Reviews
Write a reviewUseless
This place offered to buy my car for a grand. My car was worth two. After arriving they deliberately gave me a very low price. The customer service was horrible. And after driving to them I wasted not only time but money. And they didn't even drive the vehicle. This place is unimpressive. And I would rate them lower than a star. If you have a choice do not go to this place. You will be disappointed
Useless
This place offered to buy my car for a grand. My car was worth two. After arriving they deliberately gave me a very low price. The customer service was horrible. And after driving to them I wasted not only time but money. And they didn't even drive the vehicle. This place is unimpressive. And I would rate them lower than a star. If you have a choice do not go to this place. You will be disappointed
- Customer service 2.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great
Bought a nice Buick enclave that im loving so far. The rest of the services and buying process were easy enough and that was nice.
Great
Bought a nice Buick enclave that im loving so far. The rest of the services and buying process were easy enough and that was nice.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Michael F. Ricci
They had a 2006 SRX Egg shell white Cadillac that was listed in there add. Called them on the phone and spoke to Joe about this vech. They told me they were open till 7:00 and I should come have a look see ! I found the Cadillac to be EVERYTHING they said it to be ! After putting down payment on it Joe did the rest !!!! He even stayed over later then 7:00 pm as we live approx. 2.0 hrs away from them and my wife was a little late getting home that night. When we got there Joe had EVERTHING ready for us to go over the sales contract and sign and drive away !! Would buy from them again in a heart beat as well as tell others about how great they are to deal with !! Joe you are the man and hope to deal with you again sometime !!!
Michael F. Ricci
They had a 2006 SRX Egg shell white Cadillac that was listed in there add. Called them on the phone and spoke to Joe about this vech. They told me they were open till 7:00 and I should come have a look see ! I found the Cadillac to be EVERYTHING they said it to be ! After putting down payment on it Joe did the rest !!!! He even stayed over later then 7:00 pm as we live approx. 2.0 hrs away from them and my wife was a little late getting home that night. When we got there Joe had EVERTHING ready for us to go over the sales contract and sign and drive away !! Would buy from them again in a heart beat as well as tell others about how great they are to deal with !! Joe you are the man and hope to deal with you again sometime !!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Phenomenal customer service
The gentlemen at Bernie Caps were beyond wonderful. They did everything to help me. They gave me great advice and were honest about their vehicles. They did everything they could to get me the best deal and the best loan. I would definitely go back there.
Phenomenal customer service
The gentlemen at Bernie Caps were beyond wonderful. They did everything to help me. They gave me great advice and were honest about their vehicles. They did everything they could to get me the best deal and the best loan. I would definitely go back there.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
No clue
Wow I bought over 20 vehicles in my life and I don't know what went wrong here but this is a very unprofessional place sorry to report this is probably my first review I ever reported bad they actually try not to sell you a car instead of sell you one
No clue
Wow I bought over 20 vehicles in my life and I don't know what went wrong here but this is a very unprofessional place sorry to report this is probably my first review I ever reported bad they actually try not to sell you a car instead of sell you one
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
2008 Cadillac CTS
I purchased a 2008 Cadiallic CTS two weeks ago. Joe was a great help with the two minor issues he took care of everything liked promised. Love the caddy would definitely buy from again.
2008 Cadillac CTS
I purchased a 2008 Cadiallic CTS two weeks ago. Joe was a great help with the two minor issues he took care of everything liked promised. Love the caddy would definitely buy from again.
- Customer service 4.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Horrible warranty company
They sold us a vehicle that I am pretty sure they knew had major engine problems that were doctored up to sell. The warranty company they deal with will not fix any problem you have. They have an excuse for everything to not be covered. Only had the vehicle for a month before the engine was diagnosed as needing full replacement.
Horrible warranty company
They sold us a vehicle that I am pretty sure they knew had major engine problems that were doctored up to sell. The warranty company they deal with will not fix any problem you have. They have an excuse for everything to not be covered. Only had the vehicle for a month before the engine was diagnosed as needing full replacement.
- Customer service 3.0
- Buying process 4.0
- Quality of repair 1.0
- Overall facilities 2.0
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Very happy with the experience
I'm not big on buying from used car dealers based on horror stories I've heard from many people. I found a 2006 Subaru Baja at Bernies and they are hard to find so I had to take a chance on a dealer well I'm glad I did! I went to look at the car and there was no pressure at all I looked at the car as long as I wanted drove it and found a problem( it was minor but it's an 11 year old car with 140k on it) I brought it to the owners attention and he said he would take care nobproblem. They couldn't get it done before I picked up the car but I brought it back and not only did they fix it but also took care of another thing they found also no charge! Great work guys will be back for sure!!
Very happy with the experience
I'm not big on buying from used car dealers based on horror stories I've heard from many people. I found a 2006 Subaru Baja at Bernies and they are hard to find so I had to take a chance on a dealer well I'm glad I did! I went to look at the car and there was no pressure at all I looked at the car as long as I wanted drove it and found a problem( it was minor but it's an 11 year old car with 140k on it) I brought it to the owners attention and he said he would take care nobproblem. They couldn't get it done before I picked up the car but I brought it back and not only did they fix it but also took care of another thing they found also no charge! Great work guys will be back for sure!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
A GREAT DEAL ON A 2005 CADDY DEVILLE
I PURCHASED THIS 2005 DEVILLE FOR A GREAT DEAL. I WAS SATISFIED WITH THE CAR , PRICE AND SERVICE I RECEIVED. I WILL DEFINETELY GO BACK AGAIN FOR ANOTHER CAR. THE STAFF ARE A GREAT BUNCH OF PEOPLE TO DEAL WITH.
A GREAT DEAL ON A 2005 CADDY DEVILLE
I PURCHASED THIS 2005 DEVILLE FOR A GREAT DEAL. I WAS SATISFIED WITH THE CAR , PRICE AND SERVICE I RECEIVED. I WILL DEFINETELY GO BACK AGAIN FOR ANOTHER CAR. THE STAFF ARE A GREAT BUNCH OF PEOPLE TO DEAL WITH.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
06 subaru forester
Bought 2006 Subaru forester on a great deal . Joe Neri , dealer , was most helpful and accommodating, considering I had 2 dogs in tow. I did have to have a couple repairs taken care of since purchasing, but i'm satisfied with the car and it is definitely dog-approved! I would visit Bernie's again on my next used car quest.
06 subaru forester
Bought 2006 Subaru forester on a great deal . Joe Neri , dealer , was most helpful and accommodating, considering I had 2 dogs in tow. I did have to have a couple repairs taken care of since purchasing, but i'm satisfied with the car and it is definitely dog-approved! I would visit Bernie's again on my next used car quest.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Joan thank you very much for the kind words from all of us at Bernie Caps Auto Sales we wish you good luck with your Subaru i i can ever do anything for you your family or friends ust give us a call. Thank you Joe