Reviews
Write a reviewgood people
very friendly and efficient. had the car we wanted to drive ready to go when we got there, took a test ride and decided not to make an offer due to a low offer on our trade. we did make an offer several days later but it wasnt accepted. Good people just coiuldnt come to agreement on a deal.
good people
very friendly and efficient. had the car we wanted to drive ready to go when we got there, took a test ride and decided not to make an offer due to a low offer on our trade. we did make an offer several days later but it wasnt accepted. Good people just coiuldnt come to agreement on a deal.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Helpful staff
They are always ready to help with servicing your vehicle. Always trying to meet the needs of their customers to their best ability with accomodations that can help the customers out.
Helpful staff
They are always ready to help with servicing your vehicle. Always trying to meet the needs of their customers to their best ability with accomodations that can help the customers out.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
No response
Tried to get info on a car 3 different times, nothing, made an offer wouldn't get back to me one way or other. Called 2 more times said sales person said sales manager would get back to me nothing, after 3 weeks later, would steer way clear of this place!!!!
No response
Tried to get info on a car 3 different times, nothing, made an offer wouldn't get back to me one way or other. Called 2 more times said sales person said sales manager would get back to me nothing, after 3 weeks later, would steer way clear of this place!!!!
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
have duluth dodge service your vehicle? don't!
we brought our 04 jeep grand cherokee in for repairs,cost of over 800. without our consent, the jeep started having problems again in oct. the work was done in feb. they reattached to rocker arms, we brought it back and they would not guarantee the mechanics work, only the parts that were new. he said the car was old. 2004 and they never told us that this would probably happen again! horrible service! i can not believe that that do not guarantee their mechanics work, Yikes
have duluth dodge service your vehicle? don't!
we brought our 04 jeep grand cherokee in for repairs,cost of over 800. without our consent, the jeep started having problems again in oct. the work was done in feb. they reattached to rocker arms, we brought it back and they would not guarantee the mechanics work, only the parts that were new. he said the car was old. 2004 and they never told us that this would probably happen again! horrible service! i can not believe that that do not guarantee their mechanics work, Yikes
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great salesman and sales team. Great experience!
I was nervous about purchasing a new vehicle, but never felt pressure to do so. Our salesman, Mark, was great.. as were the rest of the sales team. Very professional and well versed on their vehicles. I love my "Cashmere " Grand Cherokee!! Thank you for making my vehicle purchase a very fun and positive one!
Great salesman and sales team. Great experience!
I was nervous about purchasing a new vehicle, but never felt pressure to do so. Our salesman, Mark, was great.. as were the rest of the sales team. Very professional and well versed on their vehicles. I love my "Cashmere " Grand Cherokee!! Thank you for making my vehicle purchase a very fun and positive one!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Spent A LOT of money only to spend A LOT more...
Purchased my '06 Dodge Ram 1500 Mega Cab in June of this year... Drove 6 hours to purchase the vehicle after I had my cousin in Duluth test drive it. Also test drove it when I got there, if it wasn't what I was told it was, I had a check to go anywhere else from Duluth back to Valley City, ND and would have had no problem finding a truck on the way home. Everything seemed to be great! Engine was quite and smooth, it was a great looking truck... Two and a half weeks later my overdrive clutch went out. Brought it to my mechanic at home only to find out both my front U joints were out, and I had a small leak in the radiator. Called up Dan, the salesman that sold me the truck, informed him of everything that was wrong, he said he would have to talk to his supervisor and call me back. He did, and informed me of my AS IS no warranty... Ya ok NOT a smart move on my part.. but there is this thing called common courtesy... or so i thought. They informed me the only way they would do anything out of "good will" would be for me to haul the truck back to Duluth for them to look at it, and even then couldn't guarantee they would fix any of the issues for me.. great customer service right there... dealt with phone calls back and forth for the next few days until they decided to stop calling me back... called them a few times and left messages for them to return my calls... nothing... at this point the truck has been in the shop almost 50% of the time since I bought it. Pretty sure I would NEVER recommend this place for any purchases.. if this is the way you are going to treat your customers who spends thousands of dollars to get a vehicle you personally guaranteed them was in "tip top" shape... thanks for a whole lot of nothing...
Spent A LOT of money only to spend A LOT more...
Purchased my '06 Dodge Ram 1500 Mega Cab in June of this year... Drove 6 hours to purchase the vehicle after I had my cousin in Duluth test drive it. Also test drove it when I got there, if it wasn't what I was told it was, I had a check to go anywhere else from Duluth back to Valley City, ND and would have had no problem finding a truck on the way home. Everything seemed to be great! Engine was quite and smooth, it was a great looking truck... Two and a half weeks later my overdrive clutch went out. Brought it to my mechanic at home only to find out both my front U joints were out, and I had a small leak in the radiator. Called up Dan, the salesman that sold me the truck, informed him of everything that was wrong, he said he would have to talk to his supervisor and call me back. He did, and informed me of my AS IS no warranty... Ya ok NOT a smart move on my part.. but there is this thing called common courtesy... or so i thought. They informed me the only way they would do anything out of "good will" would be for me to haul the truck back to Duluth for them to look at it, and even then couldn't guarantee they would fix any of the issues for me.. great customer service right there... dealt with phone calls back and forth for the next few days until they decided to stop calling me back... called them a few times and left messages for them to return my calls... nothing... at this point the truck has been in the shop almost 50% of the time since I bought it. Pretty sure I would NEVER recommend this place for any purchases.. if this is the way you are going to treat your customers who spends thousands of dollars to get a vehicle you personally guaranteed them was in "tip top" shape... thanks for a whole lot of nothing...
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
We are sorry that you had problems with your truck. You did purchase a vehicle with over 169,000 miles on it and we would have gladly taken a look at it if you had brought it in. Any time you buy a vehicle without a warranty you do take a risk of it needing something. We do offer extended service plans in these cases. You also had someone else check the vehicle out prior to your purchase. We are truly sorry that you have had problems.
Staff was friendly and helpful
The moment I came to the store staff was warm and friendly. They were not pushy, but eager to find out what type of car needs we had.
Staff was friendly and helpful
The moment I came to the store staff was warm and friendly. They were not pushy, but eager to find out what type of car needs we had.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
thankful for you.
a family of 5 plus one cat, money is not easy to come by and to be in need of a van to fit the hole family in was a must and having problems meeting the criteria or the money for a down payment until we went to duluth dodge. they not only worked with us to make a deal that fit or needs and money situation. now my family of 5 have the van we needed but also got the van we wanted! thankful for you, the madison family:)
thankful for you.
a family of 5 plus one cat, money is not easy to come by and to be in need of a van to fit the hole family in was a must and having problems meeting the criteria or the money for a down payment until we went to duluth dodge. they not only worked with us to make a deal that fit or needs and money situation. now my family of 5 have the van we needed but also got the van we wanted! thankful for you, the madison family:)
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase