Jay's Auto Sales & Repair

2.3 out of 5 2.3

Reviews

2.3 out of 5 2.3
20 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    May 20, 2019

    Worst service ever! JAY'S AUTO charged my parents over $1200 for repairs and didnt fix the problem. On top of that the car was released with major safety... concerns like the tires being so dry rotted they risk failure. The labor was way overcharged. The check engine light was still on. The car still clunks and shakes. Oh and not to mention the transmission is going. None of these issues were addressed before charging my hard working father a ton of money. I'm ashamed for them that they would release this car to my 70 year old father in this condition. Your business is a disgrace. *update* after going down there and asking questions the manage Justin became very rude, questioning why i didnt do the repairs myself, continued to tell me the tires arent a safety concern but yet they repaired things that qerent a safety concern. Both him and the tech got in my face. The girl in the office was laughing while im making the complaint. The car is still misfiring and was not repaired. After asking to speak with the owner i was threatned with the police for trespassing. Jays Auto has gone way downhill. Threatning the police on a customer that just spent 1300 is pathetic. Own up to your shady business practices. I recommend no one bring their car for repair. Questionable business practices and unsafe repairs. Not a good combination

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 1.0 out of 5
    January 5, 2019

    Worst experience by far. Jay promised a friends car would be done before Christmas. Upon finally getting the car, after the date promised, there were many... flaws. They were asked to swap the motor and after a drive around the block we discovered that the spark plugs were drastically incorrect. After changing those, we hoped we solved the problem but that wasn't it. The car is smoking extremely out of the exhaust and there was a stripped bolt, which we had to tap and die ourselves. We also found out there was barely any oil so we decided to do an oil change. The oil was very black and the filter was messed up. We went to Jays Auto in efforts to fix the car but after our encounter with Jay we will never be going there again. Jay immediately lost it and started to swear and yell at us, 3 TEENAGERS, as if we were the source of the problem. I would go so far to say it was verbal abuse. There were customers in the room and surely it was captured on the store cameras. Needless to say, don't go to Jays Auto unless you would like to end up fixing their mistakes. If I could give this place zero stars, without a doubt I would.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    December 14, 2017

    I brought in a car very last minute to get new tires and rims mounted and they were so accommodating! I can't say enough about how pleased I am with their... service. Will definitely recommend to friends.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    January 17, 2017

    I recently purchased a 2007 bmw 3 series from Jay's. Adam was awesome to deal with. Had all the paper work ready when I arrived to purchase car and with... no hassle at all. The bmw has been great and lots of fun to drive. I would highly recommend a used car purchase from Adam at Jay's Auto in Manchester.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    December 30, 2016

    I brought my car in for repair and told them what was going on and what I needed. They didn't try to jerk me around with a diagnostic fee. The work was... done great and timely. They even took the time to degrease my engine due to the oil spray my engine had. All of this was done at a GREAT rate. They have just made a new customer for life.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 4.0 out of 5
    November 18, 2016

    Dealership was kind of messy, but overall it was the staff that swayed me over into purchasing a car. Very kind and courteous. Even helped to set up my... car just the way I like it

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    October 28, 2016

    Thanks to Jay, Adam and Mo for my new car. It's really awesome. This was the first car I saw there and I liked it in the first go without any second thought.... It's been a month now and everything is perfectly fine. Team was really helpful and courteous, service was awesome. In all it was a great deal. Thanks again.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 19, 2016

    Thanks to jay & the team my hubby & I got our new car...fast , easy ,exiting. Guys r nice,helpful.. See you guys soon for car #2. #shoprite#stop&shop

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    October 17, 2016

    Adam is the man to see when buying a car from Jays. The entire team there wants to put you in a safe reliable and well maintained car. The mechanics were... honest and well skilled. I wouldn't by a used car anywhere else. They were recommended to me as the most reputable used car dealer and mechanic in the area and they delivered 100%.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    October 12, 2016

    Bought my 06 325xi from here a while back. The cost was beautiful and perfect carfax. Adam was very helpful took care of me. Found me easy affordable financing... and even fixed a defective hood latch before I left. Four months down the road and he car has been fantastic, as described. I would highly recommend .

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
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