Reviews
Write a reviewI made appointment for very specific service work, not
I made appointment for very specific service work, not asking for diagnostic procedure. The service manager wanted to do the diagnostic step, but not necessary for what I expected to be done. They did what I asked, offered some useful advice on status of my auto, and we were done. I am disappointed a very basic malfunction of one component was not noticed or mentioned in the course of doing the work. I would have appreciated learning that obvious service work was needed for this component but they apparently felt since I didn't allow them to do thorough diagnostic procedure that I wasn't deserving of the information. I will not return here for service because of this, but they probably have their reasons.
They never tell me the truth.
They never tell me the truth. Unprofessionallyt they try to take my car by trading it or giving me less than its value. They also charge me more than customers. They also took my ford escape by telling me it will cost me to fix more than it was worth. They are thieves.
Never trust their service because they will never tell you the truth
The service was excellent.
The service was excellent. The advisor was prompt, informative and easy to deal with. The prices were comparable to other shops I have been too.
Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests, and we are proud that this was received during your time spent with us.
Always pleasant to deal with and love the courtesy car
Always pleasant to deal with and love the courtesy car experience (good driver). Only issue I had was they forgot to run my car through the wash when it was done - they did that, though, when I mentioned it.
Thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Explain things well and done when promised.
Explain things well and done when promised. Courtesy rides work out great and save lots of time.
We cannot tell you enough how much we appreciate our team. They do a fantastic job, and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future.
Great service!
Great service! Friendly, knowledgeable, and professional. Offered a ride where we wanted to go and picked us up later. Quoted prices for services that we needed. Very helpful. Our favorite place to go for all our truck needs!
Hello, thank you for your kind words and this wonderful review! Please don't hesitate to reach out to us if there's anything more we can do!
Had my vehicle for an entire week.
Had my vehicle for an entire week. When I drove it home it was still smelling like gas! Very disappointed!
Thank you for reaching out to us. We regret to hear about the situation you have described. Please contact Phil Waxon at pwaxon@tenvoordeford.com so we can work with you to make this right.
Professional.
Professional. Courteous. Offered me a quote for tire replacement. Will recommend to others. Enjoyable. Could uuse $100.00
Thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Tim was so kind in quick lane!
Tim was so kind in quick lane! Thank you for the great service and we will be back again!
Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business, and look forward to your next visit! Take care!
Very good service.
Very good service. I received timely notifications about the appointment. The porters are very friendly.
Our team always strives to deliver a great experience, and we are glad to hear this was the case with your visit! We hope you have a great day!