Mercedes-Benz of Pittsburgh

Mercedes of Pittsburg listed a car on here. I call up willing to pay full asking price. Sales associate Kirk told me the car hasn't sold but they will sell it locally. If they can't sell it locally then they will call me. If you list the car on a national car site it should be available nationally. Frankly I believe this is not truth in advertising. Their website even talks about virtual tour etc for selling online. I guess that's only for worn out and overpriced cars. FWIW the car was priced exactly at Market.

Bought a beautiful pre owned CL550 from 900 miles away!! Darien Lux took care of everything and kept me extremely satisfied. What a wonderful purchase experience Mercedes Benz of Pittsburgh provided. Thank you Darien Lux.

They low balled my trade, another dealer offered 40K and they offered 34K. He proudly showed me the "Cash" value from KBB on my car, which is way under trade value. They were asking the retail for the used car I was interested in and it was a very nice car. It was after 5pm and I asked the salesman if I could have the night to think about it as I was very interested in the used car. That is when he informed me that the car was already sold to an internet buyer but he would sell it to me if I committed right then on the spot. I imagined he was bluffing so I said I would call him before 9am the next day. In any event less than 30 minutes later he called me to gleefully tell me the car was sold! What a waste of time and effort! It it was sold why did he bother showing it to me?

The best experience I’ve ever had at a Mercedes dealership. Thank you for being so wonderful!

Very poor promises not kept. Took delivery and automatic trunk still does not close. Was lead to believe that car was certified pre owned, was not, had a TST treatment application cam out looking worse. Madison, Andy, and Elisha were five star; Dealership none.

always clean and well maintained...even moreso with covid protocols. they clean between clients and everyone is masked, santizer at every station, and overall felt great.

Great place if you don't mind walking in and throwing down whatever payment they tell you. If you do mind then expect it to be an exhausting experience that is typical of a car dealer in 1988. This is not something that I would expect in 2021 from Mercedes. There is no transparent pricing or upfront honesty. Simply some weird ideas of how a high residual value makes a lease cost more than one with a low residual value. Basically, how can we rip off the educated consumer and pretend we don't know what we are doing deal. I dealt with two separate sales members and both were very unknowledgeable about incentives, payments, etc. It is almost as if they actually tried to make this experience that difficult. My opinion is to stay away and deal with other dealers that are easier to access and do not mind using this new thing in 1996 called the internet.

Even though I did not buy the vehicle I went to look at, I was treated with the utmost respect by the dealership and Chris, the salesman who worked with me. You can definitely tell the difference between sales people when you go to a Mercedes Benz dealership! I only wish they could have certified the Subaru Ascent I looked at because it was really a great deal. When I look for my next vehicle, it will include looking at Mercedes Benz because the cars they had were stellar! Just not the right time this time! Thanks for the experience!

I purchased a 2019 350 Mercedes on February 22 of this year. I made the first payment on the day I purchased it. For some reason they scheduled my next payment two weeks later on March 7. Well March 7 came and I had no paperwork to make a payment. Well it was March 18th when I realized that I should have made a payment figuring that you normally make your first or second payment 30 days after purchase. Anyway I called Mercedes Benz Financial Services and they told me they had no record of me purchasing a vehicle. So I called Rahal’s in Pittsburgh and asked to talk to the financial manager Brady, got a voicemail of course explaining the problem and asked him to call me ASAP so we could get this straightened out, no call back. I then go a text from the young woman we bought the car from Natalie saying there was a mistake and they were sending a new lease fedex for me to sign and send back, no explanation. I got the new lease the next day, a Friday and a text saying it was wrong also and they were going to send another. I texted back that I wasn’t signing anything till someone explained what was going on. Well on Monday I got another lease and a phone call from Taylor telling me that there was a mistake as to the excess mileage and that’s why the lease failed to go through. I asked why it had to be me that brought this to attention, his reply was that they should have caught it. He said he needed a check for the already late payment of March 7th and put it with the signed lease and said fedex it back which I did. When I talked to Mercedes Financial they said it would take two weeks to process the paperwork which would probably make my second payment late. Taylor said no only three days, who do you believe. I told Taylor I’m 75 years old with a 800 Credit score and never a late payment so I don’t want this to go down as a late payment he assured me it wouldn’t, we will see. I’ve bought many cars in my life and never had an experience like this. I told them they really dropped the ball first not seeing there was a problem and the poor response I got in trying to get it solved. I am very disappointed about the whole incident and would think long a hard before I would recommend them to anyone. Their response or lack of was not the type of professional service I would expect from any car dealer and especially Mercedes Benz.☹️

I had a great experience at this dealership. Very professional and such a fast reply , also the manager followed up to make sure I was happy. I will be recommending this dealer to my family and friends.