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The Internet Car Lot

(609 reviews)
Visit The Internet Car Lot
Sales hours: 9:00am to 6:00pm
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Sales
Monday 9:00am–5:00pm
Tuesday 9:00am–6:00pm
Wednesday 9:00am–6:00pm
Thursday 9:00am–6:00pm
Friday 9:00am–6:00pm
Saturday 9:00am–5:00pm
Sunday Closed
2024 state dealer award
View 2 awards
2024 state dealer award
2024 consumer dealer award
(402) 983-9956 (402) 983-9956

Reviews

(609 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of The Internet Car Lot from DealerRater.

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Received auto generated responses that asked when I

Received auto generated responses that asked when I wanted to setup a test drive over and over and I asked specific questions about the car I was looking at on several replies and never once received an answer to any of my questions; just when do you want to setup a test drive. Wasn’t impressed

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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The transaction went well.

The transaction went well. Car is as advertised. Billy was great to work with. I'd do business here again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Thank you for the great review! We’re glad to hear your transaction went smoothly and that Billy took great care of you. We truly appreciate your business and look forward to working with you again in the future!

This dealership is at it again.

This dealership is at it again. Dishonest about pricing and what a salvage title means. The salvage title vehicle market comes with a 30-40% reduction in price from the standard title market for vehicles. Selling salvage title vehicles as if they were proper used vehicles should be criminal and is very ethically corrupt. The VIN is 1GYS4HKJXLR104751. This vehicle is worth more than 32,000. I hope this helps save someone.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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Dealer response

Beau, we appreciate the opportunity to address your comments. The vehicle in question was clearly advertised and sold with a Nebraska salvage title, which was disclosed on the vehicle’s online listing, window sticker, and purchase paperwork. Buyers receive all applicable history reports before purchase and must acknowledge the title status in writing. We understand that salvage title vehicles have different market values than clean title vehicles, which is why our pricing reflects this and is competitive with similar salvage/rebuilt vehicles in the marketplace. Salvage and rebuilt title vehicles are legal to sell in Nebraska as long as the title status is disclosed — and we strictly follow all state and federal disclosure requirements. While we regret that you feel dissatisfied, at no point was the vehicle represented as having a clean title. We encourage any potential customer to review vehicle history reports, inspect the vehicle, and ask questions before making a purchase, and we are always happy to provide full transparency on the title and history of any vehicle we sell.

Shod was readily available and helpful every step of the

Shod was readily available and helpful every step of the way. Dealership was very responsive and enabled me to purchase my new car quickly and easily.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Thank you so much for the 5-star review, Megan! We’re thrilled to hear that Shod was readily available and supportive throughout your car-buying journey. We pride ourselves on being responsive and making the process as smooth as possible. Enjoy your new car, and please don’t hesitate to reach out if we can help with anything else! — The Internet Car Lot

DO NOT BUY THEIR EXTENDED WARRANTY*** THEY WILL KEEP YOUR

DO NOT BUY THEIR EXTENDED WARRANTY*** THEY WILL KEEP YOUR MONEY. NEVER SENT THE CHECK TO THE WARRANTY COMPANY*** Ryan was very nice, but they sold me their extended warranty for $3,400, I told him I wasn't sure if I wanted or needed it, he said I can cancel anytime! 5 days later I called him to cancel after thinking about it. He said it should take 3-6 weeks to see the credit on my loan. I waited 2 months. I called the extended warranty company to see why they were talking so long and they stated they NEVER RECEIVED PAYMENT from internet car lot so my warranty was NEVER started. That sounded very shady to me. Do these people just keep the money since they know half the time people never end up using it??? I called Ryan and he stated the "Mara" in the financial office must of forgotten to send the check and that he was going to take care of it. "Mara" finally sent the refund to the bank, but it was only $2,221. So Mara took $1,179 for 5 days of me having my warranty that was NEVER EVEN ACTIVE!!!! This is theft if you ask me! There's stuff going on behind the scenes making certain individuals extra money. The fact that SHE NEVER SEND PAYMENT TO THE WARRANTY COMPANY FOR OVER 2 MONTHS AND NEVER STARTED MY POLICY IS VERY SKETCHY! AND THE FACT THAT SHE KEPT $1,179 and did not send the full $3,400 since it was never active is unbelievable. I would understand if they would have deducted money for the 5 DAYS that "I thought it to be active". This is very dishonest and disheartening!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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Dealer response

We searched our customer database and do not have a customer by this name that has ever purchased a vehicle from us. Without a valid name, we are unable to validate and respond accurately the the review. With that said, we always promptly issue product refunds to the lien holder if applicable or the customer as soon as they are received. Products are refunded less paid claims, usage and cancellation fees. If you need further assistance, please contact us directly.

Bad sales , bad financing , dishonest!

Bad sales , bad financing , dishonest! Do not get a vehicle here! For the love of god

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

I'm sorry but without a valid name, we have no way to research, validate and respond to this review. If you need further assistance, please contact us directly. Thank you.

Excellent experience and a clean unit.

Excellent experience and a clean unit. From start to finish it took roughly 75 minutes to complete everything. Highly recommend! Thanks Shod & Ryan!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the kind review Louie and congratulations on your new car! Please come see us next time you’re in the market for your next vehicle!

The process was very easy and everyone there was kind and

The process was very easy and everyone there was kind and helpful I would totally recommend them for your next car purchases excellent prices

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the kind review and congratulations on your new car! Please come see us next time you’re in the market for your next vehicle!

I have bought three cars from this dealership and I have

I have bought three cars from this dealership and I have not been disappointed! Excellent!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the kind review and all the repeat business! We sincerely appreciate it! We hope to work with you on your fourth vehicle when the time comes!

My son and I recently bought a car from The Internet Car

My son and I recently bought a car from The Internet Car Lot on 72nd. We’ve had it a month and have put over $1500 worth of work already in it and come to find out, it’s not even remotely fixed yet. Buyer beware!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi Christie, your son has a warranty on his vehicle. We're certainly sorry there have been repairs needed but we're glad to see he has a warranty to cover them when/if they occur. We're always glad to assist with any repairs as well or assistance working with the warranty company. Please feel free to contact our Service Center in downtown Omaha for assistance. Thank you.

Consumer response

Yes, the warranty has helped, but should we have had to put in over $1500 in a months time? We were told this was a clean title, no way, there should not be this many problems with a clean title. The mechanic that worked on the vehicle said that it looked like the vehicle was in some kind of accident based on the condition of the undercarriage.