Rusnak/Westlake Porsche

We picked up our new Porsche Macan Turbo last week (1 June 2020) after a wonderful, honest, speedy, well informed, and forth-right purchase experience.... You may wonder why the one-star review - it is because this experience was NOT with Marty Goodman and Rusnak but with another Brand Representative with another dealer Our experience with Mr. Goodman was almost the polar opposite of what I just described. We began our purchase April 2019 and asked for quotes for the Macan S through the Edmunds.com purchase referral. We received 3 responses including from Mr. Goodman at Rusnak. Being our closest dealer we decided to go forward with him and Rusnak. We soon found out that the Turbo would be released later in 2019 so decided to hold off until pricing and specs were available later in 2019, which happened around October. Once that was available we visited with Mr. Goodman and gave him a deposit check in early October 2019 for a deposit on a Macan Turbo we put together with Porsche Car Configurator. We were aware of delays in the availability of the Turbo and were willing to wait for an allocation. We periodically (monthly) reached out to Mr. Goodman for updates, always asking to be kept posted, always told he would, but seldom (or ever) did he reach out to us without us asking first. In December 2019 we were beginning to lose patience and I mentioned that to Mr. Goodman. Soon after I received a call from the Rusnak Sales Manager promising "you're first on the list [for an allocation]." This did go a long way to ease our concerns. Fast forward to January when I got an e-mail from Mr. Goodman (again in response to an e-mail from me and not spontaneous) saying "I got your latest build, I have a July allocation with a September/October delivery. Let me know that it's OK and we will go ahead and build it," This is a far cry from "you're first on the list" promised just a month earlier. Needless to say I was not pleased. I called one of the other salespersons who responded to my Edmunds.com request and was able to get a February allocation with May delivery for a lower price on top of that. My actual delivery was delayed because I elected to get the Los Angeles Delivery and that was affected by COVID-19. This is a far cry from a September/October quote from Mr. Goodman. Needless to say we felt we were not treated fairly, nor kept informed (without requesting) in this experience.

I had messages popping up on the screen about steering, engine, and others. Being in the middle of this pandemic lockdown I delayed having looked at. I... called Steve Ellis and he advised to give it a few days to see if computer reset. It didn’t and I txted Steve he setup an appointment, and it got taken care of. Skip was there since it was Steve’s time off. Everything was organized, it took only a few minutes to drop off the care pickup a loaner and be away. Picking up was again easy and fast. Truly a professional operation. Under normal circumstances I would see Marty and Catch-up with him, another professional.

The day I arrived at Rusnak, was just to check out a 911 Carrera seen onthe internet. Met with Gary Greenfield, salesman Adam the sales manager on duty.... They worked with me the best the could to purchase this vehicle. However, it just didn't work out for me. Gary then suggested a 2009 Cayman S. Test drove the vehicle and fell in love with the car. Traded in a 2009 Audi A4 Sline Cabriolet (beautiful car). Anyhow we worked out a great deal in order to fulfill a dream of owning a Porsche. Sales manager Adam worked with Gary to make this happen. The car is preowned certified vehicle and Rusnak made sure the car was in tip shape when I picked up the vehicle. In the meantime i was issued a loaner vehicle while the car was being detailed etc. Thanks to Greg Austin, finance for his services as well. Overall good experience.

Mark in sales was a pleasure to work with. My first Porsche buying experience could not have been better. I will recommend Rusnak to my friends

Rusnak is very professional. they completed the job timely and thoroughly and we are very happy. i would recommend this dealership to anyone that needs... service on their Porsche.

The true definition of excellence can be found at Westlake Porsche. Eric, Skip, and the entire service crew were in communication with me throughout the... entire service workflow. My wife came along with me for the first time to pick up my vehicle and on the way home she kept on praising the team at Westlake Porsche. Eric and team thank you so much for giving me peace of mind and being so knowledgeable. Thanks so much and keep up the great work!

The staff as always was very helpful and kept me updated throughout the whole process. With these difficult times I know you are running with a reduced... staff. Even so the service was excellent.

Eric and the service crew went out of their way to pick up, service, and the deliver our car as clean as humanly possible, as we are self quarantined due... to the circumstances.

Skip was great, fixed all of my concerns, and delivered me a clean car. The loaner car was super sanitized before handing it over. My wife is happy! I... would highly recommend Porsche Westlake. Well done from start to finish.

Professional, knowledgeable, painless buying experience during the corona times. Michael Rubin went above and beyond for me on a few things and created... loyalty. Marty was my sales rep and was very good.