BMW of Tucson

4.7 out of 5 4.7

Reviews

4.7 out of 5 4.7
429 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    October 16, 2020

    I brought my 3 series in for some issues after buying it from a different dealership out of state. It is still under warranty. Making the appointment was... easy and the service was performed without any issues and finished within hours. I was impressed by the level of customer service and the overall appearance and cleanliness of the dealership and its commitment to the safety of its customers during this pandemic.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Michael, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. If you ever need anything else, please ...feel free to give us a call or stop by. Have an awesome day!

  • 5.0 out of 5
    September 22, 2020

    Thank you Kayla fir your help with my service. The visit was very nice.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to let us know how we did. We hope you have a great day!

  • January 22, 2016

    The moment we arrived we were greeted by Bruce, A fantastic sales associate who walked us through and was excited to help us . Every question was... answered even when we called back days afterwords . Fantastic experience !

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    September 21, 2020

    I chose to wait outside in our Covid environment! Even supplied me with a chair. Very efficient and safe checking and checkout.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Bruce, it is great to read such wonderful comments about your recent experience with us! Drive safe, and we'll see you on the road.

  • 4.0 out of 5
    September 11, 2020

    Not happy no loaners for short service . Waiting area pleasant and service concierge was very helpful Overall good experience

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

  • 5.0 out of 5
    September 8, 2020

    Outstanding service rep, giving nothing but personal attention. Kayla is the best

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Frank, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see ...you on the road.

  • 5.0 out of 5
    September 8, 2020

    I called to request an appointment to service my car because it failed to star, I was able to bring my car next day and I received an Excellent Services

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Rodrigo, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe ...travels!

  • 5.0 out of 5
    September 4, 2020

    First maintenance on BMW . Service advisor was pro customer and her ability to make time to hear your concerns were valuable . She also provided reminders... of upcoming sale events For car accessories and would assist with the sale . Very pleased with the advisor as my former advisor has moved on to another dealership and she made everything run smoothly.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi there, thank you so much for sharing your positive feedback about your experience, James! Please don't hesitate to reach out if there's anything ad...ditional we can do for you, and have a great day!

  • 1.0 out of 5
    August 29, 2020

    Arrived early, my vehicle "sat" for approximately 40 minutes, before scheduled work was initiated. Work was completed in a timely matter. I requested... that "she" not be washed, as I had done a 4 hour wash/detail on her a couple of days before. Hood and grille area had oily residue. Driver's side floor mat was filthy. Exterior was dusty. No excuse.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hi Ricardo, we regret to hear that your recent experience was anything less than exceptional. Our General Manager would like to help turn your experie...nce around. If you're willing, please contact our GM at (520) 549-2167 to discuss what we can do to help.

  • 5.0 out of 5
    August 25, 2020

    Very happy with service advisor, price, and time taken.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are pleased to hear you had such a positive experience with us, Dennis! If you need more help, our team is available to talk -- safe travels!

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