Emmons Autoplex

The truck I purchased had extensive paint cover-up issues what will cost north of $10,000 to make right. Beware folks!

We had a wonderful experience at Emmons. Bonnie was our salesperson and she was amazing. Thank you Bonnie for a smooth and easy experience getting into our dream truck. Sincerely, Juan and Chyrl Gonzalez

I had a chance to purchase a vehicle from Emmons. First off, it was like pulling teeth to get someone to give me a call or reach back out. I felt like I was sell them a car the number of times I reach out with no response. But I ended up getting them to reach back out to me. I really put up with this because the vehicle they were selling was reasonably priced and had a great one owner carfax history. Anyways, they are a no haggle dealership when it comes to the price of their vehicles. The price online is slightly misleading because they add security etching and misc dealership fees that almost add $1200 to the price on top of TTL. But even with that I thought the price was reasonable. When I arrived I did have a chance to negotiate my trade in. I didn’t like the fact that the “value my car” section on their website is not really something they follow. But I was still able to get more than I was offered from Carmax and Carvana. Make sure y’all are ready to negotiate because Greg is a good negotiator (it’s his job). At the end of the day I probably could have gotten a couple hundred more but I had a set number in my head and I got to that number with my negotiating skills. I did have an inspector go to the dealership and inspect the vehicle. To the credit of the dealership they were willing to address all issues that were pointed out within reason. Overall, the customer service is not great and the sales process is very transactional. During my test drive the salesman was on his phone texting and didn’t make an effort to have a conversation so I had to start the conversation. If you care about that stuff then this is not your dealership. But if you are just trying to buy a car at a reasonable price and feel like fell like you are a just a number and another sale then this is your place. Personally, I don’t care too much about customer service (although it is nice to have) unless I feel like I am being disrespected. If you aren’t disrespecting me then we can move forward. Would I go back to this dealership? I would if the car price makes sense. I would only recommend for the price.

I had a chance to purchase a vehicle from Emmons. First off, it was like pulling teeth to get someone to give me a call or reach back out. I felt like I was sell them a car the number of times I reach out with no response. But I ended up getting them to reach back out to me. I really put up with this because the vehicle they were selling was reasonably priced and had a great one owner carfax history. Anyways, they are a no haggle dealership when it comes to the price of their vehicles. The price online is slightly misleading because they add security etching and misc dealership fees that almost add $1200 to the price on top of TTL. But even with that I thought the price was reasonable. When I arrived I did have a chance to negotiate my trade in. I didn’t like the fact that the “value my car” section on their website is not really something they follow. But I was still able to get more than I was offered from Carmax and Carvana. Make sure y’all are ready to negotiate because Greg is a good negotiator (it’s his job). At the end of the day I probably could have gotten a couple hundred more but I had a set number in my head and I got to that number with my negotiating skills. I did have an inspector go to the dealership and inspect the vehicle. To the credit of the dealership they were willing to address all issues that were pointed out within reason. Overall, the customer service is not great and the sales process is very transactional. During my test drive the salesman was on his phone texting and didn’t make an effort to have a conversation so I had to start the conversation. If you care about that stuff then this is not your dealership. But if you are just trying to buy a car at a reasonable price and feel like fell like you are a just a number and another sale then this is your place. Personally, I don’t care too much about customer service (although it is nice to have) unless I feel like I am being disrespected. If you aren’t disrespecting me then we can move forward. Would I go back to this dealership? I would if the car price makes sense. I would only recommend for the price.

Great interaction with Josh. Made everything easy and seamless. Would definitely go back to this dealership.

To The Veterans of the Great State of Texas, I am writing this review of Emmons Autoplex in Webster, Texas, something I have never done before but feel is the right thing to do to save my fellow Veterans the most undesirable and unprofessional experience I went through Veterans Day 11-11-2024. I served in the USAF and left with a 100% disability that holds no weight, but I want to assure you I am a Veteran. I am making you aware of the distasteful and horrible treatment my wife and I experienced. I'm asking that the Veterans of Texas not do business with Emmons Autoplex of Webster, Texas. My wife totaled our 2008 Honda Element on Saturday, 11-9-24. We used the car to hold our German Shepherds and needed to replace it immediately. After taking care of the accident, I got home and began a search for Honda Elements. I found the one we liked at the Emmons Autoplex in Webster, Texas. I called to see if the vehicle was available at 8:55 am; Eduardo answered the phone. I told him we were in Waxahachie and wanted to buy the car; he replied you need to leave a $500.00 nonrefundable deposit; no problem; I gave him my card, but he did not tell me they charge a fee to use a credit card. I told him we were leaving in ten minutes. I said we are buying the car. It’s one owner, and the carfax is clean, he told me. I told Eduardo I did not want to spend 4 hours in the dealership, and he said, quote if you wish to buy the car; it only takes an hour to get everything done. I said great. I'll use the credit app online while we are driving down. Get everything done. No problem, sir, we will get you in and out. Credit Score 770 on all 3 Bureaus. 4 hours 1:20 pm we arrive. Eduardo is working with customers. The car was nowhere to be found 30 minutes later. Eduardo showed up. It took him an additional 20 minutes to find the vehicle. We didn't even drive. The vehicle will take it. Let’s go. He sat us down again, and 30 minutes later, he called us into the office. He started the paperwork but could not find the finance app I filled out. He told me I did not fill the app out. Another hour went by, and we still did not see Eduardo. Then he showed up. Oh, we can't get you approved. xxxxxxxx! So, in another 45 minutes, we have you approved at 10.5% interest by now. I do not care. Write me up, and I'll pay it off when I get home I called Welby Bank, another fraudulent company, a joke, and paid the loan off before they even started the paperwork. Last, they would not give me a plate or registration; we have been at this xxxx hole for 4 hours now. I lost my FN mind. Well, you don't have insurance. I gave you my cards. I have insurance on my Lexus, my 2024 Denali, and the 98 Element we wrecked yesterday, Eduardo, you don't have insurance on this car. This guy is the most incompetent, worst salesperson in the history of the car industry and should have been terminated immediately for the way he treated my wife and me. This was the most unprofessional, disrespectful transaction ever from the General manager to the desk manager to the finance manager. The only nice person was the receptionist. Emmons is a Toilet. Finally, we left and got home at 9 pm, 14 hours to deal with Emmons Autoplex. And now they will not send my tag and registration. They want me to drive 4 hours one way to pick it up. Stay tuned.

No, one respond or reply, i am still waiting for the answer from this dealership

Very Nice and helpful. Brook was amazing and got me out the door w a beautiful jeep! 10/10 service!

Great experience, Eduardo and Jarrel were awesome! Good experience, kind, helpful, and patient with the process. Would recommend others go to Emmons

Brooke was incredible!! I love her!! She’s an awesome lady!! Friendly and helpful service. Answered all of my questions in great detail and guided me through the process with ease. Brooke made the process go very smoothly! I will definitely buy another vehicle at Emmons Autoplex in the near future. Thanks.