BMW of Tucson

4.7 out of 5 4.7

Reviews

4.7 out of 5 4.7
311 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    October 15, 2019

    Sales Consultant Ernest Buck was professional, knowledgeable and courteous. I recommend anyone seeking a vehicle from BMW Tucson to deal with Mr. Buck.... Also, Zane in finance deserves high praise.

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    Does recommend this dealer
    Shopped for a new car
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    Dealer Response

    Fred, we are pleased to hear you had such a positive experience with us. We are happy to pass along your comments to Mr. Buck and Zane. Thank you so m...uch for being one of our valued guests and we look forward to your next visit!

  • 5.0 out of 5
    October 15, 2019

    Thanks to Stephen Joseph at AutoNation, BMW in the Service department for taking great care of my wife and I Monday. He explained everything in detail... and made sure we were comfortable the entire time. They are now going through a major renovation and I can only imagine what that must be like for the Service, and Sales team to go through the next six months. Thanks for taking care of us and see you next time!

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    Came in for service or repair
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    Dealer Response

    Brett, it means so much to us that you chose our dealership! We are pleased to hear you had such a positive experience with us. We are happy to pass a...long your comments to Stephen Joseph. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

  • January 22, 2016

    The moment we arrived we were greeted by Bruce, A fantastic sales associate who walked us through and was excited to help us . Every question was... answered even when we called back days afterwords . Fantastic experience !

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    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    October 9, 2019

    I was just starting to look at leasing options when I visited this dealership. My Sales Associate, Anthony Powers, was so professional. He listened patiently... while I rambled on and was able to show me a car that perfectly fit my needs. We were both pleasantly surprised when I drove off the lot in my new 440i. Couldn't be happier!

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    Shopped for a new car
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    Dealer Response

    Hello, it means so much to us that you chose our dealership! Thank you for being one of our valued guests and we look forward to your next visit! Safe... travels!

  • 5.0 out of 5
    October 8, 2019

    I bought a vehicle swiftly and with very little hassle from Anthony over at BMW of Tucson. He even changed his schedule to come in and finalize the deal... on his day off to accommodate my schedule. I was in an out in less than 90 minutes. Very satisfied. Only issues were my parking brake was too loose. Brought it back and they repaired it, gave me a loaner, and no charge. The buildings were under construction. No biggie but really sure of the "facilities" as a result.

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    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We appreciate you taking the time to leave us a response! We're always here to provide exceptional service at a great value -- we hope you'll consider... us again in the future! Safe travels!

  • 5.0 out of 5
    September 30, 2019

    Does going to purchase a new car at a dealership or worse yet to purchase a used car give you nightmares. Do you dread getting there and having a tag team... of people ready to bilk and beat you up financially? Lying and misleading at every turn? And then you throw on top of that“you want to trade in your old car.” It makes you wake in a cold sweat! Worry not true believers - BMW of Tucson is the exact opposite. My wife and I traveled from Phoenix to Tucson to purchase a gently used 2018 VW Golf and had the best experience ever at a car dealership. Yes, they have a team of people, but this team is there to work together on getting your questions answered and streamlining the whole buying/trade-in process. They had prechecked the VW and made sure it was spiffy. Their facility is beautiful and modern. Heck, they even let me inspect the VW on a lift so I could check out everything. If there are any hiccups, they make sure to rectify the situation post-haste. All this while treating you with respect and giving you a fair price on both sides of the deal. No interrogation room here just a comfy experience. What you see on the internet is what you get, even better in person– and they stand behind it all the way.

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    Dealer Response

    Hello, it means so much to us that you chose our dealership! We set high expectations for ourselves so it?s gratifying to hear you had a great experie...nce with us. Feel free to stop by if you ever need any more help! Take care!

  • 5.0 out of 5
    September 27, 2019

    Service advisor was a good listener and found the problem.

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    Dealer Response

    We appreciate you taking the time to leave us a response, Gary! Drive safe, and we'll see you on the road!

  • 5.0 out of 5
    September 26, 2019

    Lalani, my service writer, and James the service manager both listened to my concerns and worked with me to understand the problems and fixes for my 2014... BMW i3. Excellent service all around. The dealership is comfortable and everyone is friendly and helpful.

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    Dealer Response

    We are glad everything was completed to your satisfaction, Bobbie! If you ever need help, just give us a call. Happy motoring!

  • 4.0 out of 5
    September 24, 2019

    Katelyn is an excellent service advisor; and although the parts/repairs are more expensive than I think they should be, they always do excellent work.

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    Dealer Response

    Hello there, we appreciate you taking the time to leave us this feedback. If you have any questions or concerns regarding this issue, please feel free... to reach out to us directly. Have a great day!

  • 5.0 out of 5
    September 17, 2019

    Had trouble with Mercedes GLC 300 coupe. Experience with BMW of Tucson was easy. They were very helpful in getting us a vehicle that was reliable and sporty

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    Shopped for a new car
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    Dealer Response

    Hello Marc, it means so much to us that you chose our dealership! Drive safe, and we'll see you on the road!

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