Reviews
I have always been greeted with friendly, caring service
I have always been greeted with friendly, caring service representatives. My vehicle has 100K miles and I attribute a lot to the good service I've received from Fox Toyota.
I have always been greeted with friendly, caring service
I have always been greeted with friendly, caring service representatives. My vehicle has 100K miles and I attribute a lot to the good service I've received from Fox Toyota.
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Noreen! It's wonderful to hear that our team at Fox Toyota of Rochester Hills has been providing you with friendly and caring service. We appreciate your loyalty and are thrilled to have played a part in keeping your vehicle running smoothly!
Very nice personnel, quick service, keep me posted as to
Very nice personnel, quick service, keep me posted as to status of repairs and fixed with what was exactly wrong with the car.
Very nice personnel, quick service, keep me posted as to
Very nice personnel, quick service, keep me posted as to status of repairs and fixed with what was exactly wrong with the car.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi LB! We're delighted to hear that our team at Fox Toyota of Rochester Hills provided you with quick and transparent service. Thank you for sharing your experience, and we're here whenever you need us!
Professional, polite and fair.
Professional, polite and fair. I wanted a particular car while trading in a vehicle I owned, and they handled all aspects promptly and with care.
Professional, polite and fair.
Professional, polite and fair. I wanted a particular car while trading in a vehicle I owned, and they handled all aspects promptly and with care.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Thudium! We're delighted to hear that your experience at Fox Toyota of Rochester Hills was professional and seamless. Thank you for trusting us with your trade-in and purchase. We appreciate the feedback!
Excellent customer service, have been going to this
Excellent customer service, have been going to this dealership for many years. Chase is an excellent representative for Fox Toyota. He provided us with what we needed in record time. Thank you for the excellent service.
Excellent customer service, have been going to this
Excellent customer service, have been going to this dealership for many years. Chase is an excellent representative for Fox Toyota. He provided us with what we needed in record time. Thank you for the excellent service.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your continued loyalty to Fox Toyota of Rochester Hills! We're delighted to hear that Chase provided excellent service and met your needs promptly. We look forward to serving you again in the future!
The service representative today May 19 was very
The service representative today May 19 was very informative. Fantastic customer service ! I will be coming back for additional repairs I had considered on doing elsewhere ! 5 stars for my rep today .
The service representative today May 19 was very
The service representative today May 19 was very informative. Fantastic customer service ! I will be coming back for additional repairs I had considered on doing elsewhere ! 5 stars for my rep today .
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that our team provided you with fantastic customer service at Fox Toyota of Rochester Hills. We look forward to assisting you with any future repairs!
Joshua is wonderful sales person at the Toyota
Joshua is wonderful sales person at the Toyota dealership. He took care of me very well.
Joshua is wonderful sales person at the Toyota
Joshua is wonderful sales person at the Toyota dealership. He took care of me very well.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're happy to hear Joshua took great care of you during your recent visit here at Fox Toyota of Rochester Hills! Thanks so much for your business and please don't hesitate to reach out if we can be of service again in the future!
The service was completed in a prompt and professional
The service was completed in a prompt and professional way. My car was washed and paperwork recorded all services..
The service was completed in a prompt and professional
The service was completed in a prompt and professional way. My car was washed and paperwork recorded all services..
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad to hear you had a prompt and professional experience at Fox Toyota of Rochester Hills. Thanks for sharing your feedback!
Poor customer service, demanding for upfront payment,
Poor customer service, demanding for upfront payment, this’s the only place have seen after paid only they do the car oil change and tyre replacement service. If customer not paid upfront they don’t allow to sit over there this’s place is extremely horrible, don’t expect any shuttle service from here even shuttle service car standing outside they are lying, when I went to request one of the manager then he came and helped me get shuttle service.
Poor customer service, demanding for upfront payment,
Poor customer service, demanding for upfront payment, this’s the only place have seen after paid only they do the car oil change and tyre replacement service. If customer not paid upfront they don’t allow to sit over there this’s place is extremely horrible, don’t expect any shuttle service from here even shuttle service car standing outside they are lying, when I went to request one of the manager then he came and helped me get shuttle service.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Kumar, I'm sorry to hear about your experience with our service process and shuttle availability. We strive for transparency and convenience in all customer interactions, so it's concerning to read this feedback. If you have any further questions or need assistance, please feel free to reach out directly. Thank you, Justin Garofalo - Service Manager - 248-710-1814
They are always fast and professional, taking the time to
They are always fast and professional, taking the time to explain everything and answer any questions
They are always fast and professional, taking the time to
They are always fast and professional, taking the time to explain everything and answer any questions
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that our team at Fox Toyota of Rochester Hills provided fast and professional service while addressing all your questions. Thank you for the positive feedback!
Our salesman Craig was very helpful and accommodating.
Our salesman Craig was very helpful and accommodating. I’m very specific with what I’m looking for and he worked to find it. I recommended Craig to my brother who is also in the market for a new vehicle. The Finance guy however, was more focused on selling extended warranty instead of discussing the loan information and finding the lowest rate for me. He did not give me the interest rate until I asked and bank was not mentioned until I asked. These are basic loan information that are important for the customers to know before signing any documents.
Our salesman Craig was very helpful and accommodating.
Our salesman Craig was very helpful and accommodating. I’m very specific with what I’m looking for and he worked to find it. I recommended Craig to my brother who is also in the market for a new vehicle. The Finance guy however, was more focused on selling extended warranty instead of discussing the loan information and finding the lowest rate for me. He did not give me the interest rate until I asked and bank was not mentioned until I asked. These are basic loan information that are important for the customers to know before signing any documents.
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- Buying process —
- Quality of repair —
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- Overall experience 3.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience. It's great to hear that Craig was helpful and accommodating, but I'm sorry to learn about the issues with our finance department. We strive for transparency in all aspects of the buying process, so I appreciate this feedback as it helps us improve. If you'd like to discuss any concerns further or need assistance, please feel free to reach out anytime. Thank you, Rob Shastal - General Sales Manager - +1 (248) 710-1738