MGM Imports

3.7 out of 5 3.7

Reviews

3.7 out of 5 3.7
25 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    March 28, 2019

    My husband and I purchased a car from Albir at MGM Imports in Loveland. We were assured several times by Albir that the rattling noise which sounds as... if it is coming from the engine is in fact the tensioner belt pulley that needed replaced. I suggested (based on my google search) that it was possibly the timing chain and I was told by Albir that Meineke inspected the car and assured us it is not the timing chain. My husband and I did take the car to our mechanic to do all the recommended repairs per the Meineke report provided by Albir at MGM. We replaced the brake pads and rotors all around (brake light was on), replaced the tensioner pulley and both belts, the mechanic did see that the harmonic balancer was in terrible condition so that was replaced as well. $1,169.47 later the engine noise is still there and in fact the noise is a result of the timing chain per the mechanic. A month later MGM Imports mechanic to confirm the timing chain and the water pump needed replaced. I was told by Albir at MGM Imports that I needed to purchase the parts which would cost $700 - $800 and I was given an estimate from Meineke for the labor. I was told Albir at MGM Imports wanted Meineke to do the labor so they can warranty it and I was given an estimate of $1,168.98. I was told by Albir at MGM Imports I would pay half and MGM Imports would pay half. Albir said if the car is dropped off for repair on a Friday by 6pm we would be able to pick the car back up Saturday by end of business. I asked multiple times if I could just have the car worked on by my mechanic that I trust and Albir at MGM Imports insisted he said “I can trust my mechanic, if my mechanic do it for me I can trust my mechanic and I give you warranty. Even if the engine broke in half I will tell you bring it back to me.” I find out Meineke isn’t doing the repair as I was told by Albir with MGM Imports he said Meineke isn’t comfortable doing the repair. I was assured MGM Imports would offer the same warranty that Meineke offered which is 3 months from the repair date (5/16/19). After repair was completed the mechanic didn't put oil back in the car so the engine locked and needs replaced. MGM REFUSES AFTER THE OWNER SAID HE WOULD.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    October 16, 2018

    Worst dealer I've even been to. Yelled and screamed in front of customers because they were caught trying to scam me. Lost 2 customers that night. Sells... faulty cars. See google reviews, their cars usually die quickly.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • June 6, 2018

    The process was easy and the people were helpful and nice. He let us take the car for a drive and he gave us the run down on it. He filled up the gas tank... as well before we took it home.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    August 16, 2018

    Called on a car, never got a call back. Called again 2 days later and couldn't understand a word of his "English". On 4 car sites it shows this car has... been there since May. He said it took that long to get the car ready. Also asked about the 100+ mileage difference and why he hasn't updated his website to show correct mileage. He said the website is from when it was bought (as if it's that hard to change the site). He took another phone call as I was on the phone and had no idea if he was talking to me or the other person. I asked his best cash price and would not tell me. He made me offer first, and I finally did. He then said "let me tell you something". Ahhh, no. The only thing to tell is how awful this place is! No wonder why they had to change names and had to pay people for fake 'good' reviews.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    June 6, 2018

    Good place. Easy to deal with! Didn’t hover around you like most dealerships. Worked with me and got a car. Thanks so much! Appreciate it

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    May 21, 2018

    They will tell you anything to buy a car. I see they changed their name bc they had way too many complaints with the better business bureau. I wonder if... they paid for someone to write their reviews.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    May 5, 2018

    Great dealer great prices will visit again found the truck I wanted at a great price in great condition would recommend to others super nice staff

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    April 21, 2018

    The vehicle we bought was exactly what we have been looking for. The service was inviting and friendly. We were approved for financing within minutes and... out the door with our new vehicle.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    April 19, 2018

    Very happy with suv. I shopped for months on line.We drove 6 hours and 400 miles for the most pleasurable buying experience I have ever had and i'm 71.so... I've bought a lot cars. Alber and Mark were a pleasure to work with.I wish they were closer to recommend to my friends. It was such a great time,it didn't feel like buying a car.I would recommend this dealership to anyone!!!! Thank You Alber for a EXCELLENT time.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    February 23, 2018

    Arrived at the dealer and was immediately approached by a sales men, he was very helpful and was able to tell us everything about the car and help us make... our deal.loveland

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
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