they were down to make the switch, failing to tell me Im on the line for a car I never made a payment now I owe over 50 grand on a 30 grand car and i put 10k down all my dads life insurance on it so I didn't get buried on a car payment, they buried me anyways, because of their failure to inspect their cars, negligent service and they're service department is full of petty thieves who steal things as miniscule as the mats on your car go ANYWHERE ELSE but here can't give them 0 stars but even 0 isn't accurate

D2ONT BUY YOUR CAR HERE, they sold me a 4runner that

D2ONT BUY YOUR CAR HERE, they sold me a 4runner that broke down 1000 miles after I bought it Noone offered to pay for it but when I wanted to trade it in they were down to make the switch, failing to tell me Im on the line for a car I never made a payment now I owe over 50 grand on a 30 grand car and i put 10k down all my dads life insurance on it so I didn't get buried on a car payment, they buried me anyways, because of their failure to inspect their cars, negligent service and they're service department is full of petty thieves who steal things as miniscule as the mats on your car go ANYWHERE ELSE but here can't give them 0 stars but even 0 isn't accurate

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Our team has acknowledged this review.

Show full review

Still waiting to hear about the vehicle.

Still waiting to hear about the vehicle. I inquired about. They sent me information on a vehicle that I had no interest in claiming the the correct information wasn't available. That's what they said last week. I'm starting to think that the vehicle they posted was a hook 🤔

Still waiting to hear about the vehicle.

Still waiting to hear about the vehicle. I inquired about. They sent me information on a vehicle that I had no interest in claiming the the correct information wasn't available. That's what they said last week. I'm starting to think that the vehicle they posted was a hook 🤔

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
Worked with:
1 person out of 1 found this review helpful. Did you?
Yes No
Dealer response

Thank you for sharing your experience with us, Thomas. I appreciate your feedback and understand your concerns regarding the vehicle inquiry. It’s important to us that you receive the correct information about the vehicle you were interested in. Please feel free to reach out directly to me at Elgin Toyota so I can assist you further and clarify any details. I look forward to hearing from you. Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027

Show full review

An overall great service experience when ever my out of

An overall great service experience when ever my out of warranty Lexus needs service. Comfortable and clean lounge areas with plush chairs for waiting and plenty of connections for laptops or phones if you need to do some work while waiting. I always work with Darryl who does an exceptional job for me. He’s very professional as well as being personable. Ask him anything about the work that needs to be done and he always has the correct answer. Darryl is one of the reasons I keep coming back to Elgin Toyota

An overall great service experience when ever my out of

An overall great service experience when ever my out of warranty Lexus needs service. Comfortable and clean lounge areas with plush chairs for waiting and plenty of connections for laptops or phones if you need to do some work while waiting. I always work with Darryl who does an exceptional job for me. He’s very professional as well as being personable. Ask him anything about the work that needs to be done and he always has the correct answer. Darryl is one of the reasons I keep coming back to Elgin Toyota

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
Worked with:
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you so much for your wonderful review! We're thrilled to hear that you consistently have a great service experience at Elgin Toyota, especially with Darryl. His professionalism and knowledge are truly assets to our team, and we're glad to know he has made such a positive impact on your visits. We appreciate your loyalty and look forward to welcoming you back next time! Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027

Show full review

DO NOT BRING YOUR CAR HERE.

DO NOT BRING YOUR CAR HERE. THEY WILL LIE TO YOU ESPECIALLY IF YOU A SINGLE WOMAN. Went here twice for an oil change on my 2022 Rav 4. The first time I was with my husband and the second time I went alone. Curiously when I went alone there was a laundry list of things “wrong” with my car including them claiming the oil pan was missing. Manager refuse to talk to my husband was he called wanting clarification. Went to Pauly Toyota in Crystal Lake and they said everything check out great! Oil pan was not missing. DO NOT GO TO ELGIN TOYOTA!!!!

DO NOT BRING YOUR CAR HERE.

DO NOT BRING YOUR CAR HERE. THEY WILL LIE TO YOU ESPECIALLY IF YOU A SINGLE WOMAN. Went here twice for an oil change on my 2022 Rav 4. The first time I was with my husband and the second time I went alone. Curiously when I went alone there was a laundry list of things “wrong” with my car including them claiming the oil pan was missing. Manager refuse to talk to my husband was he called wanting clarification. Went to Pauly Toyota in Crystal Lake and they said everything check out great! Oil pan was not missing. DO NOT GO TO ELGIN TOYOTA!!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback, and I appreciate you sharing your experience with us. I understand your concerns regarding your visits to Elgin Toyota. Our team is looking into this matter and will be in touch shortly, as we would like to address your situation and ensure our standards are upheld. Thank you again for bringing this to our attention. Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027

Show full review

They called promptly and gave me information about the

They called promptly and gave me information about the car but unfortunately this car wasn't eligible for a tax credit.

They called promptly and gave me information about the

They called promptly and gave me information about the car but unfortunately this car wasn't eligible for a tax credit.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you for your feedback! We appreciate you choosing Elgin Toyota and taking the time to share your experience. While it’s unfortunate that the car wasn’t eligible for a tax credit, we're glad our team was able to provide you with prompt information. If there are any other vehicles you're interested in or any questions we can help with, please feel free to reach out to us. We hope to assist you again in the future! Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027

Show full review

Beyond disappointed and frustrated with our experience at

Beyond disappointed and frustrated with our experience at this dealership today. We booked an appointment on July 16 to purchase the car we were interested in. I clearly said the vehicle we wanted and some of the terms I wanted to discuss, and the person I spoke to indicated she had recorded my requests. The confirmation email said “We will have the vehicle(s) you are interested in waiting for you.” Our appointment was at 9:30am on July 17. We drove over an hour from Chicago for our appointment. When we got in, we were seen by a different representative than we’d scheduled the appointment with because the original one wasn’t coming in that day until 1pm (so it was odd that they’d scheduled an appointment with her in the first place). After waiting for 10-15 minutes for the paperwork, we were told that the car we had come in to purchase was being looked at by different people at that very moment. Are you serious? The manager told us that cars are looked at on a first-come-first-serve basis. That was not what was communicated to us before. The email and my communication on the phone while making the appointment indicated that the car would be waiting for us. It seemed that as we were sitting waiting, the car was being shown to someone else. Unbelievably poor communication and service. I honestly cannot believe that that just happened. They told us we could “wait and see” if the other people decided to buy the car. Are they kidding? Are we supposed to sit in a dealership waiting all morning while the car we’d made an appointment to purchase is being test driven by another couple?? Everything is also very slow at this dealership. When we came in on Monday, the two representatives we saw knew none of the answers to our questions - every time we asked something, they’d leave for 10-15 minutes to check, then return, only to have to leave again to get the answer to another question. Luckily this won’t matter for us again in the future because we will not be returning to this dealership and we recommend you don’t either.

Beyond disappointed and frustrated with our experience at

Beyond disappointed and frustrated with our experience at this dealership today. We booked an appointment on July 16 to purchase the car we were interested in. I clearly said the vehicle we wanted and some of the terms I wanted to discuss, and the person I spoke to indicated she had recorded my requests. The confirmation email said “We will have the vehicle(s) you are interested in waiting for you.” Our appointment was at 9:30am on July 17. We drove over an hour from Chicago for our appointment. When we got in, we were seen by a different representative than we’d scheduled the appointment with because the original one wasn’t coming in that day until 1pm (so it was odd that they’d scheduled an appointment with her in the first place). After waiting for 10-15 minutes for the paperwork, we were told that the car we had come in to purchase was being looked at by different people at that very moment. Are you serious? The manager told us that cars are looked at on a first-come-first-serve basis. That was not what was communicated to us before. The email and my communication on the phone while making the appointment indicated that the car would be waiting for us. It seemed that as we were sitting waiting, the car was being shown to someone else. Unbelievably poor communication and service. I honestly cannot believe that that just happened. They told us we could “wait and see” if the other people decided to buy the car. Are they kidding? Are we supposed to sit in a dealership waiting all morning while the car we’d made an appointment to purchase is being test driven by another couple?? Everything is also very slow at this dealership. When we came in on Monday, the two representatives we saw knew none of the answers to our questions - every time we asked something, they’d leave for 10-15 minutes to check, then return, only to have to leave again to get the answer to another question. Luckily this won’t matter for us again in the future because we will not be returning to this dealership and we recommend you don’t either.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with us, Lucy. We understand your frustration and disappointment with the miscommunication and service you encountered during your visit to Elgin Toyota. Please know that your feedback is taken seriously, and I appreciate you bringing these issues to my attention. If you wish to discuss this matter further, please feel free to reach out to me directly. Thank you for considering Elgin Toyota. Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027

Show full review

The agent Ayra was very polite and helpful.

The agent Ayra was very polite and helpful. The staff there all was very polite also.

The agent Ayra was very polite and helpful.

The agent Ayra was very polite and helpful. The staff there all was very polite also.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you, Loretta, for the positive review and for mentioning our agent Ayra's politeness and helpfulness. We're glad to hear that you had a great experience with the staff at Elgin Toyota. We appreciate your feedback and look forward to welcoming you back in the future. Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027

Show full review
See all 3530 reviews