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Friendly Ford

(1,230 reviews)
Sales hours: 8:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:00am–8:00pm 7:00am–6:00pm
Tuesday 8:00am–8:00pm 7:00am–6:00pm
Wednesday 8:00am–8:00pm 7:00am–6:00pm
Thursday 8:00am–8:00pm 7:00am–6:00pm
Friday 8:00am–8:00pm 7:00am–6:00pm
Saturday 8:00am–8:00pm 7:00am–4:00pm
Sunday Closed Closed
New (702) 800-3541 (702) 800-3541
Used (702) 790-8111 (702) 790-8111
Service (702) 666-9795 (702) 666-9795

Reviews

(1,230 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Jose Chavez was awesome! Great customer focus, fast and...

Jose Chavez was awesome! Great customer focus, fast and thorough. Chris from Finance was also fantastic. We had a great time buying a fabulous car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Steve Crevling; GSM; screvling@friendlyfordlv.com; (702) 870-7221

El was very professional and friendly in scheduling our...

El was very professional and friendly in scheduling our appointment and then personally checking with the service techs to ensure our Sync system was repaired quickly. Originally the repair was scheduled to take a few more days waiting for a part, but El expedited it and got the car repaired and returned to us the same day.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Steve Crevling; GSM; screvling@friendlyfordlv.com; (702) 870-7221

Our service advisor, Bryan Guevara, helped us out greatly...

Our service advisor, Bryan Guevara, helped us out greatly with our Mustang recalls. He was quick & reliable! Thank you we appreciate it! - Sixt RAC Team

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Courtney, thank you for the awesome feedback! You're right, Bryan is an excellent service adviser and we appreciate all he does for us! We're very happy to hear that he was there to provide you with great service. Sincerely, Steve Crevling; GSM; screvling@friendlyfordlv.com; (702) 870-7221

Courteous and efficient. Paul is a great Service Advisor....

Courteous and efficient. Paul is a great Service Advisor. Always ready to help and solve any issues. Will be back with other vehicles. I'm a customer for the long term.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the awesome feedback! You're right, Paul is an excellent service adviser and we appreciate all he does for us! We're very happy to hear that he was there to provide you with great service. Sincerely, Steve Crevling; GSM; screvling@friendlyfordlv.com; (702) 870-7221

Redhead was very friendly, showed me multiple vehicles...

Redhead was very friendly, showed me multiple vehicles and found me the one I needed, helpful in my negotiation. Then I met the friendly staff that set up my financing. Glad I stopped in

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for your outstanding review! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Steve Crevling; GSM; screvling@friendlyfordlv.com; (702) 870-7221

2018 Ford Fusion

Max was very helpful in finding a new used car,just 20k miles,this dealership goes above and beyond,great professionalism,there is a reason why this place has been there for many years!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Terry, thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our sales team, and we are thrilled to know Max went above and beyond to help you find a vehicle that was right for you. If you have any additional comments and/or questions, please feel free to contact us directly! Sincerely, Steve Crevling; GSM; screvling@friendlyfordlv.com; (702) 870-7221

Bought a car and it was a mess. They took it back and...

Bought a car and it was a mess. They took it back and put me in a car I love. Brandon was instrumental in getting the deal I deserved.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Brandon does for Friendly Ford and our customers. Hope to see you again soon! Sincerely, Steve Crevling; GSM; screvling@friendlyfordlv.com; (702) 870-7221

Thank You Daysie Garcia for helping my mom and I chose...

Thank You Daysie Garcia for helping my mom and I chose her dream car! Thank you for your patience, friendliness, and helping us get the best deal! Appreciate all your help and follow up calls! THANK YOU!!! :)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Steve Crevling; GSM; screvling@friendlyfordlv.com; (702) 870-7221

Friendly Ford put in a black list because I complained...

Friendly Ford put in a black list because I complained about a service in a survey they sent to me In January 2020 I went to the dealer because I want to make the engine oil change in my F150 and I ask the service representative check an oil leak that I noticed to see how much cost to fix it if wasn't too expensive. They did the oil change and didn't check the oil leak. When I received the car I asked about the oil leak and he told me they didn't checked that if I want checked I need to pay for that revision and left my car more time. I asked the tech why they didn't told me this before the service to allow me decide if I want to do the service or not. I complained about it in the customer satisfaction survey sent it to me. I made an appointment for last Saturday (9/5/2020) under my name for my son's car to do the engine oil change to his Mustang, when the service person asked me for my name and open their system he told me that they cannot provide any service to me because I'm in Friendly Ford black list. This is a poor business practice. They put in a black list me because the tech didn't do correctly his job and I respectfully complained about it in the survey they sent me.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
3 people out of 3 found this review helpful.

Hands-down the best Ford dealership in town, if not the...

Hands-down the best Ford dealership in town, if not the entire state! Larry Davis is the best salesman I’ve ever dealt with...patient, genuine, and HONEST! Bill Bosnos and Cheryl Thrun are also excellent on the management end! John Sergent in Finance was great too...kind, no-pressure, covers all the bases! Jim Olive in Reservations makes scheduling a breeze with his knowledge and awesome customer service skills! You can’t go wrong with Friendly Ford, and my family and I will be repeat customers for sure!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Steve Crevling; GSM; screvling@friendlyfordlv.com; (702) 870-7221