Reviews
Awesome, no hassle experience!
Awesome, no hassle experience! My sales associate Justin was first class! The whole process of the purchase of my 2021 Dodge Charger was very smooth!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Jim, it's wonderful to hear that Justin and the Tom Wood Nissan team made your car-buying experience smooth and hassle-free. Enjoy your 2021 Dodge Charger!
Best car buying experience I have had in several years.
Best car buying experience I have had in several years. Sales person was very helpful. Really impressed with the whole experience.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're happy to hear that you had such a positive car buying experience with us at Tom Wood Nissan! Our team is dedicated to providing helpful and impressive service. Thank you for choosing us, and enjoy your new vehicle!
Adrian in service department is great with customer
Adrian in service department is great with customer service! Great communication and got job done on time.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Brad, it's gratifying to hear that Adrian provided excellent service and communication at Tom Wood Nissan. Thank you for sharing your experience!
Just took my Sentra in for routine service.
Just took my Sentra in for routine service. Once again Adrian and the team were there for me. Service completed in a timely manner. Always appreciate the people I who work with me at this dealership
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Nancy, we're delighted to hear that Adrian and the team at Tom Wood Nissan provided you with timely service once again. We appreciate your continued trust in us!
I inquired about a used 2023 Nissan Leaf that was listed
I inquired about a used 2023 Nissan Leaf that was listed at what appeared to be a competitive price—until I found out (only after calling and asking directly) that the advertised price included the $4,000 federal EV tax credit. That credit is something the buyer applies for after purchase, assuming they qualify. It’s not a dealer discount (how it was shown on the website), and it has no place being baked into the listed price without clear disclosure. What makes this worse is that the dealership promotes a “market value pricing” philosophy and claims to be upfront with “no hidden fees.” Including a post-sale tax benefit in the sale price—without any mention of it—is the very definition of misleading. It’s deceptive and undermines trust in the entire process. I expect better from a dealership that claims transparency and integrity.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Jesse, I apologize for any confusion regarding the price of the vehicle. We strive to maintain transparency and want our customers to feel informed throughout the purchasing process, so it's disappointing to receive this feedback. Please feel free to reach out if you'd like to discuss further—I'd be happy to assist you. Thank you, Ken Kassenbrock - General Manager - 317-688-6000
Service is quick and I’m usually in and out within 45
Service is quick and I’m usually in and out within 45 minutes. Ethan is super helpful!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Stacy, we really appreciate your confidence in Ethan and the team! Thank you for choosing Tom Wood Nissan.
This would be our first time purchasing a car from here.
This would be our first time purchasing a car from here. My husband and I had an excellent experience today with Justin Rodriguez! He was wonderful to work with and made the whole process quick/easy. We were able to drive off the lot with our 2024 Mazda CX 5 Carbon Edition!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for choosing Tom Wood Nissan for your first car purchase! We're delighted to hear that Justin made the process smooth and enjoyable. Enjoy your new 2024 Mazda CX-5 Carbon Edition, and happy driving!
Friendly and professional services!
Friendly and professional services! Staff is knowledgeable and diagnostics are top quality. They have caught many issues before they became very serious.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Mark, we're happy to hear that our team at Tom Wood Nissan provided you with friendly and professional service. Thanks for the kind words—safe travels!
I’m so glad I made my auto purchase with Tom Wood Nissan.
I’m so glad I made my auto purchase with Tom Wood Nissan. From the day of my purchase (2 years ago) to every maintenance appointment; I have had great, professional service. My Service Consultant today was Adrian. Service was completed quickly and efficiently. I truly appreciate good customer service. Thanks Adrian, Kevin (Sales), Andy (finance), and the entire Nissan team.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Marge, it's wonderful to hear that your experiences with Tom Wood Nissan have been consistently positive over the years. We're delighted Adrian and the rest of our team continue to provide you with excellent service! Thank you for being a valued customer!
Did not need an appointment so was able to get in
Did not need an appointment so was able to get in immediately. They fixed everything quickly and sent me quote and advised me of status. I appreciate their attention to keeping me informed
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're so glad our team at Tom Wood Nissan could assist you promptly and keep you informed throughout the process. Thank you for sharing your experience!