Nissan of Cool Springs

This is probably one of the worst car dealerships to deal with even the finance guy lied to me and my wife about plans we signed up for and the pricing. Found out the car they sold me was a lemon. I had taking the car back 15 times for the same issue every time they promised the car wasn't a lemon even though I asked several times. Even the service manager would never call me or return calls or talk to me in the lobby while I waited hours for the car. It wasn't until I tried to reach out to the owner Jason Stacey on their message center. Jason never reached out but I got a call from Alex Davis the GM. I told him my issues and he said he would look at my service history and let me know something. He called me back within an hour and told me I needed to contact nissan consumers affairs and file cause he said yeah we think your car is a lemon. I asked why would your service people not tell me this when I have been here every month since buying the car. Nissan even reached out even quicker within 1 day and said they would buy or give me a new car. I went through another dealership cause of the lies I was told and didnt want to have to deal with them not filling my paperwork like they were supposed to. I found out a month later they never submitted my papers to cancel stuff that was through them pushing me back further from getting my car. I have since tried to reach out to Jason Stacey and even called his other dealership he owns to let him know the issue I was having. I talked to the girl and she said oh he doesn't have an office here at either dealerships. I asked does he not ever come in. I told her I had an issue with one of his dealerships and she said I can get the GM for you. She then tells me Alex Davis is the GM their also I said I have talked to him but won't call me back now. She put me on hold and said yes Alex remembers your case I gave him you number and he is going to call you. I have still yet to hear from him and have left two voice messages on his cell phone to make things right. Even though I was told by Cam their new finance guy we are going to give you the vip treatment when you come back. Can't get treated like a VIP when no one calls you. Just like I look at my service history and I am on a service plan for oil change I notice every time I paid to have the tire rotated they would charge me for for oil fee even though I was on a plan but never charged me the others times. I would advise anyone else having issue where your crash detection lights come on all the time or your radio is on but nothing plays even though the sound is up or the volume turns down on its own it the car not the seniors radio or the cameras. Would not buy from them again and I guess they are mad I went to another dealership to get treated right. And also I guess Jason who doesn't really care about how his customers are treated or lied to or what people are lieing to customers to get them to sign up on plans.

I have bought seven Nissan vehicles from Action Nissan and after trying to buy another car, for my daughter from them. I decided they did not want my business and was pleasantly surprised of the amount of effort your dealership put in to sell me a vehicle. The victim.

Anthony was the best. I would not have bought a car at all without his hard work and patience. I recommend talking to Anthony if you are in the area.

Salesman promised a free Wash with service. Service manager said it was too cold. I asked him how they washed cars when a new one is being delivered. He just said they can?t today. Whatever.

Good experience sales staff was helpful & went out of their way to make sure I got what I desired.The building was nice & clean. I would recommend this dealership.

Only issue with the service was I had been quoted a price to assume it was all part of the work only to find out later that the part I needed (key fob) did not come with the key insert and ended up being an extra cost. I would have assumed the dealer would have known this up front before giving we the cost for the work. JR in the service department is top notch and took care of all my needs

My car was purchased at Nissan of Cool Springs and it was my second one purchased there because of the fantastic service I have received in the service department. Mr. HEPLER always takes care of me and my car needs.

Great experience, friendly, on time and thorough for my service appointment. Comfortable waiting area and several employees checking in to make sure you have anything you need.

Everyone is so helpful that day. They fixed my tire Auth no issue. Great location and good people that work there. They are very informative and helpful.

Great experience! From the time I dropped off my car to the time I picked it up? it was great. They texted me updates and let me know when to catch the shuttle to pick up my car. Really friendly Service staff too!