Reviews
Quick and easy purchase. Their was no pressure to buy and...
Quick and easy purchase. Their was no pressure to buy and I wasn not being hounded to upgrade to something I didn't want. I felt like I was actually dealing with an honest person.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again! Have a great day!
Prompt service with updates throughly the day. Vehicle...
Prompt service with updates throughly the day. Vehicle was done as promised. My wife showed interest in the new escape and the cashier picked up on that and alerted a salesman. We got a call the next day. Although I’m not in the immediate market for a new vehicle, I was impressed by the initiative of the dealership’s non-sales staff. Way to go!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Ronr, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Have a great day!
Always a friendly competent crew.Recall service for my...
Always a friendly competent crew. Recall service for my Ford Fusion. Quicker service than anticipated. And a free courtesy wash. Keep up the great work.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate your acknowledgement of the team at Griffin Ford. We look forward to serving you again in the future!
Excellent dealership
Great service, all questions answered, the car in condition as described. There was one minor issue and it was resolved as soon as it was mentioned. The purchasing process went very smoothly. Greatly recommend this place!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much, Marek! We truly appreciate hearing your feedback at Griffin Ford. Please let us know when we can do more for you. Take care and enjoy that new vehicle!
What a great experience overall. Alex was very helpful...
What a great experience overall. Alex was very helpful with getting me the car I wanted and Chris was awesome as well! Check them out, highly recommended!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Ah, thank you so much for letting Griffin Ford know that all went well with you! Our staff will be thrilled to read your review. We hope you'll think of us whenever you need vehicle help in the future too! Take care.
The people providing the service for my Ford Thunderbird...
The people providing the service for my Ford Thunderbird do an excellent job in keeping the vehicle on the road. I drove my car everyday of the week and I would be extremely upset if I couldn’t drive. So thank you for all you do!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
That is wonderful to hear! Griffin Ford is so thrilled you are able to rely on your vehicle every day! It must be all the care you give it. Enjoy the roads ahead!
Courteous and easy to work with. Answered all of our...
Courteous and easy to work with. Answered all of our questions and showed us all of the features of the vehicle we purchase. This is our second purchase from Griffen and we will be back again
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Nkopp22, thank you for your wonderful response to the quality of service our Staff provides! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!
I was happy there was no wait for the oil change! Things...
I was happy there was no wait for the oil change! Things seem like they improved since the last time I stopped in! Thank you
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for noticing, Jean! We are happy all went smoothly for you on your recent visit to Griffin Ford. We do recommend an appointment for an oil change. Take care on the roads ahead!
Outstanding sales experience
We visited numerous Ford dealers looking at 2019 Edge's and ended up buying from Griffin Ford. The sales team from Matthew and Kip to the Phil in the finance department were all very friendly and professional and took their time in answering any questions we had. We did not feel rushed or pressured at anytime during the process.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Brian, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
I went to have a recall done on my vehicle and everyone...
I went to have a recall done on my vehicle and everyone was so nice. Barely had time to have a snack and coffee. Really made my day.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for trusting Griffin Ford with your recall. We're happy to hear all went smoothly for you. And, we wish you well on the roads ahead.