Browning Mazda

I had an amazing experience at browning Mazda at the Cerritos auto square. Jesse was my salesman there, he was straight forward, didn't hide anything about the deal and kept it real with me. He also listened to what I wanted and had answers to all my questions. They gave me a great deal and a few perks with the car. I would definitely recommend going here for a new car or used car. The process could be faster but I understand they have to present you with all the options they have to offer you. They definitely went above and beyond for me. Thank you again for my great deal and for making the process go easy and smooth

My experience here was wonderful with Junior! The entire team was so happy to work with me and ensure I was good to go and got what I wanted with my new car purchase! I definitely recommend purchasing a car here at this location. This was the best car experience I’ve had yet in my entire life! Thanks Browning!

Great service from Luis and his manager Rafael they worked well with us. I highly recommend this dealer.

Generally a great experience! Everyone was friendly and upfront. The process could have been a little quicker and more options could have been presented earlier to arrive at a deal.

Great service and always helpful !! Highly recommended. Thanks for the advices and service provided. Keep going !!

I had an excellent experience at Browning Mazda. Wonderful customer service. Everybody there was Welcoming, very caring and attentive. They worked with me and met all my needs. The process was quick and easy to get me in my car. The Salesman Chris showed great hospitality throughout the entire process, from being to end. Highly recommended purchasing at Browning Mazda.

I came in on a Thursday to test drive and purchase a preowned car I found online. The test drive took less than 20 minutes. The rest of the 2 1/2 hour visit was spent on with the sales team. Browning Mazda uses all of the old school tactics that make people hate car shopping, starting with the chicken scratch offer that gets taken to the Wizard of Oz somewhere "in the back". Although I was paying cash for the car, they tried desperately to get me to fill out a finance application. When Dimitri, the finance manager on duty, came to bring me the final numbers, I noticed that Browning had added in $12,000 of extras. Dimitri told me that these were standard on all cars sold at Browning, new or used, and that they were already installed and could not be removed. He went on to say that he would sell me the car for $1 if he could. I did not appreciate the patronizing hyperbole nor the distraction from the bigger issue - a falsely advertised price online that did not reflect the so-called mandatory upgrades that were supposedly already installed. As it turned out, all but $500 worth of these "upgrades" were not in fact installed. I left $3500 in cash that night and returned with a cashier's check two days later to pick up the car. Although it was a Saturday and the dealership was overflowing with waiting customers, there was only one finance manager present. This should have been a quick transaction as I had already completed all paperwork. I was given excuse after excuse for the delay. Only when I asked to see the general manager after 90 minutes of waiting, did they come out with my receipt and keys. The general manager never showed his face.

As I have said before, Browning Mazda doesnt set the bar, they are the bar. They are the best, and trust me when I tell you Ive checked out most of the Mazda dealerships in the Los Angeles County region. As a high mileage driver whose car is what provides the income, it is critical my car be in top condition, comfortable, and reliable. Having my Mazda and being a customer at Browning is a total win -- win situation. Even though all Mazda dealerships can service and take care of cars, Browning takes it a step way beyond by not just taking care of our cars, but making sure we are ok also. My 2019 Mazda 3 still looks good, runs great, and still is bringing compliments. All this, and it is still reliable, smooth, the best way to describe it, and thank you Browning, my car is awesome! BTW, it is at 198,000 miles (rounded off). THANK YOU BROWNING, each and every one of you, thank you!!!!!!! DH, Los Angeles THANK YOU, THANK YOU THANK YOU Browning, and the great crew working there!!!!!!!!! Darrell H. Los Angeles, Calif.

Great experience. We could have purchased the identical car anywhere, but we chose this dealership because of the customer service. Specifically Chris and Ricky. Would go back to them again

We did most of the negotiations and some of the paperwork online which was a real time saver! The staff was overt knowledgeable and easy to work with through the entire car buying process.