Serra Honda Grandville

Antoine was the 1st person I talked too about a certain used car i was interested in. He was very professional, courteous, and knowledgeable. I didn't buy on my first visit. He called me that night and followed up a couple days later to see if I had any questions or concerns, unlike 2 other dealerships that had similar vehicles. He wanted my business. I gave it to him and would do so again.

Aaron was great in selling us our new car! He helped us a lot with all the details.

Sheldon went above and beyond to assist our purchase of a used Honda Pilot. I definitely would purchase again from Serra Honda.

Brian replied quickly and tried to meet my needs. I would recommend him and use him in the future.

I do not think a dealership should be allowed to schedule a test drive for a vehicle and then sell the vehicle before the person that wants to test drive it gets to. I understand first come first serve to an extent but still it's very disappointing.

Excellent sales approach, friendly staff. Jerry kept up with me changing my mind overnight, went in early and secured a car that was better than what I was initially looking for, at the price I planned on paying for a pre-owned vehicle. Test-drive, changed my mind, financing, new car in less than 24hrs. Zero issues.

Great people to deal with! Eden was simply the Best. I never felt pressured and she made sure I got what I wanted!!

If I could give them a zero I would the people were very pushy bought a truck and that was it got there warranty what a crock of bull that was driving it home the check engine light came on we will fix it yeah right took it back we don't do ford's why sell them ? Took it to a dealer ship the dealership got it running right 2 weeks later when you morons found out we will by it back get real they never wanted to help settle the deal never again but holes & crocks

I went to this dealership for the first time, I believe on 9/26/2020. I looked at a Vehicle. During the process, I was told they don't haggle. They offered me a paltry $880 for my used vehicle, even though another dealership offered me $3500. After going home, and calling the next day, I was told the vehicle was sold. 3 days later I get a call from Vern Johnson(dealer) saying the finance fell through. It seems weird it took 3 days for them to waste on an unqualified buyer, but I was told it happens all the time. So I rush back to look again. I told Vern I had found a recall on the vehicle the first time I looked, even though Vern said there was none. When I went back the second time, I also noticed the wheels had changed. I mentioned the tires and Vern, and his manager tried to convince me, a woman, that the old tires were found to be faulty, when It was never mentioned the first time I stopped. He would have sold that to me with those tires, but had switched them, in the 3 days, since my first visit. I mentioned the clear coat chipping on the front end. Vern said they don't paint things. Only touch up, as he pointed to a guy working outside, at the end of the used car building. He went in to look at something, as I watched a guy spray white paint on a vehicle, and watched the paint fly in the wind, across the used car lot. Vern also mysteriously found the recall, he tried to claim wasn't there. vern also said one more thing-they put no money into any trade-ins, if possible. They're in the business of making money, not being honest, in my opinion. Vern lied right to my face, multiple times. Unless you are forking over a lot of money for a car, that is certified, or under great warranty, I would not trust this place at all.I left, and I'm never going back.

We had a Great Experience with our Our Salesperson - Pete Seif! He was personable & very helpful with helping us select our new Vehicle - Smart..knowledgeable & answered all of our Questions! Everything was handled very efficiently by Pete & other Team members…including a Trade In - Would highly recommend Pete if you visit Serra Honda! We appreciated his Expertise & willingness to go the “Extra Mile” Thank You!!