Waschke Auto Plaza

Contact seller

Contact seller

By clicking here, you authorize Cars.com and its sellers/partners to contact you by text/calls which may include marketing and be by autodialer. Calls may be prerecorded. You also agree to our Privacy Notice. Consent is not required to purchase goods/services.

We value your privacy. Cars.com Privacy Notice

2.8
(80 reviews)
Visit Waschke Auto Plaza
Sales hours: 8:00am to 6:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 8:00am–6:00pm 7:30am–5:30pm
Tuesday 8:00am–6:00pm 7:30am–5:30pm
Wednesday 8:00am–6:00pm 7:30am–5:30pm
Thursday 8:00am–6:00pm 7:30am–5:30pm
Friday 8:00am–6:00pm 7:30am–5:30pm
Saturday 8:00am–4:00pm Closed
Sunday Closed Closed
New (218) 305-4114 (218) 305-4114
Used (218) 305-4252 (218) 305-4252
Service (218) 258-0105 (218) 258-0105

Inventory

See all 82 vehicles from this dealership.

Special offers

See all special offers

About our dealership

This seller has been on Cars.com since March 2011.
For over 33 years we've been proudly selling and servicing our friends their vehicles on the Iron Range!

Ken Waschke Auto Plaza has been providing Duluth and all Virginia MN with the best new and used Buick GMC and Cadillac vehicles. Our commitment to the community and to our customers has made Ken Waschke Auto Plaza your preferred Cadillac Buick GMC auto dealer! Quality selection and a 100% commitment to your satisfaction after the sale all come standard when you buy from Ken Waschke Auto Plaza in Virginia MN.
Family Driven!

Service center

Phone number (218) 258-0105

Service hours

Monday
7:30am–5:30pm
Tuesday
7:30am–5:30pm
Wednesday
7:30am–5:30pm
Thursday
7:30am–5:30pm
Friday
7:30am–5:30pm
Saturday
Closed
Sunday
Closed

Reviews

2.8
(80 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

Want to share your experience with this dealership?

Write a review
5.0

I'm glad I don't own a car dealership or restaurant cause

I'm glad I don't own a car dealership or restaurant cause you're never gonna make everyone happy. However, I've always been happy with this place keeping the plow trucks plowing. To quote the best cat ever, Tony the Tiger...Gina is Grrreat !

5.0

I'm glad I don't own a car dealership or restaurant cause

I'm glad I don't own a car dealership or restaurant cause you're never gonna make everyone happy. However, I've always been happy with this place keeping the plow trucks plowing. To quote the best cat ever, Tony the Tiger...Gina is Grrreat !

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Show full review
1.0

My truck repairs have been put off for a day on two

My truck repairs have been put off for a day on two separate occasions, this is after dropping it off the night before both times. The second time was after waiting three weeks for the appointment. They will never sell me another vehicle. I have not been rude to anybody there. I can’t understand the way they do business.

1.0

My truck repairs have been put off for a day on two

My truck repairs have been put off for a day on two separate occasions, this is after dropping it off the night before both times. The second time was after waiting three weeks for the appointment. They will never sell me another vehicle. I have not been rude to anybody there. I can’t understand the way they do business.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Show full review
1.0

Service department ripped us off after fixing what they

Service department ripped us off after fixing what they already “fixed”. The bill was ridiculously high considering they had it for 3.5 months with no timeline given. Then on top of it someone smashed the side of vehicle with a plow. No paperwork and the manager seemed mad about it when I should have been.

1.0

Service department ripped us off after fixing what they

Service department ripped us off after fixing what they already “fixed”. The bill was ridiculously high considering they had it for 3.5 months with no timeline given. Then on top of it someone smashed the side of vehicle with a plow. No paperwork and the manager seemed mad about it when I should have been.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Show full review
2.0

Poor sales due to dishonest warranty salesman.

Poor sales due to dishonest warranty salesman. I asked for an estimate for a GM Certified warranty and he tried selling me an aftermarket $4000 warranty. Pretending that he didn’t understand what I wanted. Later told me I’d have to talk to my salesman for what I’m asking for. Obviously no commission for him with GM warranty. Service department didn’t honor my appointment and my vehicle sat one full day without getting looked at. Took a week and a half for parts and two weeks after that to start the two day repair. I’m not at all satisfied with Waschke.

2.0

Poor sales due to dishonest warranty salesman.

Poor sales due to dishonest warranty salesman. I asked for an estimate for a GM Certified warranty and he tried selling me an aftermarket $4000 warranty. Pretending that he didn’t understand what I wanted. Later told me I’d have to talk to my salesman for what I’m asking for. Obviously no commission for him with GM warranty. Service department didn’t honor my appointment and my vehicle sat one full day without getting looked at. Took a week and a half for parts and two weeks after that to start the two day repair. I’m not at all satisfied with Waschke.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.
Show full review
1.0

First they told me the wrong date so when I showed up I

First they told me the wrong date so when I showed up I had to make a new appointment, I put new date into my phone and when I repeated the new date they said the date wrong again. Brought my truck in again for another service after having made the appointment about 10 day earlier, only to find out they did not have the parts, had to wait 1/2 hour for them to drive to their other dealership and another 1/2 hour back to get the parts. When I went to pay my bill I said wow, not as expensive as I thought it would be, to which the lady at the service desk blurted out, well I can add some ther charges if you would like. Very professional lady! Paid my bill and left. The next day got a call that they failed to charge me $54.01 for the filter and oil. Offered to eat the charges but that is not the way I was raised. Made a special trip back to town the next day to square up. Handed the guy $100.01 to payoff the bill. Was handed $56 back . I looked at him and said I thought you said it was $54.01, and looked at my change. Finally was able to get the correct change & leave. My last 3 or 4 appointments have been botched in some way.

1.0

First they told me the wrong date so when I showed up I

First they told me the wrong date so when I showed up I had to make a new appointment, I put new date into my phone and when I repeated the new date they said the date wrong again. Brought my truck in again for another service after having made the appointment about 10 day earlier, only to find out they did not have the parts, had to wait 1/2 hour for them to drive to their other dealership and another 1/2 hour back to get the parts. When I went to pay my bill I said wow, not as expensive as I thought it would be, to which the lady at the service desk blurted out, well I can add some ther charges if you would like. Very professional lady! Paid my bill and left. The next day got a call that they failed to charge me $54.01 for the filter and oil. Offered to eat the charges but that is not the way I was raised. Made a special trip back to town the next day to square up. Handed the guy $100.01 to payoff the bill. Was handed $56 back . I looked at him and said I thought you said it was $54.01, and looked at my change. Finally was able to get the correct change & leave. My last 3 or 4 appointments have been botched in some way.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.
Show full review
3.0

Ken Waschke GMC

This dealerships service department needs a complete transformation.

3.0

Ken Waschke GMC

This dealerships service department needs a complete transformation.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Dealer response

Hi, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. I would like to better undertand your concerns, so that I could address them personally. Please call me, Kerry Waschke Collie, at 218.741.6000. Thank you for time.

Show full review
5.0

AMAZING

Wonderful experience with the buying process with all employees at Waschkes

5.0

AMAZING

Wonderful experience with the buying process with all employees at Waschkes

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Show full review
1.0

Poor service

Traveled 1 hour to drop off vehicle to be worked on, got home that’s now 2 hours of my day and they tell me they won’t work on my vehicle. Management was informed and never reached out to me. Fuel and gas used to bring over to them no response, terrible service, vehicles purchased from there and they still didn’t care, typical dealership crappy service, very disappointing

1.0

Poor service

Traveled 1 hour to drop off vehicle to be worked on, got home that’s now 2 hours of my day and they tell me they won’t work on my vehicle. Management was informed and never reached out to me. Fuel and gas used to bring over to them no response, terrible service, vehicles purchased from there and they still didn’t care, typical dealership crappy service, very disappointing

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 3.0
  • Quality of repair 1.0
  • Overall facilities 2.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Show full review
5.0

I have bought several cars at Waschke's. I like their...

I have bought several cars at Waschke's. I like their sales crew! I like to buy local.😊

5.0

I have bought several cars at Waschke's. I like their...

I have bought several cars at Waschke's. I like their sales crew! I like to buy local.😊

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Show full review
5.0

Our salesman was very friendly and knowledgable....

Our salesman was very friendly and knowledgable. Listened and worked with us on our new purchase! He went out of his way to make the experience smooth, fun and exciting!

5.0

Our salesman was very friendly and knowledgable....

Our salesman was very friendly and knowledgable. Listened and worked with us on our new purchase! He went out of his way to make the experience smooth, fun and exciting!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Show full review
See all 80 reviews