Browning Mazda

2.3 out of 5 2.3

Reviews

2.3 out of 5 2.3
63 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    April 27, 2019

    I tried buying a car but the staff was either dishonest or incompetent- I can’t tell. I was given a price verbally in person and over the phone but when... I asked for it in writing they couldn’t provide that to me. I couldn’t tell if they were bait/switching me or just couldn’t communicate with each other on pricing. Either way I will never go back.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 1.0 out of 5
    December 31, 2018

    I went in on new years eve to buy a brand new Mazda 6. I was helped by Victor Martinez and his sales manager. I went in with an offer they had provided... me the day before. when i got there, they began adding fees (other than tax and license) to the offer they had gave me. After we had finished negotiating (ALMOST 3 HOURS), they tell me they had sold the car that was on the offer they sent me. I think this is every unprofessional! They could have informed me the car was sold the minute I stepped on the lot. Also when i brought up the deals that Mazda was offering for new vehicles, they said they will not be able to honor them since the car was already "A Good Price." I would not recommend buying a car from this dealership!!

    3.0 out of 5
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    1.0 out of 5
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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • July 25, 2017

    The whole process was easy. Everyone was friendly and personable and worked with me to meet my needs.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    July 1, 2018

    I had purchased my 2018 Mazda CX-5 from this dealership recently with the help of Cesar (internet sales), Liliana (internet sales), Jerry (in-person sales),... Hussein (sales manager), and Jose (finance). They were all super awesome and very friendly. I did most of my negotiating online so it was a relatively easy process, and they were very willing to meet/match any deals from other dealerships. They didn't have my specific vehicle in stock, but when I confirmed I wanted that specific build, they brought it in from one of their partner dealers by the day of my scheduled appointment. The purchasing process was relatively easy, but I bought the car on a Saturday, and they were SUPER busy so it took a while. Once everything was signed and done, Jerry took the time to show the me ins and outs of the car as well as how to program and set all the features up. Unfortunately, I found some minor blemishes on the paint once I left the lot and they said they were more than willing to set up an appt for the detailing guys to fix it. I'll update once I've had everything fixed. TLDR: Awesome dealer, avoid weekends. Overall great experience. Would recommend. Thanks again Browning Mazda!!!

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    4.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 1.0 out of 5
    December 6, 2016

    I bought a 2017 Mazda 6 Touring from Browning and it was the worst mistake I've ever made. * They do not offer you the Mazda financing deal (1%) but instead... offer you 4% or higher despite having great credit * I've spent over 5+ hours with Mazda Roadside assistance for various problems with the car in the last MONTH * Browning Mazda is not very helping in solving the problems. My closest dealer is South Bay Mazda but due to other recalls there are no loaner cars available * I will never buy another Mazda again.

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    1.0 out of 5
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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hello Jeremy. I am sorry to hear about your experience with your new car. We definitely want you to be satisfied with your overall purchase. I would l...ike to speak to you to get more information so that we may resolve any issues. Please give me a call to 562-924-1414 and ask for Ali.

  • 5.0 out of 5
    November 15, 2016

    I have been in the market for a Mazda Miata, and noticed online that Browning Mazda had the model and color I wanted. I contacted them via email and they... were quick to respond. I met with Jazmin and Desmond and took the car for a test drive. They were great! Jazmin is friendly and not pushy. Desmond is personable and knowledgeable. He even let me take the car out on the freeway to see how awesome it drives in traffic! I haven't finished the deal yet, but they have been wonderful so far. They are not pushy like many salespeople can be. I highly recommend them.

    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Chris. I want to thank you for the kind words. You are a big part of why we enjoy doing what we do. I am glad we were able to take care of you and giv...e you great service!

  • 5.0 out of 5
    April 14, 2016

    Went to Browning Mazda to check out a Mazda3 I saw online. Wasn't sure if I they could make a deal because I had 5 months on a car I was leasing and I... was uncertain about the ins and outs about turning in a lease and buying a different car. Ed Southfield greeted us and I explained my situation and we test drove the car I came to see. Loved the car and it was cool having Ed ride shotgun. He was very knowledgable and did not pressure me in any way. We went back to dealership to see what, if anything, could be done. The process couldn't have gone any smoother. Needless to say, I've got the Mazda3 that I wanted...color, trim, and lower payment than my previously leased car. Thanks to Ed and the rest of the people at Browning Mazda for a pleasant car buying experience!

    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank You for your Great review.It was a pleasure working for you. We at Browning Mazda also appericate your business. Thank you again ED

  • 5.0 out of 5
    March 20, 2016

    After working night shift, I spent 12 hours at 3 different dealerships, looking for a manual mazda 3. After some pretty bad experiences at the first two,... I ended up at Browning Mazda in Cerritos, and from the moment I walked onto the lot, someone had walked out to greet me, and test drove the car right away (which they had ready and waiting for me) without even needing to walk inside or anything. It did take quite awhile, but part of that was me trying to understand everything being a first-time buyer, and the rest were due to some uncommon mishaps that took awhile to remedy. However, even though it took awhile, both Anthony, and the manager Victor stayed several hours late to assist me, and keep me engaged throughout the process. And, after I purchased the car, at almost 10pm, they had two employees drive down to my house 30+ minutes away to deliver the car to me. I enjoyed the experience, and I'm very happy with my purchase. (I actually managed to get a model with their preferred package, at a great deal, when the first dealership kept trying to push the sedan version at me, instead of working out a way for me to get the hatchback that I wanted.) I'm very satisfied, and look forward to getting my services done here, and future purchases as well.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank You for your review, and your kind remarks about our sales staff. We at Browning Mazda also appericate your business. Thank you again ED

  • 4.0 out of 5
    February 23, 2016

    Ed was absolutely great. I got an internet price from Armando, then Ed helped me out. I am so glad he did! He went over every detail of the car with me... and was such a great salesman. He knew the car inside and out and was very helpful in helping me figure out how the car worked. I would definitely recommend Ed to anyone buying a new car. It made the experience much less stressful!!!

    5.0 out of 5
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    4.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank You for your review, it was a pleasure working for you. We at Browning Mazda appericate your business, Thank you again. ED

  • 5.0 out of 5
    February 6, 2016

    My husband and I were so lucky to have come across such an amazing salesman such as Ed. We walked in after looking into the many options for a small suv.... After Ed helped us answer our questions and took us on an extensive test drive, he and the car had won us over. There was just no other car that even close. The very next day, my husband and I went in to make our purchase. I couldn't believe how easy that was too! We were in and out and were not once hassled into purchasing anything else we didn't want. We are so happy with our car and with our entire experience. Thank you Ed and Browning Mazda for helping me walk out with my amazing car!

    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank You for the Great review, it was a pleasure working for you. We at Browning Mazda appericate your business, and sharing your car buying experien...ce.Thank You again ED

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