Reviews
Much better service and staff than previous dealership I
Much better service and staff than previous dealership I had dealt with for years. One meeting with sales people convinced me to switch to Crest.
Much better service and staff than previous dealership I
Much better service and staff than previous dealership I had dealt with for years. One meeting with sales people convinced me to switch to Crest.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Ronald, we're pleased to hear everything was completed to your satisfaction! Please let us know if there is ever anything else we can do for you! Safe travels!
My sales person Lila was patient, very knowledgeable and
My sales person Lila was patient, very knowledgeable and got right to work to help me get my car
My sales person Lila was patient, very knowledgeable and
My sales person Lila was patient, very knowledgeable and got right to work to help me get my car
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!
I always receive great service from Crest Ford.
I always receive great service from Crest Ford. My salesperson is Lilana Dedvukaj and she is amazing, through, patient and very knowledgeable.
I always receive great service from Crest Ford.
I always receive great service from Crest Ford. My salesperson is Lilana Dedvukaj and she is amazing, through, patient and very knowledgeable.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Markeytta, we appreciate your positive review about your recent experience with us! Please let us know if there is ever anything else we can do for you! Safe travels!
Our Sales person always exceeded my expectations for
Our Sales person always exceeded my expectations for another lease vehicle. He has been very professional about finding the right the right vehicle with the options needed.
Our Sales person always exceeded my expectations for
Our Sales person always exceeded my expectations for another lease vehicle. He has been very professional about finding the right the right vehicle with the options needed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi David, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If there is anything else we can do to assist you, please let us know! Take care!
Car took on a large amount of water during a heavy rain,
Car took on a large amount of water during a heavy rain, keys had stopped working. They had the car about 3 weeks, but completely dried it out, ordered new parts, vacuumed and washed it. Helped pay my loaner and because I didn't file a claim cut my bill in half. Fantastic Customer service and Mechanics
Car took on a large amount of water during a heavy rain,
Car took on a large amount of water during a heavy rain, keys had stopped working. They had the car about 3 weeks, but completely dried it out, ordered new parts, vacuumed and washed it. Helped pay my loaner and because I didn't file a claim cut my bill in half. Fantastic Customer service and Mechanics
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!
The service at Crest has always been good and within the
The service at Crest has always been good and within the estimated time. They have always offered a ride to and from the dealership for me. The free coffee and water while you wait is always nice also !
The service at Crest has always been good and within the
The service at Crest has always been good and within the estimated time. They have always offered a ride to and from the dealership for me. The free coffee and water while you wait is always nice also !
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi James, your comments keep us motivated and working hard for all our guests! At Crest Ford, Inc., we value our customers and we look forward to seeing you on your next visit. Take care!
Escaper Purchase
Jasmine was great, spent quality of time with my daughter a first time car buyer
Escaper Purchase
Jasmine was great, spent quality of time with my daughter a first time car buyer
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Anthony, thank you for taking the time to leave us your response to our staff's outstanding customer service! We hope to be of service to you again! Take care!
New Lease
As usual it was great. Everything was ready for me and my salesperson went over the new features with me that were different from my 2022 Escape. This is my third lease with this dealership and this salesperson who takes excellent care of myneeds.
New Lease
As usual it was great. Everything was ready for me and my salesperson went over the new features with me that were different from my 2022 Escape. This is my third lease with this dealership and this salesperson who takes excellent care of myneeds.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Scam. Stay away from them.
I bought Range Rover which had Suspension issue. They did not let me know and put AS IS in the paperwork. Now they are not willing to fix the issue and saying you bought a car AS IS. Totally unprofessional attitude. Please stay away from them.
Scam. Stay away from them.
I bought Range Rover which had Suspension issue. They did not let me know and put AS IS in the paperwork. Now they are not willing to fix the issue and saying you bought a car AS IS. Totally unprofessional attitude. Please stay away from them.
- Customer service 1.0
- Buying process 2.0
- Quality of repair 2.0
- Overall facilities 2.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Iftikhar, we are so disappointed to learn of this situation you have described. Please reach out to Sam Haynes at (586) 834-2535 or samh@crestag.com when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.
Long time without vehicle
They have had my car two full days and never called to let me know what the diagnosis was. I called twice and was given the run around. I am (callously) being told that I might hear back on Monday. That doesn't include time to actually fix the problem. Only leave your vehicle at Crest Ford in Centerline if you don't need a vehicle for about a week or so. Wishing now that I had taken it to my usual trusted repair shop. I stupidly thought that the dealership could diagnose the problem quicker and would have the courtesy to let me know if there were going to be delays. I specifically asked what time I should expect a phone call in the afternoon and was told "It probably won't be that soon." I never thought that meant they would keep my car for days without letting me know what was going on.
Long time without vehicle
They have had my car two full days and never called to let me know what the diagnosis was. I called twice and was given the run around. I am (callously) being told that I might hear back on Monday. That doesn't include time to actually fix the problem. Only leave your vehicle at Crest Ford in Centerline if you don't need a vehicle for about a week or so. Wishing now that I had taken it to my usual trusted repair shop. I stupidly thought that the dealership could diagnose the problem quicker and would have the courtesy to let me know if there were going to be delays. I specifically asked what time I should expect a phone call in the afternoon and was told "It probably won't be that soon." I never thought that meant they would keep my car for days without letting me know what was going on.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, we are so disappointed to learn of this situation you have described. We would like the chance to talk to you further so please do call Sam Haynes at (586) 834-2535 or samh@crestag.com at your earliest convenience so we can work with you to make this right. We hope to hear from you.