This was by far the best buying experience. I gave them my requirements and they were able to find a car. They have since serviced my vehicle and go above... and beyond. They are very helpful.
The team here is outstanding. Family owned and operated, customer service still exists with these folks. No pushy salesman, straight up honesty. A pleasure... to deal with, I will definitely be back when it's time to buy another vehicle.
I didn't end up even going to look at the car however, I received a call the following day. The sales person/owner was very helpful and answered all of... my questions. Thanks
I purchased a 2004 Audi A6 - the buying process was easy with no pressure or hassle. On delivery, I was told they had discovered that one of the door... handles needed replacing and ordered the part. In addition, they located an owners manual for me as none was present when I picked the car up. They called me when they parts came in and installed the door handled and checked and lubed the other doors as well. Great service and nice people!
I purchased a used car from Universal Imports. Mark is a class act, very informative and nice. The purchasing process was very easy for my purchase with... Universal Imports.
I just purchased my first vehicle from Universal Imports and was so pleased with the experience that I had. Everyone that I had interacted with was great... and the service I received was so great! Buying a new car is a difficult experience, but I found that it was so easy here!! I will go back to Universal for my next vehicle.
I wanted a very specific car -- a 2012 Audi A4 Quattro with manual transmission and a red exterior with beige interior and low mileage. That's not an easy... car to find. I found one on Cars.com at a dealer near Philadelphia, but I really wanted to buy locally and so I asked Universal Imports, where I have been having my cars serviced for many years with excellent results, to get it for me. Mark, who is terrific to deal with, arranged to buy the car and have it transported here to Rochester. Universal then checked it out, polished it up, and sold it to me with their own warranty. I could not have been more happy with the whole transaction because I know from experience that Universal will stand behind the car and give me whatever help I need in future years if problems arise. It's really nice to have a car dealer in whom you can invest such confidence.
Found the SUV on here and e-mailed the dealer for a price. After two days there was no response so i called the dealership. I called and spoke to a salesman... and was told they do not have a price on the SUV as of yet maybe tomorrow. I gave him my name and number and he said he would call me the next day. After three days i heard nothing. I went back to their web page and the car is no longer in their inventory... if they didn't want to sell the car why list it, or tell a potential customer they would get back to them and not do it...