Great people, great experience
The whole process was super streamlined and any issue we encountered (going from CT to MA can be troublesome) was addressed and solved by the dealer no questions asked. Honest and friendly guys, great to work with, will definitely come back in the future if I'm ever in the market for a new car.
great customer service
Very good customer service. Made the whole buying process very easy with no hassle. Would definitely recommend for anyone looking to purchase a car.
Subaru Outbacks, we bought 3
So very welcoming, accommodating, and personable. We have bought 3 Subaru Outbacks in the last few years, due to one being totalled in an accident. They got us in another one right away and when our car from another seller, head gasket went they got us in another car immediately for a fair price. They get us in for repairs, and fix quickly on top of free oil changes. Good all around people.
Unfortunate sequence of events
They seem like nice people but unfortunately There online staff failed to communicate with sales staff after they said they would contact me and wound up selling the truck we test drove to someone else We felt like the rug was pulled out from underneath our feet Not having the opportunity to do any business with them I have no stars
I want to thank Jason for a great customer service . I loved my truck Jason was very helpful have no problems with it . I recommend people to go here same day they will make things happen if they did for me they will for u .
Standby their cars
Bought a 2007 Forester from Vernon Auto in September. It was no pressure purchase. Al let me take my time making the decision. The AC compressor was shot and it was replaced before pick-up. About 3 weeks after taking delivery one of the transmission cooler lines blew. The car was towed back to Vernon Auto. They fixed the line without any questions at no charge. Since then I have periodically taken the Forester (and my other cars) to them for service. They have been fair and provide good service. It was a high mileage vehicle when we bought at about 160,000. It's needed few things here and there, but we have put about 50,000 miles on it over the past 27 months -- with just a few reports. My only complaint about the Forester purchase was the car had not been cleaned very well before pick-up. When I'm in the market for another car I'll be giving Vernon Auto a chance to earn repeat business.
What a great experience, Jason and his crew are great, hand you the keys for a test drive no pressure. Your decision. Have had my SUV for a month now and no complaints
Great people to do business with, no pressure. Jason and his brother are honest , good buying experience
Was buying a car for my son for high school/college. Al was extremely helpful. From test-drive to purchase, it was less than 5 days.
Amazing Experience - They Go The Extra Mile!
Best Shopping Experience Ever! After totaling my car in the ice and snow this winter, I was in a real hurry to replace my car. As a young woman shopping alone I had some reservations about being treated fairly throughout the car shopping process. Everyone at Vernon Auto made me feel so welcomed and comfortable, and I know I got a great deal in the end. The icing on the cake was when I showed up to drive my new car home but had forgotten my license plates a state away! Without hesitation the guys at Vernon saved the day by offering me a loaner plate and a pre-paid envelope to return it once I arrived home safely. Now, a few months later my car is still running smoothly, no hidden quirks or surprises!