I bought a Toyota Highlander 2013. I asked if there is maintenance for the car, they told me the car is perfect. When I went home, the battery is dead.... Then I went to service shop, Toyota dealer they told me the car needs a change oil, change battery and brakes, front and back. It cost me $2,000. I called the BMW dealer, they said we don't care, bad service. It's the worst dealer I've seen.
Yes the car was used but it was in much worse condition than I was lead to believe before coming in. The salesman knew nothing about the car. I already... had done my research so I taught them about it. The sales manager tried to tell me that the car was the cheapest in the nation. Even though I had seen similar cars at the same price and in like-new condition. Theirs almost looked as if it were a rally car.
I RECENTLY PURCHASED ANOTHER BMW FROM ROXBURY BMW. NICK WAS MY SALESMAN. I PURCHASED MY PREVIOUS ONE FROM HIM TOO. HE IS EXCELLENT. FRIENDLY AND COURTEOUS... AS IS ALL THE STAFF AT THIS DEALERSHIP. MY PARTNER ALSO PURCHASED A NEW BMW FROM NICK TOO. WE ARE COMPLETELY SATISFIED. WE WOULD NEVER GO TO ANYONE ELSE BUT NICK AND ROXBURY BMW AS WE ARE COMPLETELY SATISFIED WITH THEM.
This is my second purchase at this location. Originally I purchased a pre-Owned vehicle in 2012 .I was very pleased with the purchase and the staff, as... a matter of fact I felt it couldn't get any better.Boy was I wrong. Nick Di Bernard was awesome he went above and beyond my spectations. He was courteous professional and stood true to his word. I'm so happy with my 2014 Grand Turismo...Thanks Nick for creating a" miracle" and Jeff(aka Barry White) for making the finalization so smooth.
I went to Roxbury with one car in mind. I ended up leaving with a better car and a better deal! The service here was impeccable. They worked along with... me to make sure I got what I wanted at the price I wanted. Erik made the sales experience easy and enjoyable. He was available every step of the way. Even after my purchase he has still been an asset by answering any questions or concerns that I may have come up. This has been the best car purchase experience I have ever had.
This is my 3rd BMW purchase from Roxbury...Andre and Nick are true professional..
I went in expecting to purchase a used vehicle. Ramon Gauadalupe he took the time to give me all of my options and was never pushy. I ended up getting... the car that I came into see. He even took the time to make sure I knew how everything worked and was set up properly as far as connecting the blue tooth with my phone, etc. I highly recommend Open Road BMW Roxbury NJ. It was worth the two drive to get there.
Hate to wright this because I am a big BMW guy but my experience really bothered me. I contacted this dealer twice about a pre-owned 1 year old BMW... X3 - after asking for the car fax I discovered that both vehicles had been in an accident. I was surprised to see a BMW dealer selling cars that had been in an accident. Now there is another one for sale with a car fax that seems very incomplete. Might be a good dealership but I am very uncomfortable - do you homework before buying.
Did not buy a car from here, but they were very helpful in helping me narrow down my search!
We purchased our BMW here and worked with Jerry! I would highly recommend him to any of my friends and family. He was an absolute pleasure to work with... and he understood our needs and directed us to the perfect vehicle. Can't thank Jerry enough and we will surely be back for our next car soon!!!