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Service completed on time and as promised. Provided video documentation showing car condition and repairs needed.
Thank you for making the purchase of my Audi enjoyable.
We are very happy to have provided you with such a positive experience!
Matt Cooper was excellent! We had a horrible experience with the Audi dealership in Albuquerque, NM (I would definitely NOT recommend them) and we were... actually going to switch to BMW. We happen to be driving through Colorado Springs and stop to give Audi a second chance. Matt and the rest of the staff made sure that our experience was positive. I would definitely go back to Phil Long Audi and Matt Cooper!
When I pull up to my Toyota dealer (I traded in a 4Runner for my Audi) I am greeted and taken care of I immediately. I saw NO ONE when I pulled up (for... an appointment). When I went into the dealership a person was ON THE PHONE and gestured me over to another agent. HE was the highlight of my experience. I was told that my car needed a crack repaired. I HAD TO TELL HIM I had a warranty - they should have had that information. When I purchased my Audi, I was told I would have access to a special, private, room. I was not informed of this. I expect much more from a premium brand. NOT impressed. When I looked around the lot, Rachel Pruitt helped me. HER CUSTOMER SERVICE WAS FANTASTIC. I may purchase another Audi but I may go elsewhere for service.
Dear Alice Brunette, thank you for the online critique of the store and your recent visit. After review of the visit I can see why you are upset. I ha...ve tasked the service team to re-engage with our best practices (one being at the ready when vehicles pull up). I know the team here is much better than the service you experienced. We will continue to push ourselves to be the best. Sincerely, Scott Krencik - Service and Parts Director
Phil Long Audi puts the customer first, from appointment scheduling to washing the car after the work is completed. Texting videos keep the customer up... to speed on the progress of the servicing work . The waiting area is clean and comfortable.
JR, we're happy to hear you had such a positive experience with our team! Have a great day!
I had an appointment, was running late. I called ahead to inform the Service Department. They were responsive. Once I arrived, the staff was very pleasant... and professional.
Liza, we're happy to hear you had such a positive experience with our team!
Justin is great. He's always responsive and helpful.
Hi Suz, we are very happy to have provided you with such a positive experience! The kind words you had to share about Justin are greatly appreciated.
Great customer service . . . . kind and VERY helpful :-)
Naomi, we're happy to hear you had such a positive experience with our team!
Appointment was on time and service was quick. Always enjoy the car wash too
Colleen, we're happy to hear you had such a positive experience with our team! We look forward to your next visit.
Met all our expectations. Robert, the service attendant was very helpful and very professional. Did a great job and having our car ready for us in great... shape
Ed, we are very happy we could provide you with a positive experience! We appreciate the kind words you had to share about Robert. Have a great day!