Auto Land Fredericksburg

Reviews

3.0 out of 5 3.0
2 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    May 26, 2018

    I contacted them from Southern Richmond VA and asked if I could come look at a car. But before I head that way, I asked if they could tell me if there... are any issue with the car so I can decide if I want to drive 1.5 hours one way. I was informed, there were no issues. Once I arrived and before they even started it up, I was told the noise I'm about to hear is the heat shield. Immediately on start up the noise was a very very loud rattle. Beyond that, I decided I'd test drive, then I noticed the whole rear end was horrible vibrating due to possibly a bad shock-absorber or control arm. And once I picked up speed over 40mph a wheel bearing noise was howling. This continued on with the A/C barely working and the interior sun roof was hanging fabric from it. The car was not what I had expected. So I got back to them and asked why they didn't inform me on these issues before I drove all this way. And having lied that everything was perfect. I was told it's just minor issues, so they did not feel it was necessary to inform me. I told them I am most likely not interested. And as I said that, he walked away towards his office without saying anything or a simple I'm sorry for your troubles. Just completely rude. At least I learned that I will not drive that far to look at a car anymore.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 5.0 out of 5
    March 10, 2017

    Great location to see lots of cars. Found out they have two sites and even more cars. Helpful staff and clean building.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

Auto Land Fredericksburg

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