Mills Honda

my husband bought a truck a in february (8 months ago), and we were told it had higher mileage but they were comfortable selling it because it had a super good service history and was super reliable. They told us it was worth around 15k but we managed to get it for 13-14. Within a couple weeks the issues started. the truck was riddled with electrical issues that if the light was cleared on the dash would be unnoticeable until they acted up again. The electrical issues affected the power steering, 4 wheel drive, stabilitrack, and more. at times these issues would make the truck completely undrivable and it would not turn on on occasion. we sent it to a local shop 3+ times and they couldn’t fix it, so we sent it to a chevy dealership 4-6 times. each time they “fixed” an issue but the main electrical issue kept acting up. Realistically it spent more time in shops that on the road, so it didn’t gain that many miles, and my husband put thousands into fixing it repeatedly. This so called “reliable” vehicle was so u reliable that he had to borrow vehicles from family members to get to work, get rides anywhere, etc. He finally called the Mills Honda Dealership to see if they would work with him. They said they wanted him to stop in and they would help find a solution. He mentions he has the recipes to prove the issues on the truck and how it has been ongoing since he bought it over the phone and that it started right after he purchased the vehicle from them. We get there and the salesman takes 2 minutes or less to look at the truck. He refuses to look at any of the receipts or proof. We go inside and meet with the salesman and the financial advisory. they look at us and tell us the best they can do is $3000, on a vehicle they told us a few months earlier was $15000 because it was so reliable. They refuse to work with us at all or look into the issues the truck had/repair work done. My husband asked if he could look at any of the vehicles in stock, hoping they would give him a deal if he traded it in and the financial advisor and sales man looked at each other and snickered at us, and then said we could not afford another vehicle with the loan on the current truck. The salesman eventually showed us a few vehicles but the financial advisor kept saying we would not be able to finance them. Which, he could have gone about it a much more respectful way. They belittled us, laughed at us, disrespected us, were not willing to listen to anything we had to say, and sold us an unreliable vehicle and will not take any responsibility.

I purchased a car cargo topper from Mills Honda last August and when I went to use it Labor Day weekend to return to Florida it was discovered that one of the hinges wasn’t attached which caused some major problems. I called and left Mills Honda a voicemail regarding the issue. They advised me to take it to my local Florida Honda dealership for repair but unfortunately they refused to touch it because I didn’t purchase it from them. Mills said that when I returned this year to bring it in and they would fix it. When I returned, I did bring it in and Corey, the parts manager, came and fixed it himself personally. My husband and I have purchased vehicles every 2-years from Mills Honda and will continue due to their customer service. Thank you Mills Honda of Baxter 👍

My vehicle was past due for oil change and the service dept worked in during their busy schedule. Very grateful for that.

Box was checked for the air filter being checked for standard oil change. This was not the case, filter was filthy. Low miles Like new car, no way filter was even looked at for at least the last two oil changes.

I recommend this service, everyone always very polite, I will keep coming back. Thank you again!

Really nice and relatable and helpful in getting what I needed. Very fun staff and clean building.

Nice people and quick and honest service. I was treated very well and given good advice.

Continue to have high quality service at Mills Honda. Efficient and friendly people to deal with.

Very pleasant. Very efficient. I wish the service person had told me that there was a charge for using the credit card. I had a check book with me. Nothing was said until I noted the amount for the card was more than the service.

My experience was excellent! Tyler and Fred were both amazing 🤩 Prompt service and this is my 7th leased Honda from Mills.