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CarSmart.net

(958 reviews)
Visit CarSmart.net
Sales hours: 8:30am to 7:00pm
Service hours: 8:00am to 6:00pm
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Sales Service
Monday 8:30am–7:00pm 8:00am–6:00pm
Tuesday 8:30am–7:00pm 8:00am–6:00pm
Wednesday 8:30am–7:00pm 8:00am–6:00pm
Thursday 8:30am–7:00pm 8:00am–6:00pm
Friday 8:30am–7:00pm 8:00am–6:00pm
Saturday 8:30am–7:00pm Closed
Sunday Closed Closed
2018 state dealer award
View 10 awards
2018 state dealer award 2016 state dealer award 2015 state dealer award
2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

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(615) 991-0624 (615) 991-0624

Inventory

See all 75 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since May 2006.
Since 1998 CarSmart.net has been providing the market with the highest quality pre-owned luxury automobiles at a great value.

We are very proud and honored to have been voted the "2009 to 2016 Best Car Dealership" in the Greater Nashville area from the People's Choice Awards.

We are also very proud to announce that Carsmart.net has been voted Dealer of the year "Best Used Car Dealer" in the entire state of Tennessee.
"Home of the Half Price Car"

Service center

Phone number (615) 991-0624

Service hours

Monday
8:00am–6:00pm
Tuesday
8:00am–6:00pm
Wednesday
8:00am–6:00pm
Thursday
8:00am–6:00pm
Friday
8:00am–6:00pm
Saturday
Closed
Sunday
Closed

Meet our employees

Reviews

(958 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of CarSmart.net from DealerRater.

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Everyone that works at CarSmart is kind and helpful as

Everyone that works at CarSmart is kind and helpful as can be. I recommend them to everyone that’s looking to buy a car!

Everyone that works at CarSmart is kind and helpful as

Everyone that works at CarSmart is kind and helpful as can be. I recommend them to everyone that’s looking to buy a car!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much, for your kind words! We're thrilled to hear that you had a great experience with our team at CarSmart. Customer satisfaction is our top priority, and it means the world to us that you’d recommend us to others. Enjoy your new car, and let us know if you ever need anything in the future! 🚗💙

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CarSmart.

CarSmart.net in Tennessee (Trey Quick and Jonathan Durkee, specifically) both misled and outright lied to me about the pre-owned Audi A8 that I purchased from them. As I was trading my vehicle, they requested and I provided photos, videos as well as clear communications of the three imperfections of my vehicle which they would be unable to see if photos unless I specifically pointed them out. These were small issues, yet I knew any buyer would want to be made aware of them. Similarly, I specifically asked them for all issues, problems, shortcoming or “anything that I will have wanted to be told about.” Upon my inquiry “are there two key fobs”, I received the answer “yes.” After the long negotiating dance over several weeks, the car was purchased. Upon delivery, only one chip-enabled key fob was provided, and the small emergency key was missing from that. Also, the lesser issue of no manual in the glove box. It is not reasonable to think that these professionals were unaware of these issues. Their failure to communicate them to me was fraudulent. The quote for getting a replacement key fob and two replacement emergency keys (the small metal key that fits into the fob) was $935.80. They strung me along for ten days of “we’re doing everything we can, Mr Wilcox. Don’t you worry, we’ll take care of these issues.” But nothing happened. They blatantly lied during the discovery process, so why should I expect integrity now? They banked on the fact that I would eventually give up. This is not their first rodeo. If you consider buying from CarSmart.net in Tennessee, make sure to personally see the car firsthand. Do not trust them to be honest and forthright, just because you are. They will say whatever they need to sell. UPDATE: Shawn Bowers, another manager, called me after seeing this review and insisted I had never asked about the keys. Not accurate. Said he had all the recordings (but would not share those with me.) More telling is how that response underwrites how they had no intention to disclosing that the pricey keys/ fobs were missing. Never apologized for that. He asked me to text something to him and the number he provided bounced. He promised to call me back the next day with an update and then did not. I called him and, again, he promised a call the next day. Again, no call. All of this underwrites my original warnings to online buyers. This may not convince anyone to not buy from them - just know that unless you ask (or even if you do, as in my case) they will not volunteer the shortcomings.

CarSmart.

CarSmart.net in Tennessee (Trey Quick and Jonathan Durkee, specifically) both misled and outright lied to me about the pre-owned Audi A8 that I purchased from them. As I was trading my vehicle, they requested and I provided photos, videos as well as clear communications of the three imperfections of my vehicle which they would be unable to see if photos unless I specifically pointed them out. These were small issues, yet I knew any buyer would want to be made aware of them. Similarly, I specifically asked them for all issues, problems, shortcoming or “anything that I will have wanted to be told about.” Upon my inquiry “are there two key fobs”, I received the answer “yes.” After the long negotiating dance over several weeks, the car was purchased. Upon delivery, only one chip-enabled key fob was provided, and the small emergency key was missing from that. Also, the lesser issue of no manual in the glove box. It is not reasonable to think that these professionals were unaware of these issues. Their failure to communicate them to me was fraudulent. The quote for getting a replacement key fob and two replacement emergency keys (the small metal key that fits into the fob) was $935.80. They strung me along for ten days of “we’re doing everything we can, Mr Wilcox. Don’t you worry, we’ll take care of these issues.” But nothing happened. They blatantly lied during the discovery process, so why should I expect integrity now? They banked on the fact that I would eventually give up. This is not their first rodeo. If you consider buying from CarSmart.net in Tennessee, make sure to personally see the car firsthand. Do not trust them to be honest and forthright, just because you are. They will say whatever they need to sell. UPDATE: Shawn Bowers, another manager, called me after seeing this review and insisted I had never asked about the keys. Not accurate. Said he had all the recordings (but would not share those with me.) More telling is how that response underwrites how they had no intention to disclosing that the pricey keys/ fobs were missing. Never apologized for that. He asked me to text something to him and the number he provided bounced. He promised to call me back the next day with an update and then did not. I called him and, again, he promised a call the next day. Again, no call. All of this underwrites my original warnings to online buyers. This may not convince anyone to not buy from them - just know that unless you ask (or even if you do, as in my case) they will not volunteer the shortcomings.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Dear Mr. Wilcox, We take all customer feedback seriously; however, we respectfully disagree with the claims in your review. Our team strives to provide honest and transparent service to every customer. If you have any further concerns, we encourage you to reach out to us directly so we can address them. Sincerely, CarSmart Team

Show full review

CarSmart.

CarSmart.net in Tennessee both misled and outright lied to me about the pre-owned Audi A8 that I purchased from them. As I was trading my vehicle, they requested and I provided photos, videos as well as clear communications of the three imperfections of my vehicle which they would be unable to see if photos unless I specifically pointed them out. These were small issues, yet I knew any buyer would want to be made aware of them. Similarly, I specifically asked them for all issues, problems, shortcoming or “anything that I will have wanted to be told about.” Upon my inquiry “are there two key fobs”, I received the answer “yes.” After the long negotiating dance over several weeks, the car was purchased. Upon delivery, only one chip-enabled key fob was provided, and the small emergency key was missing from that. Also, the lesser issue of no manual in the glove box. It is not reasonable to think that these professionals were unaware of these issues. Their failure to communicate them to me was fraudulent. The quote for getting a replacement key fob and two replacement emergency keys (the small metal key that fits into the fob) was $935.80. They strung me along for ten days of “we’re doing everything we can, Mr Wilcox. Don’t you worry, we’ll take care of these issues.” But nothing happened. They blatantly lied during the discovery process, so why should I expect integrity now? They banked on the fact that I would eventually give up. This is not their first rodeo. If you consider buying from CarSmart.net in Tennessee, make sure to personally see the car firsthand. Do not trust them to be honest and forthright, just because you are. They will say whatever they need to sell.

CarSmart.

CarSmart.net in Tennessee both misled and outright lied to me about the pre-owned Audi A8 that I purchased from them. As I was trading my vehicle, they requested and I provided photos, videos as well as clear communications of the three imperfections of my vehicle which they would be unable to see if photos unless I specifically pointed them out. These were small issues, yet I knew any buyer would want to be made aware of them. Similarly, I specifically asked them for all issues, problems, shortcoming or “anything that I will have wanted to be told about.” Upon my inquiry “are there two key fobs”, I received the answer “yes.” After the long negotiating dance over several weeks, the car was purchased. Upon delivery, only one chip-enabled key fob was provided, and the small emergency key was missing from that. Also, the lesser issue of no manual in the glove box. It is not reasonable to think that these professionals were unaware of these issues. Their failure to communicate them to me was fraudulent. The quote for getting a replacement key fob and two replacement emergency keys (the small metal key that fits into the fob) was $935.80. They strung me along for ten days of “we’re doing everything we can, Mr Wilcox. Don’t you worry, we’ll take care of these issues.” But nothing happened. They blatantly lied during the discovery process, so why should I expect integrity now? They banked on the fact that I would eventually give up. This is not their first rodeo. If you consider buying from CarSmart.net in Tennessee, make sure to personally see the car firsthand. Do not trust them to be honest and forthright, just because you are. They will say whatever they need to sell.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

Dear Matt W, We take all customer feedback seriously; however, we respectfully disagree with the claims in your review. Our team strives to provide honest and transparent service to every customer. If you have any further concerns, we encourage you to reach out to us directly so we can address them. Sincerely, CarSmart Team

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Kept me on the line all day then after calling them 5

Kept me on the line all day then after calling them 5 times they lied about it and sold it to someone else.

Kept me on the line all day then after calling them 5

Kept me on the line all day then after calling them 5 times they lied about it and sold it to someone else.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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The level of professionalism and politeness goes beyond

The level of professionalism and politeness goes beyond any expectation I had. They were patient and willing to work hard for my needs. Matt and Shawn were willing to go out of their way to help me and communicate any concerns that I had. Highly recommend!!

The level of professionalism and politeness goes beyond

The level of professionalism and politeness goes beyond any expectation I had. They were patient and willing to work hard for my needs. Matt and Shawn were willing to go out of their way to help me and communicate any concerns that I had. Highly recommend!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Unprofessional, will throw a fit if you do not purchase a

Unprofessional, will throw a fit if you do not purchase a vehicle. They signed me up for a bunch of healthcare and credit inquiries, which resulted in a bunch of spam calls and text, but the joke is on them, I gave CarSmart a burner number.

Unprofessional, will throw a fit if you do not purchase a

Unprofessional, will throw a fit if you do not purchase a vehicle. They signed me up for a bunch of healthcare and credit inquiries, which resulted in a bunch of spam calls and text, but the joke is on them, I gave CarSmart a burner number.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Whoopsie daisy! It seems like this review took a wrong turn, like driving with a GPS on the fritz. While we appreciate the creativity, we're not the ones you're looking for. CarSmart is all about smooth rides and happy vibes, not fits or spam calls. But hey, kudos for outsmarting those pesky spam callers with the burner number! If you're ever in the market for a vehicle or just want to chat about car trivia, swing by and let's steer this conversation in the right direction. 🚗😄 The CarSmart.net Team

Consumer response

Thanks for the light-hearted response, but unfortunately, this isn't a case of mistaken identity or a GPS glitch, I'm very certain it was your dealership. I appreciate the invitation to chat about car trivia, but perhaps we should first address how customer data is being handled? It’s important to keep things transparent and professional, especially when it comes to credit inquiries and personal information. While the idea of using a burner number might have injected some humor into the situation, the core issue of receiving unwanted spam remains serious. Let's ensure that practices at CarSmart are as smooth as the rides you're selling. Looking forward to a genuine resolution rather than steering around the problem. Best, Southernman

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Friendly.

Friendly. Professional. Good quality cars. B b b b b b b b b b

Friendly.

Friendly. Professional. Good quality cars. B b b b b b b b b b

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Good morning, and thank you for the support. It’s customers like you that make our job worthwhile. The CarSmart.net Team

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Matt Tupa made the entire process enjoyable.

Matt Tupa made the entire process enjoyable. Nobody likes car shopping, but Matt listen, paid attention to what we wanted and made sure we were satisfied. Cannot recommend him enough!

Matt Tupa made the entire process enjoyable.

Matt Tupa made the entire process enjoyable. Nobody likes car shopping, but Matt listen, paid attention to what we wanted and made sure we were satisfied. Cannot recommend him enough!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to leave us this wonderful review! We're thrilled to hear that Matt Tupa made your car shopping experience enjoyable. Understanding that car shopping can often be overwhelming, Matt strives to listen attentively and ensure that all your needs and preferences are met with the utmost care. Your satisfaction is our top priority, and it's fantastic to know that Matt's dedication has earned your recommendation. We'll be sure to pass along your kind words to him. Thank you for choosing us, and we look forward to serving you again in the future!

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Purchased a vehicle from good ole Matt Tupa, I’ll

Purchased a vehicle from good ole Matt Tupa, I’ll definitely recommend him to friends.

Purchased a vehicle from good ole Matt Tupa, I’ll

Purchased a vehicle from good ole Matt Tupa, I’ll definitely recommend him to friends.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Matt Tupa provided you with excellent service and that you're happy with your purchase. If you have any friends or family in need of a reliable vehicle and exceptional customer service, we'd be honored to assist them as well. Thanks again for choosing CarSmart.net!

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Matt is the best, a little eccentric, but he got the job

Matt is the best, a little eccentric, but he got the job done. I love my car!

Matt is the best, a little eccentric, but he got the job

Matt is the best, a little eccentric, but he got the job done. I love my car!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Dear jritz, Thank you so much for taking the time to share your experience with us. We're thrilled to hear that Matt was able to meet your needs, even with a touch of eccentricity that we believe adds to the charm of our service. It's wonderful to know you love your car, and we're so grateful for your support. Warm regards, The CarSmart.net Team

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