Reviews
Write a reviewThe service was awful when I went there.
The service was awful when I went there. They did not solve my problem. I had an oil change and advised them of a problem with my connection with CarPlay. They said to buy and Apple cord and they could not duplicate it. Bought cord and did trouble shooting, still does not work. Called for a manager twice by phone and no response
The service was awful when I went there.
The service was awful when I went there. They did not solve my problem. I had an oil change and advised them of a problem with my connection with CarPlay. They said to buy and Apple cord and they could not duplicate it. Bought cord and did trouble shooting, still does not work. Called for a manager twice by phone and no response
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us, KT. We strive to ensure an excellent experience and want to learn more about what took place. Please contact me at 224-238-4027
Atención y negocio
La atención del vendedor es muy buena logran el objetivo y su amabilidad, pero el gerente de verdad que si aptitud es muy fea para tratar al cliente y implementa de una manera las políticas de venta muy feo engañando al cliente para poder concretar el negocio.
Atención y negocio
La atención del vendedor es muy buena logran el objetivo y su amabilidad, pero el gerente de verdad que si aptitud es muy fea para tratar al cliente y implementa de una manera las políticas de venta muy feo engañando al cliente para poder concretar el negocio.
- Customer service 4.0
- Buying process 3.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Gracias por tomar el tiempo para dejarnos esta reseña, Gabriel. Nuestra meta es lograr una experiencia de 5 estrellas para todos los clientes, y parece que esta vez quedamos cortos. Nos encantaría saber más sobre su experiencia y lo que podemos hacer mejor la próxima vez. ¡Gracias! Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027
Friendly service
Arya was friendly and accommodating. He answered any questions I had regarding my new vehicle. Don’t require a minimum 20 word review feedback
Friendly service
Arya was friendly and accommodating. He answered any questions I had regarding my new vehicle. Don’t require a minimum 20 word review feedback
- Customer service 5.0
- Buying process 3.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
I appreciate you for letting others know about your experience, Adam! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027
Care Package for Oil Changes
We love getting a car wash with each service appointment. We bought a Care package which will ensure timely oil changes.
Care Package for Oil Changes
We love getting a car wash with each service appointment. We bought a Care package which will ensure timely oil changes.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
I appreciate you for letting others know about your experience, Eduardo! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027
Clean facilities, friendly people.
Clean facilities, friendly people. KHALID gave me a fair deal, and made things possible. Thank you for your time and a great car!
Clean facilities, friendly people.
Clean facilities, friendly people. KHALID gave me a fair deal, and made things possible. Thank you for your time and a great car!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
To say thank you is not enough! I am thrilled to read your kind words about our employees, facility, and overall experience with us. Please stop by Elgin Toyota again! Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027
Great service
This is my second deal with Khalid whom made thigs pleasant, and gave me a fair deal. Thank you! Will definitely keep in touch.
Great service
This is my second deal with Khalid whom made thigs pleasant, and gave me a fair deal. Thank you! Will definitely keep in touch.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! We can't wait to see you again, have a great day. Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027
Revisión de configuración
La prontitud del servicio, las citas se logran bastante rápido y el servicio de préstamo de vehículos es excelente , tienen buena atención en la sala de espera
Revisión de configuración
La prontitud del servicio, las citas se logran bastante rápido y el servicio de préstamo de vehículos es excelente , tienen buena atención en la sala de espera
- Customer service 5.0
- Buying process 2.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Estamos dedicados a brindar un servicio al cliente de calidad en todas las áreas de nuestro concesionario, Vilma Coromoto. ¡Gracias por tomar el tiempo de notar esos esfuerzos y por dejar una evaluacion tan increíble! Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027
Great experience from start to finish
Great experience from when I pulled on the lot till I left... my sales woman was great along with the rest of the people I dealt with.. I drove an hour to get there and would do it again if I need another vehicle
Great experience from start to finish
Great experience from when I pulled on the lot till I left... my sales woman was great along with the rest of the people I dealt with.. I drove an hour to get there and would do it again if I need another vehicle
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
James, thank you for the wonderful review and for traveling to Elgin Toyota from quite a distance, I appreciate your business. Thank you again for your kind words and please feel free to reach out if you have any questions. Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027
Amazing service, friendly staff
The best service I have ever received from a car dealership. The person helping us was fantastic and found the perfect car The 1st try! Super smooth and fast process.
Amazing service, friendly staff
The best service I have ever received from a car dealership. The person helping us was fantastic and found the perfect car The 1st try! Super smooth and fast process.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for leaving us this review, Bailey. I am very happy to hear that we could help get you set up with the perfect new car. If there is anything more we can do for you, please feel free to come back and see us anytime! Take care. Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027
Great service
Jesus and the finance manager were very professional and answered all my needs and questions. The car I purchased had a good price.
Great service
Jesus and the finance manager were very professional and answered all my needs and questions. The car I purchased had a good price.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I am glad that our team made such a great impression on you. Sincerely, Christina Gavina - Customer Relations Manager - 224-238-4027
