Reviews
Write a reviewOur salesman George was incredible to work with.
Our salesman George was incredible to work with. However the big sale that you had going on when I purchased my vehicle was not conducive to a good experience. The outside salesman that grabbed us was condescending at best. Thankfully George found us for our scheduled appointment and made the experience great.
The fix is five stars, the service tech charges are
The fix is five stars, the service tech charges are shady. The way it was explained to me is, they charge $125 for diagnostics of each issue your vehicle has. For instance, if you have a sensor that’s an issue and a tire issue the diagnostic fee is would be $250 on top of any fix… I had a backup sensor issue and they couldn’t get it to activate (I sent them three videos of it going off randomly)… they charged me the diagnostic fee when I took it back the second time.
Thank you so much for your business and your honest feedback. We really value your input, and we are always looking to make improvements. Thank you again and if there is anything else we can do, do not hesitate to contact us.
It is clean friendly place with quick and great service
It is clean friendly place with quick and great service and great coffee Ford F150
Thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Crap and you don't want to hear what I have to say about
Crap and you don't want to hear what I have to say about this dealership
We are disappointed to see your low rating. If you could provide more information to us, we would be more than happy to try and make this situation better. Please contact David Rodriguez at drodriguez@tenvoordeford.com at your earliest convenience. We hope to hear from you soon.
They couldn't find the problem for four service visits
They couldn't find the problem for four service visits and kept giving me lame reasons for the problem
We appreciate you bringing this experience to our attention. If you are willing, please contact David Rodriguez at drodriguez@tenvoordeford.com so we can work towards a resolution. We look forward to hearing from you.
They sold me the truck with the electrical problem. I brought it in and they replaced the battery. It only got worse and each time I brought it in they said there was no problem. Finally when it wouldn't start they kept it until they found the problem and told me my $3000 service contract didn't cover it and Tenvoorde didn' feel any responsibility. They stuck me for $1300+ for something that was there when I bought it. I guess with Tenvoorde it's "Let the Buyer Beware. I feel I shouldn't have to pay for something that was there when I bought it
I think a dealership that’s really honest goes a long way
I think a dealership that’s really honest goes a long way in my book.
Thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Mike the service person is professional and cares about
Mike the service person is professional and cares about my vehicle being serviced properly. He keeps me informed of progress of my vehicle while it’s being serviced.
Thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
We love this dealership.
We love this dealership. They always try to give you the best customer experience possible.
Thank you so much for your review and feedback! Exceptional customer service is what we strive to provide our customers on a consistent basis. Thank you for your continued patronage & we look forward to serving you again in the future.
What can I say.
What can I say. it was great! Personable, prompt and strait forward. Thank you. Mark
Thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
George did a great job.
George did a great job. Really put a lot of effort into my purchase. Thank you.
Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business, and look forward to your next visit! Take care!