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Ellas Auto Outlet, Inc

(144 reviews)

Reviews

(144 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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I sent them a memo twice and they never called me back or

I sent them a memo twice and they never called me back or emailed me back.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Lies all the way to the bank! Avoid this business

If I could give them 0 stars, I would. They sold me a car with a bad transmission and lied about it throughout the entire process. Wouldn’t take my phone calls nor would they stand behind their words. I would warn every single person to avoid this business at all costs!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
2 people out of 2 found this review helpful. Did you?
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BAD BUSINESS DONT PURCHASE

The business false advertising their vehicles.I went to purchase a car it’s had 52,000 miles but the vin said 191,000 don’t purchase any vehicle from this dealer

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
5 people out of 5 found this review helpful. Did you?
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They Lied about 6 months Warranty garuanteed

Don’t be deceived and waste your money here. The 6month warranty is a lie and is nowhere on their website. They make you sign a contract that says after you buy the car, nothing else is their responsibility. They are scammers and fraud. My car is a lemon.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
5 people out of 5 found this review helpful. Did you?
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My experience was they didn't have the vehicle available...

My experience was they didn't have the vehicle available even though it was on the website, after filling out the credit application, they said they were going to call me back with a vehicle. Never called. I called a few more times and never got the attention I needed. They don't seem to want to sell you a vehicle

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Good customer service.

I bought 2 vehicles from this dealer within 4 months of each.They dont finance or atleast they didnt in 2019.Still have both vehicles.pointed out some things getting done on both vehicles,and the owner took care of it. Very good people to deal with.Will buy again from them .

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
2 people out of 4 found this review helpful. Did you?
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Establishments didn’t seem welcoming. Treated by a guy...

Establishments didn’t seem welcoming. Treated by a guy wasn’t very professional. Felt like I was back on the block. Was told the truck was already sold. If vehicles are sold, they need to be removed

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

The Worst Purchase Ever!!!!

NOTHING BUT ISSUES SINCE THE DAY I PULLED OFF THE LOT DO NOT BUY FROM THIS DEALER ABSOLUTE WORST POOR CUSTOMER SERVICE. THEY ARE UNPROFESSIONAL

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 2.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
8 people out of 8 found this review helpful. Did you?
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highly questionable

I called about a vehicle posted over 3 weeks ago. They told me that car had already been sold. That car has remained up advertised for sale to this day. If that’s how they operate you can rest assured they don’t do more important things correctly.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
4 people out of 4 found this review helpful. Did you?
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This is the worst dealership in the world they like to...

This is the worst dealership in the world they like to take peoples hard earned money and get a car that only last 2 months never t Return phone calls dont keep there word never got a title to my car and was told to go xxxx myself by al what a nice guy!!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Consumer response

They are crooks