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Griffin Ford

(2,225 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 7:00am–3:00pm
Sunday Closed Closed
2023 consumer dealer award
View 5 awards
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award
New (888) 743-3415 (888) 743-3415
Used (855) 999-4881 (855) 999-4881
Service (866) 755-9481 (866) 755-9481

Reviews

(2,225 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Griffin Ford from DealerRater.

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This was our 4th truck purchase from Griffin Ford, They

This was our 4th truck purchase from Griffin Ford, They have always been fair and easy to work with

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit! Griffin Ford of Waukesha

Worth the wait

We waited 10 months for our Maverick. We had a great salesperson,Matt, who kept us informed when there was news. Matt made our sales experience personal and fun. We have always liked our Ford vehicles and the Maverick lives up to our expectations.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Kathleen, thank you for your kind review; we are happy to pass along your comments to the team here at Griffin Ford! Please let us know if there is ever anything else we can do for you! Safe travels! Griffin Ford of Waukesha

Caleb was wonderful!

Caleb was wonderful! Was informative about the vehicle without being pushy or wasting my time. I have purchased many cars in my lifetime and this experience, by far, was the best one because of Caleb and his respectful approach. Thank you Caleb!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, we are happy we could make your experience a positive one! At Griffin Ford, we value our customers and we look forward to seeing you on your next visit. Take care! Griffin Ford of Waukesha

Great customer service, great vehicle, amazing sales Rep

Great customer service, great vehicle, amazing sales Rep Tony Miller. Tony listened to what I needed and provided me with the perfect vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, we are happy we could make your experience a positive one! At Griffin Ford, we value our customers and we look forward to seeing you on your next visit. Take care! Griffin Ford of Waukesha

We felt so welcome from the beginning and never felt

We felt so welcome from the beginning and never felt pushed to make a decision. We would absolutely recommend them

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels! Griffin Ford of Waukesha

Tony and John went above and beyond to facilitate the

Tony and John went above and beyond to facilitate the deal on my Colorado. Courteous and customer oriented.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you for leaving such a great review and high star rating. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels! - Griffin Ford of Waukesha

Friendly service.

Friendly service. Purchased new car and was delivered at specified time, answered all my questions, and process was very smooth.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Ryan, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care! Griffin Ford of Waukesha

This is my go to ford dealer normanly thee service is

This is my go to ford dealer normanly thee service is good and the sales people are very helpful. I did have a problem with my new 2022 f150 it had a 2 inch long scrath on the lower rear door i was a little disappointed in that they aren't more careful with someone's expensive trucks

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We hope to be of service to you again! Take care! -Griffin Ford of Waukesha

They were responsive to my questions and I received

They were responsive to my questions and I received answers on every interaction I had with them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your wonderful response to the quality of service our Staff provides! We hope to be of service to you again! Take care! Griffin Ford of Waukesha

Second Ford truck from Griffin Ford.

Second Ford truck from Griffin Ford. Best deal in the state of Wisconsin and well worth the drive to Milwaukee.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care! - Griffin Ford of Waukesha