Reviews
Write a reviewPoor customer service
Terrible customer service!! Stopped by and test drove a couple of trucks. I filled out application with Nic . The next day he requested more info which I provided. I Waited an entire day to hear back from him and no courtesy call, no nothing!. I decided to text him again to get updated status. No response to this very day!! My credit is not that bad and furthermore I would have purchased the truck with cash if hadn't been for poor customer service. There is something not right about this place! Stay away!
- Customer service
- 1.0
- Buying process
- 1.0
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
We are sorry you had this experience. That salesman is no longer employed at Auto Source. We hope you will give us another chance in the future
awesome
great people skills, willing to find you the right vehicle
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for your business!!
Auto Source
I was very confused, on some things that were visible to the naked eye, and after I mentioned still not take care off, later became more like I don't want to do business with one of the salesman. Very rough and unpolished but one other super nice. I did not buy do to these only person, and the unfinished prepared vehicles.
- Customer service
- 3.0
- Buying process
- 5.0
- Quality of repair
- 1.0
- Overall facilities
- 3.0
- Overall experience
- 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
We are sorry to hear you had this experience. We hope you will give us another chance to earn your business in the future.
Worst Dealership Ive Ever Been Too
This place is horrible. If you do decide to go here. Speak to anyone but Tom Kuhn. He is so disrespectful when it comes to talking to his employees right in front of customers. Me and my husband are continuously having problems with this guy when it comes to giving him information he needs. This dealership may have low prices but make sure u do ur research on the vehicle before u purchase. Sometimes theyre askig price is way to high even after u test drive the vehicle. They wont take any offers either. Shouldve just gone to my father in laws dealership.
- Customer service
- 1.0
- Buying process
- 1.0
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
WE (Auto Source) have a 98% customer satisfaction rate and our prices are competitive. We would like to extend our apologies to this customer and find out more to help us improve our customer's outlook.
They are one of the best used car dealers
They did a great job in finding the car I like and getting it for a good price would come back again
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for your business! We hope you enjoy your car and look forward to doing business with you in the future.
Wonderful people and service
Tom sold us my oldest son and I his car in March and we were so pleased with the deal and the car that we came back to get his younger brother a car after having a terrible experience with another dealership. Tom and Nic were so accommodating and easy to deal with that we have nothing but good feelings about the way we have all been treated. Thanks Tom and Nic for all of your help and we could not be happier.
- Customer service
- 5.0
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your business. We are so happy to hear you had a pleasant experience. We hope your family enjoys their vehicles.
not happy about no contact
I haven't heard from them. They have a large inventory. But IM Having trouble getting financed from a divorce. There prices are good. But i haven't heard about either vehicle i am looking at. There ad saying any financial situation IM not sure about that. There's not much more to say when i haven't heard from them. They do have trucks i like but no word doesn't make me think i could make a deal with them. We will see if i do in the future but i doubt it. No one seems to want t give me a chance.
- Customer service
- 1.0
- Buying process
- 1.0
- Quality of repair
- 1.0
- Overall facilities
- 1.0
- Overall experience
- 3.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Our Dealership strives to help all our customers with good or bad credit. We are open for the customers convenience 7 days a week from 9:00 AM to 7:00 PM. Our business thrives on happy customers and selling vehicles. There are times where due to customers credit, income and job time we just can't provide financing.
auto source banning
I had called and originally talked to nick about a scion they had. He ran my credit and told me that someone had falsely put a repo on my credit and i would have to get it fixed but he had found a bank that would accept me after i had fora low down payment. I took care of it and went in a few days later. Nick was off so Tom ended up helping me. He was very nice and found a bank to accept me. When i told him nick had already found one he called nick and had him on speaker which I'm sure nick didn't know. Nick told Tom he had lied to me just to make sure i came in to buy the car.i didn't like that one bit and Tom was very apologetic. All in all i had to pay a bigger down payment but I'm in my car and i love the car. Just didn't like being lied to!
- Customer service
- 3.0
- Buying process
- 5.0
- Quality of repair
- —
- Overall facilities
- 5.0
- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We are glad you like your Scion. Thanks for your review, and we strive to keep you a customer for life.
Bad !!!
Went in made an offer to the salesmen He stated $500 more so later that day I came back with the money and suddenly that wasn't good enough he wanted the price it was listed on the internet for. Which i might add is always lower then what is on the lot. They think customers are stupid. I had the cash to pay what they were asking I choose not to buy because of the shady way they acted....Might I add the car was 16 years old! and they wanted me to pay over $3000 for it....blue book was $1400 for one in excellent condition which this one was not!!! Nice try autosource.....but car lots are dime a dozen....... on to the next!!!!!!!!!!!!! buyers beware!!!
- Customer service
- 1.0
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Auto Source website is autosourcebanning.com, we are always willing to sell our vehicles at the advertised price listed on the website, in this case the customer wanted new tires after negotiating a deal, then switching everything around later. I hope everything worked out for them.
THE BEST
Best over all buying experience ever!!!!!!!!!!!!!!!!!!!!
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your business!