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Browning Mazda

(573 reviews)

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Reviews

(573 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Browning Mazda from DealerRater.

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Amazing customer service! I am a first time buyer and I was extremely impressed! Thank you so much for your patience and time, beautiful selection of cars!

Amazing customer service! I am a first time buyer and I was extremely impressed! Thank you so much for your patience and time, beautiful selection of cars!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your kind words about our customer service and selection. We appreciate your feedback and are glad to have assisted you as a first-time buyer at Browning Mazda.

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I highly recommend this dealership! They are always so welcoming, friendly, and extremely helpful. Every visit feels pleasant, and the staff goes above and beyond to make the experience easy and enjoyable. If you’re looking for great service and a team that genuinely cares, this is the place to go!

I highly recommend this dealership! They are always so welcoming, friendly, and extremely helpful. Every visit feels pleasant, and the staff goes above and beyond to make the experience easy and enjoyable. If you’re looking for great service and a team that genuinely cares, this is the place to go!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for recommending Browning Mazda. We appreciate your kind words about our team and service. Your feedback is valued.

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Great experience. Very courteous. Very nice salesperson. No pressure to buy vehicle. Great inventory. No hassle financing.

Great experience. Very courteous. Very nice salesperson. No pressure to buy vehicle. Great inventory. No hassle financing.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for sharing your positive experience with Browning Mazda. We appreciate your feedback about our courteous team and hassle-free financing.

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Quick service! No hassle! Nick-sales man understood what we were looking for! Rafael in Finance was quick! We’ve purchased many cars and this was the best experience dealership experience. Oh and my son loved the car!

Quick service! No hassle! Nick-sales man understood what we were looking for! Rafael in Finance was quick! We’ve purchased many cars and this was the best experience dealership experience. Oh and my son loved the car!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for sharing your experience with Browning Mazda. We're glad our team could assist you efficiently and that your son is happy with the car. We appreciate your continued trust in us.

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Extraordinary service from the Sales team. Courteous, friendly and quick. Great inventory! Communication is one their attributes

Extraordinary service from the Sales team. Courteous, friendly and quick. Great inventory! Communication is one their attributes

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for recognizing our sales team's service and communication. We appreciate your feedback about our inventory as well. Browning Mazda values your support.

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BROWNING MAZDA CERRITOS is WORST dealer to go for repair and diagnostics. Technician and Customer Service representative here are incompetent. Their $290 FAMOUS and DECEIVING 21 POINT DIAGNOSTICS IS HORRIBLE,HORRENDOUS, CRAZY and UNBELIEVABLE. I went to this dealer hoping they have a better understanding of what diagnosting my lowbeam light. I didnt have much time to DIY, my initial diagnose was the harness pigtail needs replacement. Their diagnose was to replace whole harness and low beam light plus labor is $3500. I disagreed, i told them i will go somewhere else, i think thats not the problem. When i went to get my key they still charged me for $290 fee for diagnostics. They didnt diagnose it right and they still have the guts to charge. I just use one low beam for a while then occasionally use high beam if needed during my roadtrip. When i came back i did DIY, I replaced the pigtail and fuse for 20mins of labor. I spent $15 for parts and my $25 labor equals $40 bucks and my car is lighting bright as i wanted. DONT GO TO THIS DEALER EVER.

BROWNING MAZDA CERRITOS is WORST dealer to go for repair and diagnostics. Technician and Customer Service representative here are incompetent. Their $290 FAMOUS and DECEIVING 21 POINT DIAGNOSTICS IS HORRIBLE,HORRENDOUS, CRAZY and UNBELIEVABLE. I went to this dealer hoping they have a better understanding of what diagnosting my lowbeam light. I didnt have much time to DIY, my initial diagnose was the harness pigtail needs replacement. Their diagnose was to replace whole harness and low beam light plus labor is $3500. I disagreed, i told them i will go somewhere else, i think thats not the problem. When i went to get my key they still charged me for $290 fee for diagnostics. They didnt diagnose it right and they still have the guts to charge. I just use one low beam for a while then occasionally use high beam if needed during my roadtrip. When i came back i did DIY, I replaced the pigtail and fuse for 20mins of labor. I spent $15 for parts and my $25 labor equals $40 bucks and my car is lighting bright as i wanted. DONT GO TO THIS DEALER EVER.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
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Sharif was the absolute best he is very helpful and has great customer service ! I would recommend him to anyone interested in purchasing a new Mazada . He is was very patient through every step

Sharif was the absolute best he is very helpful and has great customer service ! I would recommend him to anyone interested in purchasing a new Mazada . He is was very patient through every step

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you, Paulette! We're glad Sharif provided such patient and helpful service throughout your visit. We appreciate your recommendation of Browning Mazda.

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The people are nice and welcoming. Nick and his team helped us out. The free water and coffee are also nice. Overall, i would recommend them to friends.

The people are nice and welcoming. Nick and his team helped us out. The free water and coffee are also nice. Overall, i would recommend them to friends.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Thank you, Adrian! We're glad Nick and our team made you feel welcome, and that you enjoyed our coffee and water bar. We appreciate your recommendation of Browning Mazda.

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Second time buying a mazda here. We all know how exhausting the process can be and we are in different kind of business - They are in the business of making money and I am here to save - total opposites. It was a fair negotiation, they very attentive, did a few little extra perks to accommodate me, wasn’t overly pressured and Naim & Hassan are kind and respectful. Naim has a wealth of knowledge about cars in general, so pick his brain. Finance guy was nice too, extremely precise, and I can only say good things about the service desk - they have always tried to get me in & out as fast as possible. Overall great experience and they all have a good sense of humor.

Second time buying a mazda here. We all know how exhausting the process can be and we are in different kind of business - They are in the business of making money and I am here to save - total opposites. It was a fair negotiation, they very attentive, did a few little extra perks to accommodate me, wasn’t overly pressured and Naim & Hassan are kind and respectful. Naim has a wealth of knowledge about cars in general, so pick his brain. Finance guy was nice too, extremely precise, and I can only say good things about the service desk - they have always tried to get me in & out as fast as possible. Overall great experience and they all have a good sense of humor.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Thank you, Anna! We're delighted to have earned your trust for a second time. We appreciate your kind words about Naim, Hassan, and our finance and service teams for their attentive, respectful approach.

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Everyone was so nice and helpful. They made it easy to get the price that worked for us. We love our BMW. I would total recommend them to anyone. Go check them out if you are shopping for a car at Browning Mazda in Cerritos

Everyone was so nice and helpful. They made it easy to get the price that worked for us. We love our BMW. I would total recommend them to anyone. Go check them out if you are shopping for a car at Browning Mazda in Cerritos

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
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Dealer response

Thank you for recommending Browning Mazda. We're glad our team could assist you well. Enjoy your BMW and take care.

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